New Reviewer

Missing parts

I ordered the sportspower northpeak wooden play set. I received two boxes- a large one and a small one. All that is in the boxes are wood pieces and the slide. I am missing: two swings, canopy, rock wall, hardware, and instructions. I could be missing wood pieces, I am unsure due to there being no instructions. I have called both numbers I could find for customer service and have not gotten through to anyone. It rings until a voicemail is prompted, but says the mailbox is full. I have also emailed and have not received a response.

User's recommendation: Do not recommend. If they would answer a call to help with the problem, then okay. But they are unreachable.

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ID
#2347815 Review #2347815 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

Missing parts. No customer service.

Missing parts. Called customer service. Said theyd ship pets and never did. Now wont answer calls or emails.

User's recommendation: Avoid this company.

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ID
#2346360 Review #2346360 is a subjective opinion of poster.
Cons
  • Terrible customer service
Loss
$300
Preferred solution
Let the company propose a solution
New Reviewer

Replacement parts

I didn't get to speak with anyone and it's okay I understand these hard times we're faced with. But if someone can reach back out to me through email I'm okay with that also. Ckvincent87@***.com

User's recommendation: Fabulous job.

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ID
#2315995 Review #2315995 is a subjective opinion of poster.
Location
Troy, New York
Preferred solution
I just want to purchase parts for a trampoline I purchased from you.
New Reviewer

Needs parts

We cant finish putting together the trampoline part missing two of T-12 and four of T-19 Arc washers to finish. I would like to know where to purchase the spiral anchors. I tried that customer # keep hanging up o me. Please get back to me asap. I bought this swing set...
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1 comment
#2104133

Have you tried going through Walmart? I am also having a problem with a swing set from Walmart, they keep advertising it on sale, but there is no option to add it to my cart, purchase it, have it delivered, and when I checked the six stores in my area for availability not one of them had it.

They had it in the Black Friday advertised sales and nobody had it and there was no option to get it anyway, I even called to ask for a rain check which I got absolutely nowhere with.

I decided to look at other swing sets at Walmart and lo and behold it was in there again with the sales price not available no option to buy add to cart anything. So yes I am one pissed customer!

ID
#1527066 Review #1527066 is a subjective opinion of poster.
Location
Coram, New York
Pros
  • Need parts

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