Splitit Reviews
Splitit Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Splitit has a 1.0 star rating from 4 reviews. Consumers are mostly dissatisfied, citing billing practices, refunds, payment plan processing, and customer service; price level reported as high.
Key Takeaways for Future Customers
- Splitit reviews show frequent payment plan setup failures and hold issues.
- Expect customer complaints about contacting support and unclear phone routing.
- Consider monitoring credit card holds and refund status closely.
Negative Feedback / Risk Areas
- Recurring billing issues including double charges and unexpected strong holds.
- Slow or missing refunds and disputes about vendor vs Splitit responsibility.
- Poor customer service access and unhelpful or rude representatives.
Positive Feedback
Some recent comments include "Yes I would recommend your services" and isolated users trying to resolve payment plan errors.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Splitit has a 1.0 star rating from 4 reviews. Consumers are mostly dissatisfied, citing billing practices, refunds, payment plan processing, and customer service; price level reported as high.
Key Takeaways for Future Customers
- Splitit reviews show frequent payment plan setup failures and hold issues.
- Expect customer complaints about contacting support and unclear phone routing.
- Consider monitoring credit card holds and refund status closely.
Negative Feedback / Risk Areas
- Recurring billing issues including double charges and unexpected strong holds.
- Slow or missing refunds and disputes about vendor vs Splitit responsibility.
- Poor customer service access and unhelpful or rude representatives.
Positive Feedback
Some recent comments include "Yes I would recommend your services" and isolated users trying to resolve payment plan errors.
Media from reviews
Albuquerque, New Mexico
My card was informed I had a refund coming from splitting i would like to talk to someone about about this. David Bachechi, 303565****. I don't have the account number in front of me at this moment.
My CC company was informed of a refund to my card but declined the refund. You folks gave full ,l paid payments. Which I aid in full couple of days ago.
David Bachechi
303-565-****
User's recommendation: Yes I would recommend your services
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rockford, Illinois
Notification of 11/12 charge issue
- - Fraudulent Citi charge; card closed and a new card is coming.
- - ARN# provided; fraud claim removed and charge sent to bank.
When I received my Citi bill, I did not recognize the charge, and Citi could not identify it. So the charge was identified as fraudulent. The card was closed. I will be receiving a new card. I spoke to the credit card company; they are removing the fraudulent claim and are presenting the charge to their bank.
Citi gave me an ARN# for your reference.
I will reach out to you when I receive the new card. Please advise on the best way to get you this information.
I spoke to the credit card company; they have removed the fraudulent claim and are presenting the charge to their bank.
User's recommendation: I an Not a pissed customer , maybe in wrong area to contact you.
Ellsworth, Maine
Horrable!
- - Double charges on the same purchase across multiple accounts.
- - Refund promised, but $3,361.55 remains missing.
- - Total out of pocket: $6,723.10.
They set me up with multiple accounts for the same purchanse and were charging me double for a long time until I called in to pay off the balances and realized they were double charging me. They they said I should get me refund from the vendor who sold the bed and that was not correct.
Then they said they processed the refund but its been since August and I still am missing $3,361.55!!! I call in again and they say to call my bank. They still want $3,361.55 from me for the bed we did buy.
So basically I am out $6,723.10 unless I can get my refund processed. Dont do it~
User's recommendation: Just pay on your credit card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHad a payment that should have been split into 12 that was not
Had a payment that should have been split into 12 that was not. Looking for assistance ASAP to resolve this problem.
My direct line is (816) 718-****. Thank you!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStrong charge
- - Customer reports repeated card holds and delayed release of $2000.
- - Second monthly payment posted, then full amount remains held, blocking card use.
I rated you, Low as I have not spoken and have not got my issue resolved. I’m hoping someone will call me and speak to me. (335)322-****
Hello Split and Lyma,
I am writing to you because I am quite concerned about how you are charging my card. The agreement was that the full amount would be held on my card for only three days after the original purchase, after which the entire amount would be released. But it was not released until 10 days later!
I spoke to my credit card company and they informed me on the ninth day that it would be released the following day, so I let it go. The hold was released and I moved on, thinking that would be the end of that.
