Leanord Kth

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Verified Reviewer
| map-marker Houston, Texas

Customer service

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Needed an account/key card transferred and they got it done the same day, really great customer service!!
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Tiffany T Kpz

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Verified Reviewer

Employees Hiding seasonal products

My husband called every store in a 50 mile radius looking for Winter Jack. The Temple, TX store said they had 3 bottles and only sold 1 per customer. We are both over 21 so were both going to purchase a bottle as he was told 1 per customer not household. 30 minutes later we arrived at the Temple location. I went in and asked an associate where the Winter Jack was located an he stated they had none. I told him my husband just called an was told there were 3 bottles an he said they mustve sold out. My husband then went in (one of us had to stay in the vehicle as our child was with us), he was again told there was none. He said he just called. The cashier called someone and they said it was being kept in the office and when brought out he was told it was the last bottle. He was also told they put it back there for customers. How is a product sold when it is placed in a office customers dont have access to and the staff tells customers who ask that there isnt any? I feel like this was very unprofessional and disrespectful considering we had called and KNEW there was a product there yet nobody even checked initially.
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User's recommendation: They may or may not have what you are looking for even if you call to confirm

Anonymous
map-marker San Antonio, Texas

Lost 225 points because the point of sale did not count my points and i didn’t save a receipt

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No help from customer service. Call d customer service and told them my purchase of 225 $ did not show up im my account but they did not care.
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User's recommendation: Don’t count on any customer service. Called many times and because i didn’t keep my receipt, their failure at point if sale to count my 225 points did not count

Resolved
GLEN B Dhl

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Verified Reviewer

Resolved: Price change between order and final bill

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Updated by user May 06, 2023

Company fixed the issue and I have been provided with apology. They responded, refunded the overcharge and vowed to look into the reasons for the site contact failures.

Original review May 05, 2023
Why was the final receipt $5.16 higher per case then the order price? Please refund my $10.32 ASAP.
ORDER DETAILS
ESTIMATED DELIVERY:
THURSDAY APRIL 27, 2023
1:00PM - 2:00PM
DELIVERY ADDRESS:
[Order #22869****] (April 26, 2023)
ProductQuantityPrice
Gato Negro Malbec Argentina12$45.00
Gato Negro Cabernet Sauvignon Chile12$45.00
Subtotal:$90.00
Shipping:$8.35 via DoorDash
Tip:$10.03
Tax:$8.11
Order Total:$116.49
Temporary Authorized Total:$133.96
Billing address
gablanchard1@***.com
Shipping address
Glen
On Thu, Apr 27, 2023 at 1:46 PM Spec's Wines Spirits Finer Foods wrote:
Spec's Wines, Spirits & Finer Foods
Order Completed
Hi, Glen,
Your Spec's Wines, Spirits & Finer Foods order has been marked complete on our side.
[Order #22869****] (April 26, 2023)
ProductQuantityPrice
Gato Negro Malbec Argentina12$50.16
Gato Negro Cabernet Sauvignon Chile12$50.16
Subtotal:$100.32
Shipping:$8.35 via DoorDash
Tip:$10.03
Tax:$8.97
Order Total:$127.67
Billing address
Shipping address
Thanks for shopping with us.
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Loss:
$10
Pros:
  • Good products
Cons:
  • Customer service is out to lunch

Preferred solution: The over charge returned and customer service to respond to me

User's recommendation: Customer service VERY unresponsive

Kyle H Upr

Incorrect information and pricing on product

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Specs Wine Spirits And Finer Foods - Incorrect information and pricing on product
Specs Wine Spirits And Finer Foods - Incorrect information and pricing on product - Image 2
Original review Jun 25, 2022

Be really careful when you try to get a case discount! A case by most peoples definition is 24 items.

Case of beer equals 24, case of bottled water equals 24. At Specs, sometimes a case equals 10, but the employees will try to you and tell you it takes 12 cases OF 12 bottles, which is 144 bottles if theyre a certain size, and the consumer is supposed to figure that out on their own. When I called customer service, through Pissed Consumer, she transferred me to the manager of the San Marcos Texas, Barnes Drive store. She basically blew me off and said, the employee mustve been confused, (because she said it only takes 10 cases of 12, which is still 120 bottles, which most people would not consider a case), but oh well, I dont know what to tell, you it is what it is!

Paid in cash and no receipt given. Something smells funny

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Preferred solution: Let the company propose a solution

User's recommendation: Be careful!

Matthew G Usg

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Verified Reviewer
| map-marker El Paso, Texas

I canceled my order

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Specs Wine Spirits And Finer Foods - I canceled my order
I canceled my order and I never got my refund after the transaction from the bank was taken. I called the bank and they said it was drizzly part to initiate the refund.
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Loss:
$50

Preferred solution: Full refund

User's recommendation: Next time tell the customers that there is a questionnaire involved

Anonymous
map-marker Jackson, Tennessee

Specs Wine Spirits And Finer Foods - Staff Review from Jackson, Tennessee

NOTHING HAPPENED... NOTHING AT ALL!!! The dude is garbage talking..I'm letting that be known.. However, I didn't know a solid name like yours was behind him...I'm very disappointed and I have to let people know this.. I have blogs and other social media departments I was not comfortable text or using desktop from..we'll see if you care ..more than likely not...and I'm going to deluge all social media with this...shame on Alissa for endorsement as I've already told her...whateves...
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Reason of review:
Poor customer service

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