New Reviewer

Premature shoe failure, can you help

I own several pairs of Sperry Gold Cup shoes, specifically STS17471 size 9.5 W. The left shoe of one of my newest pairs has failed where the shoe’s upper is stitched to its sole. The leather has literally separated in half about 2 1/2”. Further, four of the metal lacing eyes have come out of their leather holes. I can provide photos of the shoes to show you the failure areas and the overall wear of the pair of shoes. I purchased the shoes at Dillards in Richmond, VA. and they weren’t inexpensive. I’m depending on you to stand behind your shoes, shoes that I’ve been buying for the last 45 years. Frank Grier
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ID
#3857570 Review #3857570 is a subjective opinion of poster.
Location
Midlothian, Virginia
New Reviewer

Customer service

Never received notice of cost of shoes. Returned a pair today at FEDEX and want ti know how much Credit I will receive and when?

User's recommendation: Not good customer serbuce.

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ID
#3339761 Review #3339761 is a subjective opinion of poster.
Location
Annapolis, Maryland
Cons
  • Customer service

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Verified Reviewer
New Reviewer

Material misrepresentation in sale promotion

Today, according to a Sperry email blast and their website, is sneaker day. $29.99 sneakers. No astrerisks. No footnote. No fine print. At checkout, I learn that both pair of a popular style of sneaker are "exempt" from the sale. No list of what is included or what is exempt. Proof positive of a lying-oriented marketing operation, which representing the entire company. Smells like *** Switching over to Sebago, an ethical company, for all future deck shoe purchases!
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ID
#2500914 Review #2500914 is a subjective opinion of poster.
Pros
  • Pretty good style
Cons
  • Cheap
  • Unethical marketing
Loss
$60
Preferred solution
Price reduction

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Verified Reviewer
New Reviewer

Terrible Customer Service!

I accidentally ordered (2) of the exact pair of shoes so I immediately called to have the order revised but was told it was to late to do anything! I have a total of (5) pairs of shoes on order, but guarantee all (5) will be returned! However I will NOT return!

User's recommendation: No way!

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ID
#2332268 Review #2332268 is a subjective opinion of poster.
Pros
  • Products
Cons
  • Customer service
Preferred solution
Full refund
New Reviewer

Shipment of order 2 sizes too small

Size of shoe marked wrong
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ID
#2126544 Review #2126544 is a subjective opinion of poster.
Location
Fairport, New York

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Verified Reviewer
New Reviewer

Excessive shipping time

Placed order on 5/31. Expected delivery is 6/13. Two weeks for one pair of sandals? I'll shop local next time at Keen or Columbia.

User's recommendation: shop local, shipping time is unpredictable and lengthy. Website said 2 to 6 days.

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1 comment
#1877601

As of 6/15 no communication from Sperry and no Sandals delivered.

ID
#1979388 Review #1979388 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Soles are very slippery and caused a fall today

Sperry - Soles are very slippery and caused a fall today
Sperry - Soles are very slippery and caused a fall today
This is second time I have had this problem. The soles just get polished up and are deadly on carpet stairs and smooth wood floors. You replaced the last pair but with same thing and here we are again. The old brown soles never failed me. Any help please. These shoes are and have been for 60 years or more. I'm 67 yrs old and still boat . Please get back to me. Thanks, David Winkley Duxbury ,Ma 781-264-**** duxbay105@***.nt
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ID
#1551332 Review #1551332 is a subjective opinion of poster.
Location
Brockton, Massachusetts
Reason of review
Not as described/ advertised
New Reviewer

Sperry sole wearoit