New Reviewer

Missing parts

I ordered the sportspower northpeak wooden play set. I received two boxes- a large one and a small one. All that is in the boxes are wood pieces and the slide. I am missing: two swings, canopy, rock wall, hardware, and instructions. I could be missing wood pieces, I am unsure due to there being no instructions. I have called both numbers I could find for customer service and have not gotten through to anyone. It rings until a voicemail is prompted, but says the mailbox is full. I have also emailed and have not received a response.

User's recommendation: Do not recommend. If they would answer a call to help with the problem, then okay. But they are unreachable.

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ID
#2347815 Review #2347815 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

Missing parts. No customer service.

Missing parts. Called customer service. Said theyd ship pets and never did. Now wont answer calls or emails.

User's recommendation: Avoid this company.

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ID
#2346360 Review #2346360 is a subjective opinion of poster.
Cons
  • Terrible customer service
Loss
$300
Preferred solution
Let the company propose a solution
New Reviewer

Replacement parts

I didn't get to speak with anyone and it's okay I understand these hard times we're faced with. But if someone can reach back out to me through email I'm okay with that also. Ckvincent87@***.com

User's recommendation: Fabulous job.

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ID
#2315995 Review #2315995 is a subjective opinion of poster.
Location
Troy, New York
Preferred solution
I just want to purchase parts for a trampoline I purchased from you.
New Reviewer

Needs parts

We cant finish putting together the trampoline part missing two of T-12 and four of T-19 Arc washers to finish. I would like to know where to purchase the spiral anchors. I tried that customer # keep hanging up o me. Please get back to me asap. I bought this swing set for my grandkids.Purchased from Walmart Order NO-371199*-069922 April 10th received on the 16th. Paid $215.70
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ID
#1527066 Review #1527066 is a subjective opinion of poster.
Location
Coram, New York
Pros
  • Need parts

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