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New Reviewer

Lied to for 5 months

I ordered a hood for my challenger in April, it is now August 11. i was told in april that (trufiber) was making a new batch of hoods so it would be about 3 months. Alexis kept "checking" with the company to see when it would be shipped. a month ago i was told it was being shipped, received a tracking number and it said it was delivered. The only thing delievered was the hood pins and when i messaged Alexis back i was told the company said they were out of stock and that they could refund me until they're ready in a couple months. I told her i would like a refund and im now being told by everyone i will have to file a dispute with Paypal because they do this a lot.
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ID
#1620070 Review #1620070 is a subjective opinion of poster.
Reason of review
taking advantage of the customer
Loss
$1400
Preferred solution
Full refund

Lack of communication, no product, no refund as promised

I do not know what has happened to Speedlogix. I ordered here in the past many times, however my last two orders my emails have gone unanswered, I call and cannot get anyone to give me any information concerning my orders and its been weeks with no updates. Its almost like this company has become a money grab. I finally got a hold of Alexis to cancel my most current orders. I paid with Paypal and rather than file a dispute there first I did the right thing and finally after FIVE emails and about a dozen unanswered calls Alexis told me they would cancel my order and refund my Paypal payment back to me. That was three weeks ago! No refund, no parts, nothing so I had no choice then but to file a dispute with Paypal for non receipt of products. Buyer beware the multiple one star reviews with unhappy customers now especially on their Faceboom page is alarming and all happening within the past 6 months. Something is not ok with this company and I highly advise anyone looking to order here to do so at your own risk.
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ID
#1263891 Review #1263891 is a subjective opinion of poster.
Service
Speedlogix Shipping Service
Reason of review
Order processing issue

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