
Unclaimed
Spring Creek Pool and Spa Reviews
Satisfaction analysis
30K
CLAIMED LOSSES
2
TOTAL REVIEWS
New Reviewer
Beware Spring Creek Pool & Spa
Update by user Jan 14, 2015
The parties have reached an amicable decision
Update by user Sep 22, 2014
The Parties have reached an amicable resolution to this matter
Original review posted by user Nov 29, 2012
Spring Creek Pool & Spa left us hanging over the summer for three months and we still do not have a working spa. The company front loaded additional work but never completed the original project. Sloppy work and poor construction was rampant throughout the project. We never knew when they were coming and the owners promised perfection and improved communication but we never saw either. I would not recommend this company to anyone. Spring Creek failed to provide a timeline for completion but kept front loading work that they said would extend any timeline. Spring Creek did not keep their word and lacks any integrity as a business.
4 comments
ID
Location
Oakland, California
Loss
$10000
Poor communication and sloppy construction
Spring Creek Pool & Spa in Ripon, Ca. Beware. Have a timeline in writing or you will be waiting awhile and also dont allow company to put in equipment they want rather than what you want. Poor communication skills and very unprofessional. Company will attempt to frontload work and not complete work requested. Company uses limited equipment and recommends to you what they will use not what you want. Get everything in writing as far as a dedicated timeline of completion or you will be waiting quite awhile. Sloppy work and very undependable. Communication is very poor even within the company itself. We waited 2 and a half months and still never had a working spa for the summer.
1 comment
ID
Location
Los Altos, California
Loss
$20000
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Spring Creek Pool and Spa
Springcreek Pools did a fantastic waterfall addition to our existing pool. Their workmanship was impressive to watch in action and the completed project was excellent. Our family appreciated their attention to detail and their willingness to take our general idea and develop a beautiful work of art. We especially appreciated the fact that their owner actually came to our home to make the small adjustments to the waterfall flow and show us and teach us how we too could do adjust the flow and direction of our new waterfall. Their project supervisor, Javier, he also came back to assist us with our existing pool and he provided to us in learning details about our older pool we had not know about before.
I have told many of our friend about our experience and have suggested they too ask Springcreek to build their pool.
Joe D.
I know both the client and the contractor. Mr Hughes is full of hot air and his complaint is unreliable and should be taken with a grain of salt. Although the contractor has never done work for me I know the owners and they are stand up guys.
I agree with you regarding the owners OPD! I don't know the complainant but do know Spring Creek. They have done (2) project s for me, my dad and brothers and we were all very pleased.
Wow, " full of hot air" yet you don't identify yourself, don't know the complaint. Does the word "Stooge" for the owners come to mind.