Anonymous
map-marker Naperville, Illinois

Stupid and fraudulence.

On 1/20/2022 I spoke to your customer service department to pay off my principal at the time. The rep took my payment of $14620.22 via debit card and told me I would receive a pay off figure.

My confirmation # for the transaction is 89560****. Days later I checked the system & the payment was sitting as a credit and the rep I spoke to on that day said the computer didn't know where to post the money to and she would handle it. On 1/26/22 I checked acct again & see my full principal amount posted back on the account and a February monthly payment scheduled. the Rep told me I needed to sent in a certified check and it will take 15 days for my refund to be received.

In the mean time I had spoken to 2 geniuses who never told me that a certified check was needed and now I am going into February which I was trying to avoid because your customer service has NO IDEA WHAT THEY ARE DOING. NOW I AM LOOKING AT MORE INTEREST ACCRUED which should not be charged to me because this situation should have been handled properly from the beginning. I have to wait 15 days to receive my money back and begin this process over again while another monthly payment & late fee will be charged, because per my records I should have no payment for February 2022. I will not accept this.

Also as of 2/28 your escrow dept will be sending my insurance company a payment. All this I was avoiding because and now your stupidly is costing me. I have read bad stories about your company and now I see why.

Your company is inapt and fraudulence. I have already contacted the attorney general's office of PA for I don't trust your company.

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Ms G Htf

Poor Customer Service

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I didn't ask to be a customer of this company. I originally was a customer of Wells Fargo who I was happy with but SLS came in and bought my loan out.

I actually always did things on line and never dealt with them until I wanted to set up Bi-weekly payment. They wouldn't allow me to set it up online and said I had to call in. When I called in they said they were recording the call. With all the fraud and identity theft these days I told them I didn't want my banking information recorded and they told me they would set me up with a call back.

I asked how long would it take and the first person told me 2 hours. I was upset because I only had 1 day off and I had to sit around waiting for them to call back. I asked to speak to someone else. The second person told me that it takes 24-48 hours for someone to call you back.

I explained to them that I can't answer personal calls at work and I needed some to call back that day because I didn't want to play phone tag where I keep missing their calls and have to keep calling back in and waiting an additional 24-48 hours for a new call back. SLS did not care about this ....they kept saying over and over its their policy if you want a non recorded call. So I couldn't take care of my business on my day off at my convenience because they wanted me to allow them to record all my banking information for someone to steal from me.

This is insane that a company will not accommodate their customers and even more insane that I never asked them to buy my loan out because I was perfectly happy with being a Wells Fargo customer. I will never ever use this company again or recommend them to even my enemies.

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Preferred solution: They won't do anything. They made it clear they care about their customers

MICHELLE D Zbl

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Verified Reviewer
| map-marker Spicewood, Texas

DOCUMENTATION IS NOT AVAILABLE TO PROVIDE FACTS OF THE ACCOUNT. AND SO MUCH MORE.

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Updated by user Apr 22, 2021

THIS COMPANY NEEDS TO BE STOPPED, THEY ARE INACCURATELYAND FRAUDGENTLY, AND PUTTING INDIVIDUALS IHOMES IN FORECLOSER WITH INACCURATE DOCUMENTATION AND INACCURATE BALANCES OWED IN THIER ACCOUNTS. SLS SENT ME A FORECLOSURE NOTICE 4/8/20212. THEY ALSO NOTOIFIED ME ON...

Original review Apr 21, 2021
If there is someone reading this, that is interested in representing myself, anyone dealing with foreclosure with out providing the facts and correct information on your account. please reach out to me to help put a stop to this company that are stealing from everyone going through this, even as the facts are in front of them, they still lie....mislead, dishonest #need#to #go #to School and relearn 1st grade math..........................
I am currently trying to get enough people together who have been wrongfully done by their mortgage company SLS Mortgage Specialized Loan Services.

As I read the comments it does not seem SLS has changed their behavior on how they do things. Still seeing higher balanced, fees, appraisal fee, and failing to disclose all facts about the account. Stealing, dishonest crooks. How does a company that treats the people that keep keep a job home and money in their pocket and keep their family fed.

SlsS DO IICHEATs and Steal from honest hard working innocent people. During these times of so many struggling loosing their lives, their jobs their home.. Here is a company worth millions of dollars but still are willing take. I have similar experiences that I see stated on this p[age.

