Specialized
Specialized Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Specialized reviews show a 1.0 star rating from 1 customer and generally dissatisfied sentiment. Recent recommendation: always check your serial number. Complaints focus on warranty handling, exchange, refund and cancellation policy, and high price levels.
Key Takeaways for Future Customers
- Expect possible delays reaching customer service and limited retailer responsiveness.
- Document serial numbers and warranty papers at purchase.
- Be prepared to escalate clear customer complaints to external agencies if unresolved.
Negative Feedback / Risk Areas
- Repeated customer complaints about warranty support and unresponsive customer service.
- Reports of misrepresentation by retailer and product failures during warranty.
- Issues with refunds, exchanges, and perceived high prices.
Positive Feedback
One reviewer offered a clear recommendation about checking serial numbers before purchase.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Specialized reviews show a 1.0 star rating from 1 customer and generally dissatisfied sentiment. Recent recommendation: always check your serial number. Complaints focus on warranty handling, exchange, refund and cancellation policy, and high price levels.
Key Takeaways for Future Customers
- Expect possible delays reaching customer service and limited retailer responsiveness.
- Document serial numbers and warranty papers at purchase.
- Be prepared to escalate clear customer complaints to external agencies if unresolved.
Negative Feedback / Risk Areas
- Repeated customer complaints about warranty support and unresponsive customer service.
- Reports of misrepresentation by retailer and product failures during warranty.
- Issues with refunds, exchanges, and perceived high prices.
Positive Feedback
One reviewer offered a clear recommendation about checking serial numbers before purchase.
Turn one complaint into a collective action
Whitby, Ontario
False advertising misrepresentation of product by retailer- lack of response to persistent problems with bike during warranty period . Ultimately the bike ( a lemon) succumbed to exactly thby retailer
sent letter to ride- response inappropriate. Not sure if I am going to get a further response. My next step would be the better business bureau and competition bureau.
Whitby, Ontario
I am awaiting a response as I have sent documentation of my issue
- - Misrepresentation of model year and no response to a motor issue under warranty; rude interaction with owner/retailer.
misrepresentation of bike model year and lack of response to perceived motor problem when it was still under warranty.
Very rude interaction with owner/retailer approved by specialized to represent your product.
User's recommendation: always check your serial number
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWe purchased a bike for my son February 27, 2023....
- - Bike bought for son on Feb 27, 2023; Order US-009406****.
- - Rear tire popped and rim cracked on the fifth ride along seam; seeking warranty.
We purchased a bike for my son February 27, 2023. Order number: US-009406****.
He was riding his bike for the 5th time (we have had a ton of snow here so riding season JUST started for us) and he landed a relatively mild jump when his rear tire popped and his rim cracked. The crack is a perfect line across what appears to be the seam or original welded spot on the rim. Wondering about warranty options for this. I can send pictures.
Tried to call Customer Service at 1-87*-***-**** AND 1-80*-***-**** where ZERO people pick up after more than an HOUR of WAITING! Called last friday 6/23/23 and this today 6/26/23 and it was no different. How else can I get ahold of a human to talk about this situation?
Please contact me at poepoeheather@***.com or 1-90*-***-****. Thank you
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