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Warranty Claim

In the spring of 2017 I purchased 2017 Ford Explorer XLT from Speedway Ford in Griffin, GA. One afternoon as my wife was stepping out of the vehicle she had noticed an area on the back of the leather seat that appeared to have been damaged and then covered up. We had never noticed this issue until that point because it was not really visible until the natural sun light had came into the vehicle at an angle that exposed the damage. As a matter of fact when I first saw it I thought that it may have been a natural flaw in the leather that was dyed and over looked during the manufacturing process. The vehicle was purchased new and only had 11,000 miles so I brought the vehicle to Riverside Ford in Macon, GA. The service department took pictures and sent them to Ford warranty claims. Ford warranty claims responded and told Riverside Ford that this area had already been repaired therefore they would not cover the reapir under the manufacturer’s warranty. Since the vehicle had been repaired without my knowledge I reached out to Speedway Ford where the vehicle was purchased. The service department at Speedway stated that they could not pull up the information from Riverside Ford and they would need me to bring the vehicle to them to take additional pictures and re-submit the claim. Speedway Ford got back to me and stated that Ford also told them that the warranty would not cover it and I told them that I understood that and I didn’t expect the factory to repair it since the damage must have occurred while the vehicle was at Speedway Ford. I started doing some research and I have since discovered that Speedway Ford has had many other complaints filed against it for unscrupulous business practices. At the time I posted this review Speedway had a D- rating with the BBB. Buyer’s Beware at Speedway Ford in Griffin, GA.
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ID
#1217739 Review #1217739 is a subjective opinion of poster.
Location
Griffin, Georgia
Product
2017 Ford Explorer Xlt Car
Cons
  • Customer service
Reason of review
Damaged or defective
Loss
$500

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