I am going through some tough times, I would like to get anyone who has wrongfully been charged, inaccurate Loan balance, threatening with foreclosure, threating letters, reporting to credit agency. My privacy rights at my home with my children has been violated by sending a unknown person to appraise my house with out my knowledge. Then applied a fee to my account. Another incident calling SLS and asking why they applied a late payment they gave several different answer via phone but I have in documentation same fee same day from SLS explaining 2 different reasons of why that fee was applied.

I have one late fee of 25.00 but i have documentation of two incorrect reasons on why my account was charged that fee, The real story is they reversed my online payment back to my bank after I made a payment and then charged me with a late fee, when in fact the money was paid, SLS chose to reverse payment back to account. hmmm. They have failed to be able to prove and provide supporting documents that support their management of the account, and no supporting documents of money applied to account and where.Anyways I know I am not alone in this company and their practices management and ability to prove facts. There is so much more with detailed documentation on this account complaints with supporting correct documents summitted...

Lets take this mortgage company to the cleaners like they are doing their bread and butter. They forget we pay their bills, MAYBE WE SHOULD JUST ALL GET TOGETHER AND STOP THIS COMPANY FOR GOOD!!
HERE IS A PROBLEM THAT I AM EXPERIENCING RIGHT NOW AT THIS VERY MOMENT WITH SLS. CURIOUS TO SEE IF ANYONE CAN DO THE MATH AND PROVIDE ME WITH THE CORRECT FACTS AND AMOUNT OF THIS DETAILED INFORMATION THAT I AM SHARING WITH YOU. MY experience ALL DAY TODAY.
Went in to Forbearance 4/01/2020 today is 4/20/21.

Calculate12x1617.22 month=
DATES PAYMENTS
10/5/2020 $1617.22
10/26/2020 $1617.22
11/25/2020 $1600.00 WHAT A MISSERIABLE RIDE
11/26/2020 $100.00
12/11/2020 $1000.00
12/14/2020 $ 900.00
12/23/2020 $784.27
02/08/2021 $1615.00
03/03/2021 $ 1522.27
04/05/2021 $1614.98
04/12/2021 $ 538.38
4/12/2021 $ 1076.00
4/19/2021 $1617.22
4/20/2021 $3100.00
4/21/2021 $1250.00
CAN YOU SOLVE THIS 2ND GRADE MATH PROBLEM
EMAIL ME WITH YOUR ANSWERS. GODSGURLLY@***.COM
ONCE SOLVED YOU WILL UNDERSTAND THE EMBARESSMENT I FEEL TRYING TO
CONVINCE AND SEE THE FACTS OF THE NUMBERS WE BOTH HAVE IN FRONT OF US., AGGRED TO
THE NUMBERS AM OUNT BEING CORRECT. AND GUESS WHAT iI GET A 10,856.00 STATEMENT FOR 4/01/2021. THIS IS THE BALANCE BEING NEGLECTED TO BE CORRECTED TO THE CORRECT AMOUNT.

SLS HAS BEEN FIGHTING ME ALL DAY LONG ON THIS AND HAS FAILED TO BE ABLE TO SOLVE THIS VERY SIMP[LE MATH PROBLEM AND STILL THEY ARE TRYING TO FORECLOSE ON ME (NOTIFIED TODAY THAT THIS WAS THERE PLAN, SENDING ME DOCUMENTS TO DO SO , SO I AM WAITING, DOCUMENTING CALLING OFTEN TO SEE IF THAT ONE PERSON CAN SEE THE FACTS OF THIS BALANCE, I ACTUALLY TODAY TALKED TO A REP THAT I SET UP AND HAD HIM CALCULATE THE NUMBERS SHOW BELOW HE GAVE ME CORRECT TOTAL THEN I ASKED HIM TO CALCULATE 12X 1617.00, SO HE DID UNAWARE OF WHERE I WAS GOING WITH THIS. SO HE GAVE ME THE CORRECT CALCULATION TO THE PROBLEM, THEN HE WAS SURPRISED AND BACKPEDDLING WHEN I HAD HIM ADD THE NUMBERS AND GIVE ME A TOTOL AND BY GOSH, THIS REP WAS ABLE TO DO THIS MATH CORRECTLY UNTIL HE UNDERSTOOD EXACTLY WHAT IAND WHERE I WAS GOING WITH THIS CONFIRMATION OF CORRECT BALANCES THAT ARE ACTUAL CORRECT AMOUNT OWED. HE FELL FOR MY MANIPULATION OF OF HIS MIND TO GET HIM TO ADD NUMBERS AND GIVE ME THE TOTAL AND THE CORRECT BALANCES THAT SHOULD RIGHTFULLY BE APPLIED TO THIS ACCOUNT. I AM SO OVER THESE OVER PAID JACK *** AND THEIR UNKNOWLEDGEABLE STAFF.

