Spradley Chevrolet is deceitful dealer
Spradley Chevrolet located in Pueblo, Colorado used deceptive and deceitful business practices to obtain an extra $1,000 from the purchaser of a 2014 Chevrolet by adding on the cost of a “LoJack” system without the knowledge or consent of the purchaser. The overcharge was discovered by the purchaser within one hour after leaving the dealership with the automobile. Immediately the purchaser made several phone calls to the sales person and the sales manager without results. Early the next morning, August 13th, the vehicle was returned to the Spradley Sales Department so the overcharge matter could be corrected. Upon arrival at the Spradley dealership, the purchaser was told by Spradley Sales Manager, xxx, that the purchaser had no recourse since the papers had been properly signed, therefore purchaser was stuck with vehicle with no legal rights. The Sales Manager would not apologize and would not make any adjustments as to the price of the vehicle Purchaser had been thinking about purchasing a GM Spark for some time and had made several inquires on line and at various dealerships in the local area. Purchaser received a sales quote from a Denver dealership that appeared to be reasonable to the purchaser, so the purchaser took the sales quote to the Spradley dealership for a comparison quote. After considerable discussions between the purchaser and xxx, the sales person, the purchaser was told that Spradley could match or come close to Denver quote.
Spradley Chevrolet located in Pueblo, Colorado used deceptive and deceitful business practices to obtain an extra $1,000 from the purchaser of a 2014 Chevrolet by adding on the cost of a “LoJack” system without the knowledge or consent of the purchaser. During the entire sales/purchase process, never was it mentioned by any of the sales staff that the vehicle had the “LoJack” theft system installed and was going to cost the purchaser an additional $1,000. During the document signing with, xxx, the Finance and Insurance associate, the purchaser asked what the “LoJack” form was that he was asked to sign. The F&I man handed the purchaser a folder explaining briefly the benefits of the “LoJack” system, but at no time did he tell the purchaser the cost of the add on, nor did the “LoJack” form that was signed have the price that was added on to the vehicle sales price.
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