Offer a 100% Satifaction Guarantee, but doesn't honor!

I ordered signs for my lawn service with black letters on yellow background. Sun shines through and distorts reading on both sides. Company offered to make new signs but was too late to put out. I ask for refund and everything changed. They refunded $96.00 out of $275.10 stating that they "do not give refunds on custom orders" ?? what happened to the 100% Satisfaction Guarantee ?? Next it was "we don't refund on shipping" this was part of the order!! These people in my opinion, are a complete waste of time! They claim to send out 1000's & 1000's of signs, and yet they want stand behind a $180. complaint from a DISSATISFIED CUSTOMER, who is still wondering where my 100% Satisfaction Guarantee went? I guess it didn't go anywhere, It's still in their pocket!! My suggestion is GO SOMEWHERE ELSE !!
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ID
#518224 Review #518224 is a subjective opinion of poster.
Location
Lake City, Florida
Loss
$179
New Reviewer

Speedysigns.com.. ...scame didnt deliver what i asked for

on about end of November i had ordered 2 decals for my truck I had spoken to Danielle why i had exchange few emails with and clearly asked ,I had requested a clear back round so i can stick on my windshield. Danielle has my order in a form of an email. I paid close to $ 50.00 for the stickers,when i got them i got white back round. I called and complained a very promising manage name Vanity had rushed me this time a decals on clear back round ,with totally off colors of my original logo. When i pill first decal and out it on my windshield you couldn't see the logo,a total money out of the window. I had tried to call back and have them correct again,Vanity has refused and wanted to charge me again. I WILL NOT POAY AGAIN TWICE THOSE PEOPLE SCREW MY ORDER I WANT MY MONEY BACK OR CORRECTED DECALS
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1 comment
#584377

Now they want to do the 3rd time the same

i had paid for creating my decal so i can post it on my windshield

well 2 orders and Vanity the manger refuses to make good for it and now asking for

another $ 50.00 ....Vanity what had changed day one Danielle knew what i wanted it is in the emails,now i have to pay 50.00 more for 2 more decals

BBB is my next stop,i will not rest till this site is loaded with complaints against this shitysigns.com company

ID
#368336 Review #368336 is a subjective opinion of poster.
Location
Loxahatchee Groves, Florida
Loss
$50
New Reviewer

SpeedySigns.com Draconian Fees and Useless Return Policy

I wanted to put gold house numbers on the transom above my front door. I figured adhesive vinyl lettering would be easy and effective. Unfortunately, I made the mistake of using Speedysigns.com for my custom lettering needs. In my opinion: They are not very "speedy" They are very expensive The quality of their product is poor Their customer service is terrible They have draconian fees and unworkable return policies First, the colors you select on their order form are different from what you get. I wanted gold numbers with a black outline (so it would look like antique gold leaf). So, I selected "gold metallic". But according to their difficult-to-use, convoluted, online ordering monstrosity, "borders are not available with specialty materials". Fine, I would just use the plain "gold" instead of metallic gold. But what looks gold on the website is a "rotten mustard" color on the final product. Why do I want that above my front door? Second, the window graphics ship in a cardboard tube that's stapled closed. But the staples are actually through the vinyl sign itself! Great packing job, guys. Finally, Speedy Signs claims that installation is easy. But do they include any instructions? No. I'm not a complete ***, so tried to make do without instructions. But during my failed attempts, the vinyl numbers kept rolling up on themselves, sticking to each other, and finally just falling off the glass. Worse, the vinyl lettering leaves nasty gunk on the window that is near impossible to clean off. So, the product was not what I wanted, was poorly packed with no instructions, and was impossible to install.
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ID
#127454 Review #127454 is a subjective opinion of poster.
Location
Cambridge, Massachusetts
Loss
$30

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