Specialized Loan Servicing
Reviews and Complaints
Purchase of a short sale
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Highlands Ranch, ColoradoI am being charged a late feel even though my payment was on time. The error wa due to the bank's computer wanting to take the payment from the wrong account. I could not get the correction made in ti
It is now a "moot" point. I successfully refinanced my mortgage .
The closing was this week. I am not sure if the late fee was included in the payoff figure or not. At any rate I'm glad NOT to have to deal with this bank anymore. I did make another call to their customer service department before the closing.
I was told AGAIN that the rep could NOT make the decision and I would have to wait another 2 or more days to find out if the charge would be removed.
I WAS NOT notified and I did not call the bank again. The customer service rep was very sweet and tried to help but could not.
I have not paid the late fee as yet. I'm hoping the situation will be resolved and the $69 will be removed from my account.
- Polite in a strained sort of way
- Inability or unwillingness to resolve this petty dispute
- Inability or unwillingness to resolve this dispute
Preferred solution: Let the company propose a solution
User's recommendation: Beware of making payments through their computer line. There is no way to go back and correct errors.
Unhappy with customer service contact
Preferred solution: Training for representive regarding their approach when dealing with customer currently facing crisis due to the current pandemic.
User's recommendation: More sensitive approach.
I AM TIRED OF NOT GETTING THE HELP I NEED FROM SLS
User's recommendation: IF YOU SEE ANYTHING THAT SAYS, SLS, SERVICING LOAN SPECIALIST, RUN THE OTHER WAY AND YOU WILL BE SAFE FROM A HEART ATTACK
Harassment
Preferred solution: Apology
To stop others from using this company
User's recommendation: Stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInflated payments
And it is not resolved. I sent them a proposal in February which they claim they never received.
Preferred solution: Take whatever SLS thinks I owe and spread it over a 3 year monthly payment
Loan payment
- Dishonest and unethical
- Liers
Preferred solution: Resolve my term
Insurance claim check!
HORRIBLE COMPANY!
Preferred solution: Let the company propose a solution
User's recommendation: GET AWAY FROM THEM AS SOON AS POSSIBLE!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCOVID-19
Preferred solution: REAL RELIEF for COVID - 19
User's recommendation: Re-finance with another lender
Morg payments
- Poor service
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | San Marcos, CaliforniaAVOID
Preferred solution: Fix credit bureau reporting.
I'm waiting for over 3 weeks for an email with the amount to pay
What a joke of a business
User's recommendation: Don’t do any business with them
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
So, you expect a business to check on you, see how your family is doing, and do a mini counseling session? C'mon.
No one has time to do that. That's not their job, they are not your friend. You owe money, it is their job to communicate this fact to you while gathering facts to note your account. Those notes will not include how you're feeling today.
Get a friend or a dog if you need someone to talk to.
I sure wouldn't want to be waiting on hold while you get your counseling session. You have a way to peck out this stupid rant, use it to find people who will talk to you about your day.