This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Beware! Do not purchase from SPACEMAN USA!

1.0
It is so unfortunate that many people are falling for the scam of purchasing machines from Spaceman USA and being stuck with a dud. They do not honor their warranty, as they easily say the customer voided the warranty by not maintaining the machine properly. We have been having issues with out machine a few days after the first use. We have paid the premium to be trained on how to use the machine so we would be insured we are using it properly. After multiple calls with their tech support over the first few weeks of service, they had a tech come down to service the machine. During that service call, it was determined that the machine needed to be charged with Freon as it was low. The tech did not check for any potential leaks. 3 weeks later the machine again was not working - and it was determined that it had a failed compressor. Spaceman USA denied the repair - as they voided the warranty claiming that the failure of the machine was due to our neglect. We called down our own tech who has diagnosed the machine and found that there was a leak which was the cause of the failing compressor. This leak is not simply repairable as it is within the machine where the repair would be too costly. Do yourself a favor and do not get fooled by Spaceman USA's cheaper pricing, and comprehensive warranty. Spend a little more money and buy a quality machine from the big players and save yourself the headache of dealing with this.
View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#1712552 Review #1712552 is a subjective opinion of poster.
Reason of review
Warranty issue
Loss
$12000
Preferred solution
Full refund

Companies Similar to Spaceman USA

Kenmore reviews and complaints

Kenmore

1.6
403 Reviews

“We bought a Kenmore refrigerator model # 75032 (SN MR21ZE2018****) in February 2022 from Costco and...“
Jura reviews and complaints

Jura

2.8
8 Reviews

“I emailed to info@***.jura.com per instructions. I have email tracker software and they open and read my...“
Janome reviews and complaints

Janome

2.0
39 Reviews

“Twice I have sent my machine to Janome and comes back worse than I sent it . This time all my embroidery...“
Roper Home Appliances reviews and complaints

Roper Home Appliances

2.0
15 Reviews

“My washer stop working, I don't know what is the problem please I need someone to check my washer as...“
See more Appliances and Electronics Businesses ›

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article