New Reviewer

Buyer beware

I was looking to buy 3 stackable coin op washer/dryers can not get in touch with a human being and reading about other consumers unsatisfied with this product... can you imagine what it could be like trying to get in touch with this company if a problem occurs?? No thank you!
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ID
#2848616 Review #2848616 is a subjective opinion of poster.
Location
Pembroke, Massachusetts
Cons
  • No customer service could careless about unsatified customers
Preferred solution
Do your job

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Verified Reviewer
New Reviewer

Machine does not work

2018 purchased a new Speed Queen washer for $900D. Have had the electronics panel replaced, two electronic modules, two drums, one motor and stabilizer bars. Broken again! At least a dozen service calls with me paying for service and being reimbursed. Won't return emails or phone calls now.

User's recommendation: Alliance does not take care of broken and defective machines-they'll just keep fixing them.

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1 comment
#2018890

Over a year of complaints and when the last defect was it popped the GFI part way thru the cycle Alliance agreed to replace the defective machine. We received a new machine last week.

A sigh of relief and glad I don't have to make the weekly calls. Thank you BBB for providing an outlet for my frustration and for helping to resolve this problem.

ID
#2528796 Review #2528796 is a subjective opinion of poster.
Pros
  • Looks nice
Cons
  • Cannot be fixed does not spin clothes and breaks interior parts
Preferred solution
replace the Speed Queen washer with one than hasn't been dropped and damaged.0

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