Spothero
Spothero Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Spothero has a 1.0 star rating from 1 review with 100% unfavorable feedback; consumers are mostly dissatisfied and cite high price levels, limited discounts, and poor handling of refunds.
Positive Feedback
Better price than paying at the parking facility when reservations work as expected, offering a cheaper alternative noted in Spothero reviews.
Negative Feedback / Risk Areas
- Reservations not accepted lead to extra out‑of‑pocket charges and partial refunds or site credit instead of full reimbursement, a common Spothero customer complaints theme.
- Poor responsiveness from customer service and indifferent support when issues occur.
- Access time mismatches can strand customers at locations like airports.
Key Takeaways for Future Customers
- Confirm lot will accept your reservation before arrival and verify access hours to avoid being locked out.
- Document receipts and communications to pursue billing and refunds, and expect credits rather than cash refunds.
- Be prepared that customer service may be unhelpful; weigh that risk before booking.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Spothero has a 1.0 star rating from 1 review with 100% unfavorable feedback; consumers are mostly dissatisfied and cite high price levels, limited discounts, and poor handling of refunds.
Positive Feedback
Better price than paying at the parking facility when reservations work as expected, offering a cheaper alternative noted in Spothero reviews.
Negative Feedback / Risk Areas
- Reservations not accepted lead to extra out‑of‑pocket charges and partial refunds or site credit instead of full reimbursement, a common Spothero customer complaints theme.
- Poor responsiveness from customer service and indifferent support when issues occur.
- Access time mismatches can strand customers at locations like airports.
Key Takeaways for Future Customers
- Confirm lot will accept your reservation before arrival and verify access hours to avoid being locked out.
- Document receipts and communications to pursue billing and refunds, and expect credits rather than cash refunds.
- Be prepared that customer service may be unhelpful; weigh that risk before booking.
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Verified Reviewer |
New York, New York
Reservation not accepted at parking location
I paid $47.29 through Spot Hero for a reservation in Manhattan. The reservation was not accepted and I had to pay $74 to get my car back.
The first customer service representative was great and said I would get a refund of the $74 by sending the receipt and credit card transaction, which I did. I followed up by email when I had no reply and did not receive a refund.
I called again and was given back the $47.29, not the $74, as previously told. I received the difference as a credit on Spot Hero, which means I have to use them again, which I have no plans to do since this could happen again.
- Better price than at the parking facility
- If reservation not accepted only the spot hero amount refunded
Preferred solution: Full refund
User's recommendation: If you get to your location and they don't accept your reservation, chek the cost as you will only get the Spot hero amount as a refund. Askj if there is another app you can book through that they will accept.
Rio De Janeiro, Rio De Janeiro
Got my car stucked at JFK
GGeI am writing to express my deep frustration with a recent experience at JFK Airport. I am currently stranded here since 1:30 am due to a significant issue with your parking system.
I parked my car in a lot that only opens at 5 am, but my reservation ended at 3 am. This discrepancy has left me, along with my wife and two young daughters, sleeping on the ground, unable to access our vehicle.
It is imperative that their system be improved to prevent such situations. Implementing an alert feature to notify customers of potential access issues based on their reservation times would be highly beneficial. Additionally, when I reached out to SPOT HERO customer service team, their response was indifferent and unhelpful.
This lack of concern for customers' well-being is unacceptable.
I urge them to consider these improvements seriously and to train your staff to handle such situations with greater empathy and efficiency. Ensuring a better experience for customers should be a priority.
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