Kathleen C Bzl

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Verified Reviewer
| map-marker Phoenix, Arizona

Calls & emails have not been answered for the month of February.

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SpellbindersPaperArts - Calls & emails have not been answered for the month of February.
My Spellbinders February total Package of Monthly kits was paid for on February 7th($106), but as of today, February 28th, I have not received the products. After multiple calls & emails to Spellbinders, no one has called or emailed me. They show no pride in helping their customers when there is a problem.
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Loss:
$106
Pros:
  • Very good products
Cons:
  • No customer service

Preferred solution: A call & some help to rectify this issue.

User's recommendation: Beware if you have issues that you need help with, don’t count on anyone helping you.

Michelle H Npf

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Verified Reviewer
| map-marker Palm Bay, Florida

Cancel my subscription for the 4 th time

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I can not get a call back Or CS. Not sure why. Ive been down with Covid since November. Stopped my small Die subscription,I cont to be billed to my pay pal as well as my credit card. Not receiving the die for Months! But charged twice a month! Please stop subscription and credit back Pay pal the $89.(serve charges included on the $15 dies! Ive been ill down with Covid, Ive not been able To do anything as Im terminally ill from heart lung failure then Covid! This should serve as notice. Michelle Holden 321-987-**** Ldybugholden@***.com 899 Arabia rd.SE Palm Bay,FL 32909
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Loss:
$89
Cons:
  • No telephone customer service

Preferred solution: Full refund

Jeanne H Fdq

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Verified Reviewer

Wont refund my money

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I purchased the May Large Die of the Month Club. It clearly stated that if you "in in May you will receive the May die. I joined in May but was sent the April Dies. I contacted them they told me I order the wrong one which I did not besides its says if you join in May....... They said I had to pay postage to return it. I returned it and it was received. Now they are refusing my a refund but giving me $40 in credit. I do not want credit, I do not want to do business with this company ever again. I want my $40 refunded and original shipping costs which I believe were about $14.95. Also claiming COVID they do not answer their customer service phone at all. e-mail takes forever and you never get anywhere with them. WORST CUSTOMER SERVICE EVER!!!!!
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Loss:
$55
Cons:
  • Die i received not worth the cost
  • No telephone customer service
  • Wants to give credit instead of refund

Preferred solution: Full refund

User's recommendation: Do not purchase from this company

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