I TRULY BELIEVE THAT SMS TRAINS AND THREATENS THESE REPS WITH THERIR JOBS IF THEY SEE THE FACTS AND TELL. THEY ARE TRAINED TO PLAY DUMB, AND TO NOT GIVE YOU ANY KIND OF CORRECT INFORMATION ON A ACCOUNT HOLDERS MORTGAGE. SLS I AM COMING FOR YOU....ANYONE EVERYONE THAT CAN EMAIL ME WITH THE CORRECT AMOUNT WILL WIN A 10.00 GIFT CARD UPON EMAILING WITH CORRECT # AND KEEPING OTHERS INFORMED AND ENCOURAGE WE CAN PULL TOGETHER AND MAKE A DIFFERENCE. DO NOT STOP CALLING THIS COMPANY UNTIL YOU RECEIVE HELP.

TRUST ME I CAN MAKE THEIR DAY A WHOLE LOT MORE MISERABLE THAN IT MAKES MINE. hahAHAHAHAHAHAHA
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Preferred solution: Full refund

User's recommendation: ALL I CAN SAY ENTER AT YOUR OWN RISK

2 comments
Azzie

Hello there, I myself have a similar situation going on with SLS. I did a modification in 2010; BOA accepted the modification and I went 15 years without an issue; then SLS comes from no where saying that I owe them $65k from an unpaid balance 15 YEARS AGO!

Never received a bill, a notice, a letter stating default, etc. Since BOA didn't record the modification, I may be on the hook for the balance. HOWEVER, the balance was $40k when I modified but due to years of unpaid late fees my new balance is $65k. I attempted to negotiate the repayment on original payment amounts from 2010 and SLS would not let me make a payment without a Re-fi fee of $11k!!!

$11k to make my account payable again! So, I am going to have to sell my home that I have had since 2006 and give this TERRIBLE company my hard earned equity unless I can work something else out with these lying theives.

MICHELLE D Zbl
reply icon Replying to comment of Azzie

I kept all documents and incorrect statements for proof. They are illegally doing fraudgelent things on peoples accounts.

This company needs to be stopped. I still to this day have no statements with accurate and correct balances. No one at SLS can show me how, and where my 23,000 was applied to my loan. I t5hink their might be someone embezzling money because there are no accurate documentation being sent to me.

Upon filing a complaint they stated they did not report me to the credit agency, then I proved they did, they were required to remove the inaccurate and false statements they provided. Save your documents, do not give up fighting this company.

There is CFPB, BBB, ATTOURNEY GENERAL OF YOUR CITY/STATE. WRITE OUT THESE COMPLAINTS, THE MORE THE FASTER WE CAN CLOSE THESE CROOKS DOWN FROM STEALING FROM THE PEOPLE THAT KEEPS THEIR FAMILIES FEED.

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Anonymous
map-marker Clearlake, California

Notice of no payment received

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apparently the payment must have gotten lost in the mail, the october payment was made in september, this is with out a doubt the worst loan company i have ever had the bad fortune to have to deal with, my refi loan from loan depot was sold to this outfit big mistake, they are so cheap they send you a sheet with all the years morgage payments with no envelopes, how cheap is that and good luck trying to talk to some one, stay away from this outfit period, i hope to due a refi with someone else soon
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User's recommendation: stay away from this company do not do any business with them

Judy B Grb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker North Sioux City, South Dakota

Owed $.03 and got charged $25.00 late fee

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We had home equity line through State Farm Ins. They sold off the loans to Specialized Loan Services We paid off home equity within a few months. Paid what was stated but there was an added $.03 along the way. We kept getting late dues. I called how to just get out of it. I then received letters stating my account was delinquent. I got a bill for $55.03. $25.00 late fee, 3 cents owed, and $30.00 recording fee. want $30.00. recording. StSfee. also also think
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User's recommendation: Stay away from this company.

