New Reviewer

Ridiculous overcharging

My daughter had signed up for a plan at Spenga in Ann Arbor while a student at U of Michigan. In May she contacted them to tell them she was graduating and needed to terminate her membership. When they asked if she could come in to sign papers, she told them it would be difficult. They just said ok, and she assumed her membership would be terminated. Instead, they kept charging our credit card on the 11th of each month. In June, upon noticing a charge again, she called and was told they had to have signed forms. They could have easily told her in the first place that she would keep getting charged if papers were not signed when she called the first time. Of course the manager denies this and insists they would have told her. They did not! So the forms were emailed, and my daughter filled them out and immediately emailed them back. These were received on June 12th, so the company went ahead and charged us again! We were told the manager would call to discuss a refund, but didn't until I called again. She was condescending and totally insensitive, and only offered to be sure there wouldn't be a charge in July and August. Are you kidding? This is a business in a college town, and this is how you treat people? We are aware of their 30 day notification policy, but there was obviously a communication problem here, and yet there was absolutely no understanding or flexibility from Spenga. I have reached out to their corporate office by email 3 times, and have never received any response! There is no phone number, only email, which is a red flag as far as I am concerned. I want a refund of the $69 for the 2 months my daughter did not receive services from them. She was no longer in Ann Arbor after May 6th.
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#1564676 Review #1564676 is a subjective opinion of poster.
Oak Park, Illinois
  • Spenga termination policies and poor customer service
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Full refund

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