Spinny

Dear Sir,

Despite repeated requests, the legal issue concerning my car with registration number WB02AC-8884, complaint ID 0230****, remains unresolved.

I kindly request you to take immediate action to address the matter with the Purnia Police Station. Additionally, I request that you provide me with proper documentation as proof of the removal of my name from the registration certificate of the mentioned car.

Please note every time your representative and your advocate Mr. Bipin Yadav told me over the phone that the issue would get resolved soon.

Even today the police station contacted me to confirm that no steps have been taken from Spinny's end.

I await your prompt response.

Thank you.

Subir Sen

From:18.03.2024

Prakash Ayyappa

Plot No.2A, Flat No. S2,

VK Ramalinga Nagar alias Pamban Baba Nagar,

VPG Avenue, Thoraipakkam,

Chennai - 600097

To:

Spinny Cars Customer Support

Valuedrive Technologies Private Limited

8th Floor, Capital Business Park, Sector 48,

Gurugram, Haryana 122018

Mail: contact@***.com

Subject: Complaint Registration for Abusive Communication

Dear Spinny Customer Support,

I hope this message finds you well.

I am writing to register a formal complaint regarding abusive communication that I experienced during my recent interaction with one of your representatives.

On 9.03.2024, I contacted Spinny customer support regarding the evaluation of my Marthi EECO 2011 car. While discussing the matter with your representative, Mr. Ajit Singh (Mobile Number - 944403**** but often calls from 0223507****) I encountered disrespectful and abusive language directed towards me. The tone and language used during the conversation were completely unacceptable and left me feeling deeply upset and disrespected.

As a customer, I believe it is imperative to maintain a professional and courteous communication environment at all times.

Unfortunately, my recent experience fell short of these expectations and left a negative impression of your customer service.

I kindly request that appropriate action be taken to address this matter and ensure that such incidents do not recur in the future. It is essential to uphold the highest standards of customer service and professionalism in all interactions with customers.

I would appreciate it if you could investigate this issue promptly and provide me with an update on the steps taken to address my complaint. Additionally, I request that you take appropriate measures to prevent similar incidents from happening to other customers.

Please feel free to contact me at +91-9003****81 or Prakash Ayyappa if you require any further information or clarification regarding this complaint. I demand a apology from Mr.

Ajit Singh in written and video. If there is no steps taken on this complaint, I am taking this issue to consumer court after 15 days.

Thank you for your attention to this matter, and I look forward to your prompt response and resolution.

Sincerely,

Prakash Ayyappa