Judy B Grb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Loan shark. We owed $.03 got charged $25.00 late fee

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We had a home equity line through State Farm. They sold loans to Specialized Loan Servicing. I paid off the home equity within a few months. I paid what was stated for final payment, but somewhere along they added an extra $.03. I kept getting letters about account being delinquent. I called customer service to see how to just close it. I got an amount due $25.00 late fee, 3 cents due and $30.00 recording fee $30.00 recording fee
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Loss:
$25
Cons:
  • Unreasonable practices

Preferred solution: Let the company propose a solution

User's recommendation: Stay away from Specialized Loan Servicing

Linda J Uhk

More receipts

I ran out of monthly payment stubs to send with my check I would like to get more. Please starting November 1 2021 send me more monthly payment slips
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Pros:
  • No problems previously

Preferred solution: More monthly payment slips

Resolved
Madeline O Lso
map-marker Littleton, Colorado

Resolved: They cost me money, lied on my credit report, and are impossible to deal with

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Updated by user Jul 03, 2021

Corrected my credit report..

Original review Jul 03, 2021
After I refinanced elsewhere, they incorrectly marked my credit report as a short sale. I tried to fix it on my own for almost a year, and they wanted me to prove it was paid in full. Their service agents do not note all calls and information in their call log. They do not respond to emails. Ultimately, I hired a credit expert, filed complaints with BBB and government agencies to resolve the problem. They also incorrectly coded my condo as a home and cost me almost $1,000 in incorrect insurance coverage that I cannot recoup. It also cost me money to hire someone to fix the problem.
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Loss:
$1
Pros:
  • Listed refinance as a short sale
Cons:
  • Inability or unwillingness to resolve this dispute
  • Refuse to address issues sent via their message service
  • Poor customer service

Preferred solution: Refund the money you cost me. They blamed the insurance, and the insurance blamed SLS.

User's recommendation: Find another company

Douglas D Mtz
map-marker Sedona, Arizona

Really terrible customer service

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Virtually impossible to contact customer service, they send out no reply emails with phone numbers that do not take calls.D
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User's recommendation: Don't use them

Anonymous
map-marker Belleville, New Jersey

Terrible

pay monthly, they say I didn't. this is every month since statefarm sold to them. I have to prove payment every month payment was made or I get 4 phone calls a week. thanks statefarm.taystays
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Preferred solution: Price reduction

User's recommendation: stay far far away from specialized loan, either incompetent or thieves

Anonymous
map-marker Tucson, Arizona

They claimed our bill pay payments were returned and threatened a balloon payment

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We have illness house since 2006, and suddenly in March of this year, they started returning our payments. Some payments were returned weeks later. They claim were not paying the bills so they have threatened us with a balloon payment and possibly losing our home. No one can give me an answer.
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User's recommendation: Please DO NOT USE THIS COMPANY

1 comment
Guest

Illness.. Completely irrelevant.

You agreed to make a monthly payment. Read your Note. The problem isn't them.. YOU stopped making those payments.

IF you lose your home, it's because you didn't pay... Blame yourself

Elaine W Chx
map-marker New York, New York

To get some information about refinance

I would like to know if I can get my mortgage refinance, I have a mortgage with specialize loan service
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Richard G Xwf
map-marker Plano, Texas

Extremely difficult process

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First: In order to reach an operator, you must go through a lengthy obstacle course of menus. Once through that process, the agent goes through the same number of questions to answer all over again. Secondly since there are no offices in my state, everything needs to be mailed out out out transfer like most other banking facilities
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Preferred solution: Let the company propose a solution

User's recommendation: Digital transfer like most other banking facilities

Anonymous
map-marker Lufkin, Texas

We were tryig to let you know that a clients insurance expired that was billed to your loan servicing.

it is impossible to talk with anyone ! to get it resolved. the clients policy cancels Sunday and we have provided you the billing information. several times. this one is on you! if they have a loss
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1 comment
Guest

You don't need to speak with them... Send them a copy of the new policy..

Certified mail. Then it's their problem.

Saralee J Bwf

Refinance Home

I have reached out to SLS to refinance my home as they are the current mortgage holder,, but as of today's date 06.15.21 I have not received any text messages or emails with regard to my request. Thank you Saralee D Jude
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Pros:
  • Polite customer service rep
  • No problems previously
Cons:
  • Never answer questions
  • Refuse to address issues sent via their message service

Preferred solution: Let the company propose a solution