However, a few days ago, the second monthly payment was deducted from my card, which was fine, but now the full amount has been charged on my card again and is pending. This makes it impossible for me to use my card. I am currently traveling and need to use my card for hotel expenses, but my card is essentially being held hostage for $2000. This amount is not available to me until the hold is removed, which will take anywhere from 3 to 5 business days!
I'm not sure why this is happening again and I'm concerned that every month after my monthly payment is made, you will hold my card hostage for the balance each month. This makes it very difficult for me to use my card.
Please explain why this is happening and how it will be resolved? I need this matter sorted out ASAP as I am traveling during the holidays.
Your help in this matter is appreciated.
- Not a true payment plan
Preferred solution: I would like to have what I agreed to which is a 12 month payment . Only the monthly amount is taken from the card each month. The remainder is not held, blocking me from using funds on my card.
User's recommendation: Not a payment plan as advertised
Very Sketchy Company
- - Could not contact Split It; reached another company via the claimed number; the rep was rude, hard to understand, and I did not trust them.
I could not contact Split It. I reached another company by dialing your supposed customer service telephone number.
Person was rude, difficult to understand and I was not giving them my personal information because I didnt feel comfortable. They also repeatedly kept mentioning that they were not Split-It but they can still assist me.
No. I didnt trust them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSplitit payment plan
1st time using. Plan didn't deduct/month via credit card.
Tired of fighting.
Paid balance due. Sux!Don't
User's recommendation: Don't use it!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSplitit payment plan
- - Pay off the remaining $345.06 Splitit balance.
- - The reference is 240113****900000****6282.
- - First payment due 9/3/24 or 10/3/24; fraud charge.
I was calling for a Splitit Plan on a Nectar Cooling mattress and platform made on my long-time bank credit card. It wasn't started.
PLEASE allow me to pay it off in full. I'm older. Have been on SSDI for 10 years. I turn 65 on 10/14/24.
Was signed up for Medicaid. Also have a Medicare #. I have insurance as well. It hasn't been deducted.
Kindly pay off the remaining balance of $345.06. Ref #240113****900000****6282. 1st payment was suppose to be 9/3/24 or 10/3/24. Had fraud charge.
Should receive a new card via UPS delivery 10/7/24 or 10/8/24. I'll be able to wait if so. Haven't set it up yet due 2 my major health issues. I live in FL.
A hurricane is headed towards my junky mobile home. I was calling for a Splitit Plan on a Nectar Cooling mattress and platform made on my long-time bank credit card. It wasn't started. PLEASE allow me to pay it off in full.
I'm older. Have been on SSDI for 10 years. I turn 65 on 10/14/24. Was signed up for Medicaid.
Also have a Medicare #. I have insurance as well. It hasn't been deducted. Kindly pay off the remaining balance of $345.06.
Ref #240113****900000****6282. 1st payment was suppose to be 9/3/24 or 10/3/24. Had fraud charge. Should receive a new card via UPS delivery 10/7/24 or 10/8/24.
I'll be able to wait if so. Haven't set it up yet due 2 my major health issues. I live in FL.
A hurricane is headed towards my junky mobile home. Not able to add labels from the 2 boxes.
User's recommendation: Horrible! (4 me)
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPayment issue
There is no person to speak to and there AI system is not able to do what need to be done. This is horrible!
Do not use this company. They have no real way to speak to anyone to resolve problems.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Jacksonville, Texas
Need a refund
I accidentally purchased albleton today through splitit and would like a full refund as soon as possible
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPayment question
Worst customer service I've ever dealt with. Won't connect with me with someone to talk about my bill.
Keep saying I won a gift and want me to pay a fee. When say not interested they hang up on me.
User's recommendation: Trying to find out what is going on with my bill and they won't put through keep saying I won a gift and want me to pay for it when I say not interested they hang up on me, worst customer service I've ever dealt with.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong company phone number
Calling and can't get in touch with the customer service Not seem uncertain,don't look reliable,it splitit trustworthy?
User's recommendation: Not likely.
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