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Verified Reviewer
| map-marker New York, New York

Reservation not accepted at parking location

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I paid $47.29 through Spot Hero for a reservation in Manhattan. The reservation was not accepted and I had to pay $74 to get my car back.

The first customer service representative was great and said I would get a refund of the $74 by sending the receipt and credit card transaction, which I did. I followed up by email when I had no reply and did not receive a refund.

I called again and was given back the $47.29, not the $74, as previously told. I received the difference as a credit on Spot Hero, which means I have to use them again, which I have no plans to do since this could happen again.

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Loss:
$27
Pros:
  • Better price than at the parking facility
Cons:
  • If reservation not accepted only the spot hero amount refunded

Preferred solution: Full refund

User's recommendation: If you get to your location and they don't accept your reservation, chek the cost as you will only get the Spot hero amount as a refund. Askj if there is another app you can book through that they will accept.

Anonymous
map-marker Rio De Janeiro, Rio De Janeiro

Got my car stucked at JFK

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GGeI am writing to express my deep frustration with a recent experience at JFK Airport. I am currently stranded here since 1:30 am due to a significant issue with your parking system.

I parked my car in a lot that only opens at 5 am, but my reservation ended at 3 am. This discrepancy has left me, along with my wife and two young daughters, sleeping on the ground, unable to access our vehicle.

It is imperative that their system be improved to prevent such situations. Implementing an alert feature to notify customers of potential access issues based on their reservation times would be highly beneficial. Additionally, when I reached out to SPOT HERO customer service team, their response was indifferent and unhelpful.

This lack of concern for customers' well-being is unacceptable.

I urge them to consider these improvements seriously and to train your staff to handle such situations with greater empathy and efficiency. Ensuring a better experience for customers should be a priority.

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