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Spokane Transit

Spokane Transit

www.spokanetransit.com
What is your customer experience with Spokane Transit?

Spokane Transit Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Spokane Transit has a 1.0 star rating from 1 review; consumers are mostly dissatisfied and recent Spokane Transit reviews warn riders about repeated problems.

Positive Feedback

Few or no positive comments appear; no clear praise was reported in reviews.

Negative Feedback / Risk Areas

  • Reports of discrimination and poor handling of passenger incidents contribute to Spokane Transit customer complaints.
  • Complaints cite unsatisfactory customer service and slow or inadequate responses to concerns.
  • Consumers mention high price level and issues with billing and perceived value.

Key Takeaways for Future Customers

  • Check recent Spokane Transit reviews before riding and be cautious about service responsiveness.
  • Expect to confirm fare and billing details and document incidents when contacting customer service.
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Media from reviews

Spokane Transit - Discrimination strike 2
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Tracey G Ujk

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Discrimination strike 2

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Two White women could keep drinks; a Black man could not.
  • - STA says they counseled the driver; it won't happen again.
  • - Later, women sat; the bus moved when men stood.
Spokane Transit - Discrimination strike 2
Contains 2 confidential files for company representatives
Updated by user Apr 05, 2024

As soon as I have another way I'll never use them again

Original review Apr 01, 2024

1st time it was 2 Caucasian females who were allowed to keep their drinks ,but the Afro American male couldn't.(STA) Replied with,"we saw what you saw we counseled the driver ,it will never happen again." This time females had to sit or the bus couldn't/wouldn't move. Males could and did stand and the bus moved fine.

Still waiting for the excuses that sweeps this one under the rug. It's been 3 weeks will edit this review if /when they finally get back to me.Still just floors me it still exists today.

Pros:
  • It is a cheap way to ride and get around town

Preferred solution: I would like them to explain to me why the discrimination keeps taking place and why females have to sit and males don't

User's recommendation: If you ride the bus in Spokane watch for it sadly it's wide spread. Apparently it's the Norm .makes me sick,it will you too.

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