Specs Wine Spirits And Finer Foods

I bought three cigar lighters from Specs in Corpus Christi, Texas, off Yorktown, and these lighters are breaking within one to two uses. They are saying they are unable to refund my money because it's broken.

I couldn't even light two cigars in the same day that I bought the lighter without the button you push to ignite the lighter, breaking on me. I don't feel it is right for Specs to be selling merchandise that is having quality control issues and functionality issues, and then when the customer brings it back the same day, telling the customer, 'No, we can't refund you because it's broken.' In any store, if you buy something and what you have sold is defective, you should be entitled to a refund. If I were to buy a weed eater or lawn mower from the store and the lawn mower doesn't turn on, when I go to return it, they wouldn't tell me it's my fault that I'm bringing it back in this condition, and there's nothing else they can do. That's just very bad business.

Spending $100 on lighters in one week is very unacceptable for them all to break and Specs not being able to do anything about the items they are selling. The manager, Leslie, is telling me it's my fault I broke it. There's nothing to be done when all I was trying to do was light a cigar and the lighter broke.

That's not okay. I spend almost $1000 a month here, if not more, and I will be taking my business somewhere that respects its customers.

Needed an account/key card transferred and they got it done the same day, really great customer service!!

My husband called every store in a 50 mile radius looking for Winter Jack. The Temple, TX store said they had 3 bottles and only sold 1 per customer.

We are both over 21 so were both going to purchase a bottle as he was told 1 per customer not household. 30 minutes later we arrived at the Temple location. I went in and asked an associate where the Winter Jack was located an he stated they had none. I told him my husband just called an was told there were 3 bottles an he said they mustve sold out.

My husband then went in (one of us had to stay in the vehicle as our child was with us), he was again told there was none. He said he just called. The cashier called someone and they said it was being kept in the office and when brought out he was told it was the last bottle. He was also told they put it back there for customers.

How is a product sold when it is placed in a office customers dont have access to and the staff tells customers who ask that there isnt any? I feel like this was very unprofessional and disrespectful considering we had called and KNEW there was a product there yet nobody even checked initially.

No help from customer service. Call d customer service and told them my purchase of 225 $ did not show up im my account but they did not care.

I canceled my order and I never got my refund after the transaction from the bank was taken. I called the bank and they said it was drizzly part to initiate the refund.

NOTHING HAPPENED... NOTHING AT ALL!!!

The dude is garbage talking..I'm letting that be known..

However, I didn't know a solid name like yours was behind him...I'm very disappointed and I have to let people know this.. I have blogs and other social media departments I was not comfortable text or using desktop from..we'll see if you care ..more than likely not...and I'm going to deluge all social media with this...shame on Alissa for endorsement as I've already told her...whateves...