dblackwell B

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Verified Reviewer
| map-marker Greensboro, North Carolina

Asked for a refund and double billed

I wasn't told that at each place I was going to have sat in on a sales presentation. Before I got off the phone with Harmony Howell & Steven Belcher I canceled the purchase. I called my 24 hour bank service and was told I was double billed for the purchase not refunded the money. This happened Wdnesday 4/18 at 5:36 P.M. The transaction still shows up on my account transactions I very upset that this matter hasn't been resolved. I expect to have money recredited to my account as soon as possible. The salesman kept trying to persuade me to keep the package after I told him I didn't want the deal. This is when the double billing happened. My husband just died and I can't afford to lose $596.00 to any company. Plese rectify this error. Thank you. Dixie Blackwell (mblackwell@***.rr.com)
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Loss:
$596
Anonymous
map-marker Phoenix, Arizona

Special T Travel is awful!!!!

I finally gave in to the pressure of the salesman and bought a package with the knowledge that it could be returned within 30 days. We decided we couldn't use it, so I called to cancel and was told that I had to mail the entire package back. Thank God I sent it back certified mail because I called to check my refund status 2 weeks later and was told they never received it. They stated that I could fax the certified mail receipt showing they received it and I would get my refund. I am still waiting, am very angry and do NOT recommend you get involved with this company at all!!!
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4 comments
Guest

I had the honor of receiving a call from SPECIAL T TRAVEL. This was an experience that I wouldn't wish on anyone.

Ellen was nice but she had to transfer me to Vince.

When I refused to give him my credit card number, he called me a ***. Can't the attourney general in Florida put a stop to this telephone harressment?

Guest

This company is ridiculous! Ridiculous...

I was *** to fall for the sales pitch as I did. Lesson learned the hard way.

Where is my refund????? I followed precisely their guidelines for cancelling yet they want to withhold my money.

Guest

With the reassurance a refund could be issued if I returned the packages I purchased within 30 days of receiving them. I decided the trip was not convenient in my time frame and decided to cancel.

I sent the package back with my intent to cancel just as instructed. Now I keep calling and calling and calling and they keep informing me that "they have no idea why my refund was not submitted yet, but they will take it down to the book keeper right now! and I should have my refund within the next three business days"...

two months later I am going to call for what must be the fifth time... This time I will not be so nice.

Guest

I spoke to someone name Vince ...He sounded like he was from New York..He has a great sales pitch and sounded very convincing...But I had recieved numerous calls ...I refused to give my credit card over the phone..I still don't know about them.But he did sound very convincing .299.00 for 5 desinations.

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darrellothompson T
map-marker Orem, Utah

Phone call

First I talked with a David who wanted to give me a travel package worth $2,600 for $296. I said to send me the package COD and I will send them a money order after I review it. He pressured a great deal for a credit card purchase and I continued to refuse. He then turned me over to his manager, Carl, who said it would be sent to me by computer would I please turn it on now. I did that and Carl couldn't get it to me be cause of some computer problems they were having. " They would get back to me in five minutes." An hour later no response. In the mean time I have read some reviews relative to Special-T-Travel. These reviews made me feel it is a rip off for sure. We own two Time Shares and now think there's a connection.
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seniorrobbie R
map-marker Newark, New Jersey

Speciality Travel

The company called to say that I had a vacation that I had not used from last year, They explained that it would cost me $298.00. I told them I did not think that I could go. Then the manager by the name of "Adam" came on and said we could change the trip and it would cost $198.00. I told Adam " I did not have the money right now and also I had to find a person to go with me. We agreed to wait a week and I said No. They took my money and my account has bounced checks .PLUS I HAVE TO PAY $70.00 for OVER CHARGE!! I have NOT been able to get my money back as of yet!
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1 comment
Guest

This is exactly the same situation I had with the exception that I didn't fall for it. I let this "new" person, Annette, tell me everything about the trip.

Sounded like another call I had with same details about 2 months ago. This time my trip had expired only last week. Some of the facts they stated were true, such as having a timeshare at a certain resort. Annette suggested I get a pencil to write down everything, and even voluntarily spelled some of the resort names.

When Annette told me she was going to check on a special activation fee instead of the $298, Adam came on. Without my husband I do not agree to payments over the phone, and he wasn't here at the time. Adam kept talking to me about how I was going to lose money by not paying the activation fee. He eventually hung up on me.

Three minutes later, Annette called me back and tried to talk with me about when my husband would get home.

I told her she might want to go online and see the reports of scams. She might want to get another job with a reputable company.

