Sponge Cakes Of Norfolk
Sponge Cakes Of Norfolk Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sponge Cakes Of Norfolk reviews show a 4.0 star rating from 2 customers. Consumers are mostly satisfied. Pros noted: nice cake card, low price, value discounts and product diversity.
Key Takeaways for Future Customers
- Good value for non-urgent gifts and cake cards.
- Order changes like switching to gluten free handled promptly.
- Expect limited responsiveness for delivery enquiries.
Negative Feedback / Risk Areas
- Recurring customer complaints about late deliveries and unresponsive service.
- Refunds disputed and reports of rude responses when deliveries fail.
Positive Feedback
Quick correction of a gluten free order and generally liked cake card design.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sponge Cakes Of Norfolk reviews show a 4.0 star rating from 2 customers. Consumers are mostly satisfied. Pros noted: nice cake card, low price, value discounts and product diversity.
Key Takeaways for Future Customers
- Good value for non-urgent gifts and cake cards.
- Order changes like switching to gluten free handled promptly.
- Expect limited responsiveness for delivery enquiries.
Negative Feedback / Risk Areas
- Recurring customer complaints about late deliveries and unresponsive service.
- Refunds disputed and reports of rude responses when deliveries fail.
Positive Feedback
Quick correction of a gluten free order and generally liked cake card design.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Late delivery of cake card
- The cake card arrived 4 days late, ruining the surprise.
- It was for a housewarming gift, and Sponge cakes did not respond to my messages.
I ordered a cake card to arrive on Saturday 7th October - a housewarming gift/card for my nephew and his girlfriend. It arrived 4 days late.
Im so disappointed as I wanted this to be a lovely surprise but had to ask them if it had been delivered, which ruined the surprise (it arrived 4days later).
There was no response to my messages from Sponge cakes.
- Nice cake card
- Bad customer service
Preferred solution: Apology
User's recommendation: If you don’t need the delivery to get there within a certain time then go ahead but do t expect a response to enquiries.
Changing my order to gluten free
They changed my order promptly without any fuss when I accidentally ordered the gluten instead of the gluten free cake.Thank you so much
NO CAKE NO REFUND
- Paid extra for pre-12:30 birthday delivery; the cake didn't arrive.
- Support said they can't guarantee delivery and won't issue a full refund.
I ordered a birthday cake from Sponge.co.uk and paid extra for a pre 12:30 delivery on the day of the birthday. The party came and went with no cake much to everyones disappointment.
On contacting Sponge.co.uk to request a refund they responded with a very rude 'i am sorry you were disappointed but no company can 100% guarantee delivery'.
How great would it be if they told you that before you paid extra!
Apparently its 'not our policy to issue full refunds' to people who rely on them to deliver a birthday cake and then don't manage to do exactly what their customers approached them for in the first place.
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