SpiderOak
SpiderOak Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
SpiderOak has a 2.2 star rating based on 1 customer review, with consumers mostly dissatisfied and a 100% unfavorable distribution.
Positive Feedback
Automatic de-duping works well, the desktop app is well designed, and reviewers note good privacy and data security while offering a diverse set of services at a high price level.
Negative Feedback / Risk Areas
- Slow, stock-answer customer service and poor responsiveness, reflecting common SpiderOak customer complaints.
- Service unreliability with repeated multi-day outages affecting backup dependability.
- Issues around billing, refunds, and annual subscriptions when canceling or requesting pro-rated refunds.
Key Takeaways for Future Customers
- Read SpiderOak reviews for reliability data before committing to a subscription.
- Expect strong security but verify uptime guarantees and refund policies with customer service.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
SpiderOak has a 2.2 star rating based on 1 customer review, with consumers mostly dissatisfied and a 100% unfavorable distribution.
Positive Feedback
Automatic de-duping works well, the desktop app is well designed, and reviewers note good privacy and data security while offering a diverse set of services at a high price level.
Negative Feedback / Risk Areas
- Slow, stock-answer customer service and poor responsiveness, reflecting common SpiderOak customer complaints.
- Service unreliability with repeated multi-day outages affecting backup dependability.
- Issues around billing, refunds, and annual subscriptions when canceling or requesting pro-rated refunds.
Key Takeaways for Future Customers
- Read SpiderOak reviews for reliability data before committing to a subscription.
- Expect strong security but verify uptime guarantees and refund policies with customer service.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
SpiderOak One backup
- Downtime after upgrade with short notice; service unreliable.
- Request cancellation and refund; paid £67.33 on 16 Dec 2023; 7 months remain ($49.12).
Good morning
I'm afraid I'm very unhappy with the service I'm getting from you.
I received an email on 23rd April telling me that you were taking the SpiderOak One backup service down for an upgrade. You gave me less than 24 hours notice, and said to expect the downtime to be around 4 hours in total.
It's now a week later and it's still not up.
This is the 4th time in the last year that your service has been down for multiple days, and on one incident it was out for a month.
I rely in your service as part of my disaster recovery plan.
I cannot use something that can't be relied on to be there if I ever need to recover my data at short notice, and as such I don't feel that you are meeting the minimum requirements of a backup service.
I'd like to cancel my account and get a refund of the remaining term.
I paid a yearly subscription on 16th December 2023 of GBP £67.33 (equivalent to $84.21 at today's exchange rate). That leaves 7 months of the subscription outstanding, which is $49.12.
Can you arrange that please
Regards
Sam Shiell
- Automatic de-duping
- Good security
- Desktop app is well designed
- Customer service very slow to respond and give stock answers
- Unreliability
Preferred solution: Full refund
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Now about akaal original