Jasmynn Gin
map-marker Wallingford, Connecticut

Misrepresentation of what you get for your $

Special T Travel Services calls to tell you of their great special for timeshare owners 4/3 Orlando and 3/2 in Daytona which includes a 5 hour dinner cruise PLUS 3 FREE bonus vacations to 21 locations Sure, you get the Orlando/Daytona trip for your $ but there are only 2 bonus trips to specific locations and NO other destinations. Salesman would not even talk to me about his false advertising, said he was DONE WITH ME!!! Wanna bet! TOTAL SCAM Will be interesting to see if they make good on the return policy. Doubtful. STAY AWAY FROM THEM
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Anonymous
map-marker San Diego, California

BEWARE-SPECIAL-T-TRAVEL

Special-T-Travel is now making calls under the name of Five Star Resort/Special-T-Travel. Google this company and you will find numerous warnings from the BBB about this scam. Report any and all abuses to the Florida Dept. of Agriculture and Tourism. I have reported Special-T-Travel in the past and was assured by Angie (Special-T) and the FL. Dept. of Agriculture and Tourism all calls would ceased. I have this in writing from both companies. The calls started again today. After doing my due diligence I determined this company is a scam. Check it outself. I only want to warn people about being exploite and cheated out of their hard earned money.
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Anonymous
map-marker Dallas, Texas

Used my phone number to scam people

I had 18 voice mails today from all over the country...one kind lady suggested that someone was using my home number to scam. She followed thru and it was Special T Travel in Florida. How could they use my number in Texas to do that? Would someone please put them out of business??!! I reported this to the phone company, but who knows how that will go...other than i will have to be at home one whole day waiting for them "to come sometime between the hours of 8 and 5".... Avoid this scam company and tell everyone you know!
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1 comment
Guest

You know, I live in Louisville KY. They called me through a number in Oldham County KY that I pulled up on reverse white pages. Why would a legit company do this???

Anonymous
map-marker Washington, District Of Columbia

Special T Travel

I see that these scam artists are also doing business as Timeshares Only. They have the excat same address as Special T Travel and are trying to get people to sell their time shares. They probably got my name since I own a points based timeshare. I'M NOT selling it though! They are lying on the vacation package probably to get people to try and buy one of their re sale timeshares. That sucker people at both ends most likely. Their vacation packages are not what they tell you when selling it to you on the phone. Don't get taken!
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Bridney Zlo
map-marker Manhattan, New York

Special T Travel - 954-999-****- Unprofessional

I received a call from a lady with this company a few minutes ago. She told me about a great vacation package including 4 destinations, for up to 4 people for just $300. I wanted to talk with my wife about it and asked for a call back after i was off of work. She said she would try and kept me on the phone trying to get me to just committ at the time (even after explaining i was at work). She said she would try to call later or even Saturday but then asked me to hold on. Then a guy got on the phone, he asked what was holding me back, i told him i wanted a call back , he said they cant do call backs, its a special promotion and I had to decide then. At this point i asked him to have a nice day and ended the call. Extremely unprofessional way of doing business and a very rude way to treat a person.
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Anonymous
map-marker Greenville, South Carolina

Special-T-Travel

I sent Special-T- Travel a cancellation notice to return our $259.00 on Feb 12, sent the package back just like they ask. They still haven't taken it off our credit card. They said they would as soon as they received our package back. It wasn't what they said it would be. Nothing but a scam. We just want our money refunded to us. We do not like to be ripped off. I put in in 59 words what they did, can't understand whey they want any more information. This is a scam. Thank you . Goodbye.
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2 comments
Guest

Contact the BBB. I did.

If enough people do it maybe we can get a resolution.

I plan on also filing a complaint with my state attorney general and with the FTC. (They violated the DO NOT CALL LIST by calling me) Wish me luck

Guest

We have been scammed before. I refuse to be scammed again!

Is there ANYTHING that we who have been scammed can do about this problem?

Why are these people able to do this over and over again without any consequences? If anyone knows of a solution for this "problem," I would very much appreciate hearing from you!

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Anonymous
map-marker Orlando, Florida

Me and my Family baught the Vacation Package

I got a phone call 2 weeks after i had recieved a phone call that my Grand father died. They told me i was receiving an 1100.00 Credit based on a 10/9 vacation i didnt have the money ( $298.00 ) available so i payed $129 for the whole vacation i took my mother and my two kids and we had a great time. They didnt pay me to write this. I just dont agree with everyone who is writing complaints because i had a great time. We didnt get to stay in like 5 star host resorts but we did get to stay in some pretty nice hotels. Thought i should write something to show the company support because we had a great time. Thank you Special T Travel
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6 comments
Guest

Always check with the BBB before doing business with any company. The rating for Special-T-Travel is a big F.

You will probably end up going to small claims court for your money.

Contact the Florida Attorney General's Office and file a complaint. It seems as if Florida allows this type of scam to go on as this company should have been shut down years ago.

Guest

On 4-17-2012I too was scammed into the package. I have been trying to cancel ever since.

I followed their cancellation policy and nothing. I phoned and was always transferred. 4-23 I was promised a full refund in 10-14 days. I called 5-8 to check and was told there was no record of me canceling.

Then told I had to wait another 30 days for refund because I bought it through a 3rd Party and had I bought it from them I would;ve had a refund in 7 days.

