Spitzer VW Amherst Reviews
570 CLAIMED LOSSES
2 TOTAL REVIEWS
Dishonest or Incompetant?
I found a car on the net that seemed to be a good deal. The salesman confirmed that it was a great car ready to drive home. I made a deposit on the car and drove 4.5 hours to come get it. When I got there to test drive it I found that it was so noisey on the road that you could barely hear the other talk! It was the kind of noise that correlated with your speed (like a bad cv or bent rim). He said it was the fact that there were still snow tires on the car and they just needed rotation. But when I inspected the rim where the noise seemed to be coming from, I found a rim that had been damaged. They claimed that the car had not been in an accident, but the autobody repair shop receipts were in the glovebox for work on this car. The steering wheel was cockeyed and the car had a pull to the left. The fog lights did not work and the car had a serious fuel leak. Mind you this was for a two year old model with 65k miles with a 19.785 price tag. The sales guy told me that it had been through an rigorous inspection with their certified mechanics before going on their lot and that he was not aware of the problems, but he also told me that the noise of the car was the last customers #1 objection. Dishonest or incompetent?
Lying, deceit and a try at bait and switch
Note to Melissa Granke, Customer Service at Spitzer Auto Group.. Dear Melissa.. What you have at the Spitzer group is a dysfunctional family. The internet sales team doesn't know what the dealerships are doing nor does the dealership staff know what the Internet sales team is doing. WHAT A HORRIFIC MESS YOU HAVE CREATED BY GREED AND LACK OF COMMUNICATION!!! After contact the "Internet Sales Team", Mr Clif McGilvrey regarding the pre-owned car, confirming an appointment for noon on Wednesday, April 17th (with the saved emails) I asked my son to drive the over 100 miles in from Pittsburgh to our home in Wooster, Ohio. We were still more than an hour away. Prior to departure to the Spitzer Amherst VW dealership, a call was made to Clif McGilvery who told us.. the car would be ready to go and that he was looking forward to meeting with us. We drove to the dealership to be greeted by Ray-Charles-Like "Kelvin" who hid behind his sunglasses upon our arrival. We asked for Clif McGilvrey who was not to be found. We then asked for Jason Biggs or Briggs, your sales manager.. he didn't show his face either.. In short..we had Kelvin, who began by determining the status of the car. He immediately began apologizing regarding the fact that the previous day (and prior to my son's departure from Pittsburgh) a deposit had been taken on the car. With full knowledge that my son would be driving the more than 100 miles to my house.. and the addition hour from Wooster, this fraud was further exacerbated by Kelvin who heard my son say.. ".. he liked the car.." Kelvin was attempting to proffer a "bait and switch" tactic with either another car on the lot or the same car in the even the purchaser backed out. (btw.. I'm looking forward to the denial on this.. should make the story even better for your audience) In short.. this type of slimy weaselly *** that car dealerships pull to get ANYONE to come into the dealership is the reason behind the rise of the "internet" dealerships. Spitzer Auto has a fine reputation. Partially, for this reason, I decided to bring my son in to see the car & go through the purchasing process for the first time in his life. He got quite an education. He learned that car dealerships, even the most storied in the Cleveland area are more than capable of: FRAUD LYING HIDING MISREPRESENTATION. The rating for our "overall" experience is found in showing the world that you and your organization have no interest in the customers they serve. Additionally, you will get to see this note and this narrative posted to ANYONE who wants to see what you as a customer dis-service oriented organization has to offer.. ... and the first of these postings will be to "PISSED OFF CUSTOMER"
Apple Creek, Ohio
Reason of review
Poor customer service
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Spitzer VW Amherst