Spring Dance Hot Tubs

This is the second hot tub that I've purchased from Spring Dance. First one was awesome and had NO issues. My son is disabled and loves the hot tub - even in the winter. We purchased the Grandee model about two years ago and their service people cannot figure out why it will not maintain a temperature of 98 degrees in the winter. Our prior hot tub had no issues -even when it was very cold outside and we were in the tub for over 3 hours. Now, the tub is useless when it gets cold because it won't maintain the temperature. I just got off the phone with Watkins, who they suggested we call, and they were USELESS. Explained the issue and they said that Spring Dance should diagnose the problem. Spring Dance says call Watkins. So here we go. Getting no where fast!!!!!!

Plain and simple the ace salt water sanitizing sytem is the worst chlorine generator in the entire pool and spa industry. With a known failure rate of 80% it amazes me that dealers are even willing to sell it. But i guess when it cost springdance $350 and the sell it for 1200 plus the install and if you fight them they bring it down to 900. Sooo they still make a nearly 600 dollar profit for every POS they sell. And a word to the wise. If you are using the oxidizer that comes in the orange bottle that springdance sells. READ THE LABEL! !! that stuff has calcium minerals in it. So you pay 80 for a bag to remove the calcium and then your paying to pour it right back in. The amount of time and money most people spend dealing with the ACE system Could have bought and maintained 3 hot tubs. My sincere advise is buy the tub and as soon as the sales people bring up the ACE system walk out the door. They push ACE like its the new sliced bread when in reality its the new time share.

My first cell went bad in 11 months. They replaced it under warranty. This.new cell lasted less.then 3 months. Again they replaced it under warranty and told.me this would be my last replacement cell. the day they replaced the final shell a technician named Matt came out and explained or hot tub to us in detail which was never done previously. my wife and I decided to pay hot springs / Matt to set up our tub with the new ace cell , and with a pen and paper in hand we took detailed notes. I have cleaned the cell every 30 days as instrucked with weekly maintenence maybe 15 minutes then 45 minutes once a month everything has been working fine I am certain this cell will go bad as they are too small and then the ace system will go away as well. Matt thank you for taking the time to show us the proper set up.

We purchase a Hot Springs Aria Hot tub through Spring Dance Hot Tubs with the Ace Sanitizing System. We received our new hot tub the second week of June 2013, after we completed the hardscaping in which to rest the hot tub on. I had the electrician use metal jacketed seal tight as added protection for the wires going into the hot tub. When Spring Dance delivered our tub the guys placed the tub directly on top of the of the metal jacketed Seal Tight and crimped the metal of the new conduit. My electrician tested all the wires and luckily no wires were broken. I did have to empty the tub so I could move the tub back off the crimped conduit and refill the tub. I asked Spring Dance to send a new Calcium remover pillow which softens the water to required levels in which they did. I refilled the tub and then soften the water with the calcium remover pillow as instructed in the online videos and the instruction books which came with the tub. I was noticing the water always had a green tint to it and was never clear. So I took water samples to Spring Dance Hot tubs in Jamison PA, which is twenty-five minutes in each direction. The first time I brought the water in was this past Monday and they were out of the proper testing equipment, so she had a salesman explain to me what I was supposed to do. I was told that I needed to place to tablespoons of oxidizer in the tub and run the tub with the jets on high for 30 minutes and then check the water with the test strips which came with the start up kit. The oxidizer also came with the start up kit. If chlorine did not register I was told to repeat every 30 minutes to chemically react the the chlorine that the tub was supposedly producing into free chlorine. I ended up going through an entire bottle of oxidizer, and had to purchase PH up as the PH levels dropped to levels the test strips could not read. To get the PH level correct I ended up using half the bottle of PH up. I brought another water sample back to Spring Dance Hot Tubs again twenty-five minutes each way, so they could again check the water. Thankfully they had the correct testing device this time and the computer print out told us that the calcium level was 123 and it should be between 25 and 50. I ended up buying a new calcium remover pillow a bottle of oxidizer, foam remover and a new bottle of test strips totaling $85.00 +. They also scheduled a technician to come to my home the next day. When the technician came he tested the water and he stated he never saw calcium levels so low which is good for the Ace Sanitizing System. He explained that we were not giving the hot tub enough time to produce chlorine and that I should boost the tub and check the water in twenty four hours. If chlorine did not register the next day I was to boost the tub again which is really a very easy task, and by Saturday the tub will be ready for use. We are a hot tub family and this is our second Hot Springs Tub,as we moved away from the first tub purchased. So we use our tub a lot, and have the tub set properly for such use. the technician told me that after each use we need to add 1 tablespoon of oxidizer to keep the tub clean. This differs from what we were told by the salesman who sold us the tub. We were told that chemicals were not needed with the salt water system and the salt water system was extremely easy to use Well today is Saturday August 10, 2013 and the tub is still not producing registered levels of chlorine by the Ace Sanitizing System. How long do we actually have to wait for the Ace Sanitizing System to work so can use our hot tub? How long between uses do we have to give this hot to catch up after each use? How many dollars worth of chemicals (oxidizer, PH up, etc) and test strips do we need to buy before this tub actually produces chlorine? I have given this system two months and I believe the system does not work. I called Spring Dance Hot tubs This morning and let them know that I was Pissed. I told them I was a business owner as well, and would never have one of my customers be unhappy for a day not two months. If one of my customer service people informed me of an unhappy customer, I would call them immediately, even on a Saturday,as today this is the case. I still have not heard from the owner, but it has only been an an hour.