WHo is them- I bought thru Special T and am calling Special T- who was I transfered too then and why is a different company in charge of my refund? I filed a complaint with the BBB we'll see what happens

Guest

Well, I bought the package. Then I cancelled it two hours later and was told I had to wait until the next day to do so.

I called the next day to cancel. Two days later, the charge showed up on my credit card anyway. It has now been 3 weeks and I am still unable to get them to credit my card. This is horrible business practices.

I am not disputing whether it would be a good vacation. I'm complaining about their refund policy.

Guest

Elizabeth...I am bewildered as to why you would even go to a site entitled "Pissed Consumer" if you were not solicited to write a positive review or not affilitated with this scam of a company. I do not need to sit through a sales presentation when I was hounded with hundreds of unwanted calls from these fools.

The language used was foul and insulting. I asked them to stop but had to file a complaint with the Florida Dept. of Agriculture & Tourism to get their attention. Your review is the only positive one out of how many?

I am not buying your explanation. But I do have some swamp land in Florida to sell if you are interested>

Guest

Im guessing you didnt get the part when i said THEY ARE NOT PAYING ME TO SAY THIS so there for i do not work there. I do not have an account on here so there for i couldnt write my name.

Have you baught the package? Have you done the tours?

Guest

Review #306808...If you think we buy this unpaid endorsement of Special-T Travel you are sadly mistaken. If you were so taken with the great service bestowed upon you why did you post your comments under anonymous.

Any other individual would be proud to endorse their product with their correct name. Either you work for this company or....?

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Maribeth Nai
map-marker Old Town, Maine

Claims they are not responsible for whose calling

954-999-**** called and I only answered due to the fact I have a new business and have met a lot of people in the last month. Upon answering my phone this guy asks to speak to my husband and I said," no." and I hung up. I am a telemarketers worst nightmare! I will put my 21 month old grandson on the phone with them and let him talk away. I will start talking jibberish or I will blantantly, before they even get to say anything say, " remove my Number from ALL your calling lists and never call me again." then I hang up. The ones that don't say anything when you answer, they can actually hear what your saying! Anyway, I looked this number up and found another number to call, and I did. Her name was Angie and I spoke to her about the call and she claims she has no idea who is controlling this number and posing as her company. I said," if you dont, then why are you taking my number if your not the one calling me and what's the point of signing the do not call list if you guys are still calling? She was very kind and understanding but it doesn't solve the 7 calls I get a day from unknown names!!!!!
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1 comment
Guest

Do not believe anything Angie has to say. I went through the same scenario with her.

She said she would get back to me within 48 hrs...never did. Contact the Florida Dept. of Agriculture and Tourism. I did this through an email to them and receive the desired results.

Special-T-Travel is nothing but a SCAM. Face them down and you will win!!!

Anonymous
map-marker Duluth, Minnesota

Took my money

Wanted to cancel they told me to wait till I received my vacation package # VM1101****. They informed me that the package had been returned to them by return mail twice. This was stated by Allan Kovalsky account manager 754200**** with special T Travel. This occurred back in August. The package was ordered for x mas. As of 2/14/12 I still have not received the package nor my refund. And the phone number is no longer a working number. What is a person next step to try a receive a refund from this scam company? Please help, this needs to stop. I'm tired as a senior to continually be taken advantage o. Nancy from Minnesota
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Anonymous
map-marker Tell City, Indiana

Charged extra for changes and peak season

Special T travel phoned our home and my husband purchased a vacation package of which he was told that it was not timeshare presentation. guess what it was. we scheduled a vacation. ha ha. we had to change the date of arrival by one day and was charged. we were told that if we did not want the free park tickets that we would not have to do the timeshare tour. well when i spoke to another *** on the phone the story changed to yes we did have to do the tour.we were also charged for peak season. when we arrived the hotel was remodeling. new carpet oder and paint. i was miserable. we went down to breakfast my husband had a a bug in his orange juice. the timeshare people informed us that this was not peak season and that they were not happy with special t travel. all said and done we got screwed. we were lied to. no other way of putting it.
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1 comment
Guest

I just looked into the cruise Special T Travel now offers in place of the no longer in business Discovery Cruise Lines. They now use Celebration Cruise Lines. I got a 4 night cruise from Royal Caribbean for less money and the glass bottom boat tour is less on Royal Caribbean than on Celebration.

Effie J
map-marker Jackson, Mississippi

Special T Travel

This company contacted me several times offering a vacation package. I agreed to pay $100 and the remainer of the $298 the following month. When I recieved my bank statement, Special T Travel had deducted the entire amount out of my account. They said that the phone call was being recorded as they made the offer. The following day, after I agree to the package, I decided not to take it. I called the agency and talked with a representative, gave her my name and the number to my packet. She stated that the travel packet was wiped out of the system and I would not be charged. After a couple of days, my bank statement came & the entire amount was deducted. I WANT MY MONEY BACK!!!!!. How can I get in touch with them!!!
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