Anonymous

Problem Fixing Review

Using the phone to call and talk to my husband everyday and suddenly my phone line closes. Which I hate making a call to spot mobile every time to fix this matter. Its very annoying. Please fix.
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Anonymous
map-marker Los Angeles, California

Service Plan Review

I tried renewing my 24.99 plan with debit card kept getting denied. Turns out they keep 1 dollar more then they release it after a few weeks. Called customer service asked for fraud department to clear things up they said there was no fraud department I had to wait 72 hours to recieve 4 dollars they charged me each time I tried to renew. My phone was off so I asked where a walk in location was they sent me to 3 apartments in long beach not selling spot mobile total waist no refunds or credits on minutes horrible company.
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Anonymous
map-marker Chittenango, New York

NO CUST SERVICE, NO MANAGERS

COMPANY WAS SUPPOSE TO NOTIFY ME WHEN RENEW WAS DUE, DID NOT, AND SHUT PHONE OF WITH MY WIFE IN THE HOSPITAL. LOST ALL MY MINS, AND THEY DID NOT CARE. THEY KEPT TELLING ME THEY WILL HAVE AUTO BILLING FOR A YEAR, WHICH THEY DID HAVE A YEAR AGO, BUT IT NEVER HAPPENED AND IT WAS JUST TO KEEP ME HANGING, AND KEEP MY UNUSED MINS WHEN I DIDN'T RENEW ONTIME.THEY DON'T SEEM TO CARE ABOUT CUSTS, JUST MONEY,AND WILL NOT EVEN HELP EXCEPT TO LIE ABOUT SERVICES THEY DON'T HAVE TO OFFER. CAN YOU REMEMBER EVERY NINETY DAYS TO MAKE A PAYMENT ON SOMETHING, WITH OUT SOME NOTIFICATION?
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Loss:
$30
Anonymous
map-marker Los Angeles, California

Worst Customer Service on the Planet

Purchased a SIM card and Pre-paid plan from Spot Mobile. After checking to see if my phone number would "port" to the new SIM card (which their online verification said it would), after activating my SIM and incorrectly getting issued a new phone number instead, which I don't want AT ALL, I tried speaking with their customer service representatives several times. They gave me the biggest run-around I've experienced with customer service telling me that they tried to reach me, though couldn't provide details of WHEN they called, and every time I tried to get a supervisor on the phone, they told me none were available and would take 24-48 to get a phone call. After waiting a week to get a call from them to actually discuss my issue, they still wouldn't connect me with somebody. This has been the most frustrating customer service I've dealt with in recent memory. Take your business elsewhere.
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Loss:
$45
2 comments
Guest

Spot Mobile should have been went out of business by now. Spot Mobile has the worst customer service reps in america.

Guest

Bought a fairly nice phone with data package from Spot Mobile. They were able to keep my same number which I felt was a bonus.

BUT HERES WHERE IT GETS CRAZY.

1: I had to set up the tech specs MYSELF so that my internet and picture mail would work and my picture mail STILL DOESNT WORK even after sitting on the phone with them for an hour listening to them walk me through the steps (while trying to figure it out themselves).

2: I created an account on their website so that I could pay online. Once I tried to log in it didn't recognize my password and when I tried to recover/reset it it said that my number is already registered TO ME.

WTF??? Customer service spent days "looking into it" with NO results.

3: Spot Mobile is not in any company lists to set up notifications (such as PayPal, banks, etc) so all my SMS Notifications that I had gotten used to...

GONE.

Overall Spot Mobile sucks and should be avoided. The fact that they have been in business for more than a year shocks me.

:?

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