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Resolved: Price change between order and final bill

Update by user May 06, 2023

Company fixed the issue and I have been provided with apology. They responded, refunded the overcharge and vowed to look into the reasons for the site contact failures.

Original review updated by user May 05, 2023
Why was the final receipt $5.16 higher per case then the order price? Please refund my $10.32 ASAP. ORDER DETAILS ESTIMATED DELIVERY: THURSDAY APRIL 27, 2023 1:00PM - 2:00PM DELIVERY ADDRESS: [Order #22869****] (April 26, 2023) ProductQuantityPrice Gato Negro Malbec Argentina12$45.00 Gato Negro Cabernet Sauvignon Chile12$45.00 Subtotal:$90.00 Shipping:$8.35 via DoorDash Tip:$10.03 Tax:$8.11 Order Total:$116.49 Temporary Authorized Total:$133.96 Billing address gablanchard1@***.com Shipping address Glen On Thu, Apr 27, 2023 at 1:46 PM Spec's Wines Spirits Finer Foods wrote: Spec's Wines, Spirits & Finer Foods Order Completed Hi, Glen, Your Spec's Wines, Spirits & Finer Foods order has been marked complete on our side. [Order #22869****] (April 26, 2023) ProductQuantityPrice Gato Negro Malbec Argentina12$50.16 Gato Negro Cabernet Sauvignon Chile12$50.16 Subtotal:$100.32 Shipping:$8.35 via DoorDash Tip:$10.03 Tax:$8.97 Order Total:$127.67 Billing address Shipping address Thanks for shopping with us.
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Resolved
ID
#4569873 Review #4569873 is a subjective opinion of poster.
Pros
  • Good products
Cons
  • Customer service is out to lunch
Loss
$10
Preferred solution
The over charge returned and customer service to respond to me
New Reviewer

Incorrect information and pricing on product

Specs Wine Spirits And Finer Foods - Incorrect information and pricing on product
Specs Wine Spirits And Finer Foods - Incorrect information and pricing on product
Original review updated by user Jun 25, 2022
Be really careful when you try to get a case discount! A case by most peoples definition is 24 items. Case of beer equals 24, case of bottled water equals 24. At Specs, sometimes a case equals 10, but the employees will try to you and tell you it takes 12 cases OF 12 bottles, which is 144 bottles if theyre a certain size, and the consumer is supposed to figure that out on their own. When I called customer service, through Pissed Consumer, she transferred me to the manager of the San Marcos Texas, Barnes Drive store. She basically blew me off and said, the employee mustve been confused, (because she said it only takes 10 cases of 12, which is still 120 bottles, which most people would not consider a case), but oh well, I dont know what to tell, you it is what it is! Paid in cash and no receipt given. Something smells funny User's recommendation: Be careful!
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ID
#3704913 Review #3704913 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

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New Reviewer

I canceled my order