Spirit Ducts

After waiting for 2 days of rescheduling our work, they finally showed up on the third day. Then refused to clean all upstairs air ducts in spite of ad stating: "cleaning of unlimited air ducts"

I understood that only one return vent would be cleaned, but "unlimited air ducts," means all the air ducts in your house.

We tried to call the supervisor in the office but he refused to honor the Groupon or tell the technician to do the whole house, and was quite rude in spite of their misleading advertising. They were obviously defensive, as this happens a lot.

Disappointed that Groupon continues to support this business.

I bought a Groupon back in February. It is now end of May and I am still trying to get them to come out and clean our vents!

I just set my 4th! appointment. Each time they call late the night before to give a different reason why they have to cancel and reschedule. This company uses a 3rd party phone service which can't offer any help or any information about the actual company.

All they can do is reschedule AND they are extremely difficult to get a hold of! I have to call and wait before getting disconnected and average of 4 times before my call goes through to actually reschedule...who has this kind of time in life?!

Then I block out time in my day for the appointment only to have them cancel right before again wasting my time and my day! After several months I have yet to see an actual person....SCAM!

I can not believe the Groupon will allow this fraud company exist in your website! I ordered the duct clean service from your website on Last December, when I call them, they made appointment on February, okay, I can wait then!

Yesterday, I called them to make sure they will come today to do the service since I heard a lot negative comments about this spirit home service company, they said yes, my appointment is Feb.4 at 3 pm, so I absent the work to stay at home waiting them, nobody come at all! I call them, they said yesterday they called my said they rescheduled the date to the end of the March! Are you kidding me??? I can not believe this fraud company could just do this to customers!

They never respect customers, just fraud and cheating, every body be notice this company!

Spirit home service,LLC, for duct cleaning! Never do any business with them, or you will be regret!

Today is Tuesday May 19, 2005 - On 1-8-15 we ordered a home vent cleaning from Groupon for $49.00 for Spirit Home Services Air Duct Cleaning. We called Spirit and scheduled the service for January.

The day came, we waited but no one showed. We called Spirit about the missed appt. - they claim they called but no one answered so they didn't show. We re-scheduled now for Feb.

On the re-scheduled date no one showed. We found out after waiting the whole morning. We called to re-schedule. On the morning of that re-scheduled date we received a call that Spirit needed to re-schedule.

That was ok but on the re-scheduled date no one showed. Now I am trying to make another appointment. Made it for tomorrow - they are telling me that they only showed one apt scheduled and that was in March but they don't show why the apt did not happen.

They are such liars or such incompetent individuals - which is worse? I don't know but I do know that we will never order services from them again!

This company is a joke. I, like other people, have made 3 appointments only to have no one show up!

I initially had an appt between 9-11 and now one showed OR called. Then I had to call them for them to tell me they were running behind. The said they would be there that afternoon and never showed AGAIN! I talked to the manager and rescheduled the appt for today and guess what??

No one showed AGAIN. I just called the company again this morning and am waiting for the manager to call me back to HOPEFULLY give me a refund. I AM WARNING YOU--DO NOT USE THIS COMPANY.

You will never get the service you requested. How are they even in business?

I in good faith bought the living social for this company. When I called they booked us out 6 weeks.

I thought this was a long time but assumed they were very busy. They called one day before they were suppose to come out telling me their technician was sick and they needed to reschedule this time for 3 weeks later. One day before they were again scheduled to come I got another call saying they needed to reschedule due to having no technicians in our area and being in process of needing to train a new one. I explained that this was the 2nd time they rescheduled us and how long we have waited so far.

The lady shortened the time from 6 more weeks to 2 weeks. After this I looked up online and found a bunch of similar stories. I called back and threatened to call the better business bureau at which point the lady laughed at me on the phone and told me to go ahead. This wouldn't be the first time someone did that.

I am furious! They are wasting everyone's time and taking money for services they do not intend to complete.

This business is rip-off. They have no integrity, respect for their customers, or sense of urgency.

The kicker for me is that we scheduled this to help with one of my daughter's asthma condition, and now calling around virtually everyone is booked and cannot service us.

My wife and I used a deal found on Groupon to schedule air duct cleaning for our home. We purchased from Groupon in September and scheduled a cleaning for October 30th. I recognized that this was a great deal, and was prepared to ask for several additional vents and returns to be inspected and cleaned, resulting in additional revenue for your company.

The week of the 30th we were called and told that the technician who normally services our area was unavailable, and that we needed to reschedule for Nov 12th. I had no issue with this, as technician availability can be spotty.

What is unacceptable is that today, on the 10th of November, we were called and told we are outside the service area. I must point out we fall within the 50 mile radius outlined in the Groupon offer.

My questions are threefold:

1. When were we lied to?

a. When we redeemed the Groupon offer in good faith expecting you to adhere to your own conditions?

b. When we were told the technician was unavailable and we had to reschedule?

c. When your customer rep stated there's nothing we can do about it?

To this time, I have heard nothing from the company. There was not even an apology, the customer service person was curt and short with my wife, and they did not return my calls.

Sincerely,

Adam Oliver

The day of my appointment no one called, and no one came to my house for my 9-11am appointment. However, someone did call several hours later (around 1:30) stating that they were on their way.

This was not acceptable behavior for a legitimate business, so I declined to allow them to have my business. Some one needs to teach them how to give good customer service because they should know that it is always common courtesy to call clients when you know you can not make your appointment. My wife and I was deeply disappointed and has taken our business elsewhere. But I thank them for at least making an attempt to come and clean our ducts, but they definitely need to do better.

Bottom line, if some deal sounds too good to be true, then most likely it is false. Sincerely yours, unsatisfied customer

They cancelled on me twice then were 4 hours late then said the groupon didn't cover anything but vacuuming out my vents and tried to upscale me for $250. When I said no, just do what I purchased, he said it wasn't worth his time and left.

I didn't understand a word he said. He didn't speak a lick of english. He wouldn't give me the phone number when I asked for it. They are a horrible company that false advertised.

I would highly recommend running and never purchase or use this company!!

Highly dissatisfied customer! Now I'm out the groupon money too.

Even though the ducts have never been cleaned in 25 years and my ceilings have dirt stains from blowing dirt of course, my ducts were "spotless"! So the ducts did not have to be cleaned but I needed all sorts of sprays for mold, mildew and assorted other issues.

I spoke to them on the phone earlier after having to change appt time to accommodate them. Even then they said my ducts probably did not have to be cleaned.

They wanted me to pay $275 for additional sprays etc and never even intended to do the cleaning! What a bogus deal and waste of time and money!!

The company had a deal for duct cleaning so I verified with them that I was within service range and I called them and scheduled well in advance. However, two days prior to my appointment, they call and say they can't make it for at least a month.

Apparently, they don't have a technician in the area. I am not sure why the story changed between ordering and trying to get the order fulfilled, but either way it was inconvenient.

Unfortunately, I noticed that they continue to advertise with Groupon and Living Social, knowing that they can't service in the area at this time. Terrible customer service with no flexibility or integrity.