Spacelet Net

£99 it cost me and my wife, for what? Sending us to a property we didn't ask to see?

And not only did they do this 3 times, each time the properties were more than what we could afford! Each time they simply ignored our instructions, even when we said only send us to see the properties we request.

And each time they offered no apology and laughed in our face when we requested a refund. DO NOT USE THIS 3rd PARTY COMPANY!!!

I signed up with Spacelet roughly 3 weeks before I had to move, hoping to find a nice affordable studio, which what the company claims to be able to help people find. They have ads posted on several website apart from their own (i.e.

Gumtree, Romeo etc.) with pictures of fairly decent looking studios and semi studios.

Upfront they ask you to pay GBP80 for their services for 3 months - setting you up with landlords that offer mainly studios. I am not sure how many people actually have as much as 3 months before they have to find a new place to let but in any case...

Quite quickly I started getting a bad feeling about the services and competency of this agency; they claimed they had a pc bug in their office one day where they didn't acknowledge my email to them about a day I was free for viewings and did not even try to reach out to their customers regarding this issue afterwards to apologize.

At this point i had only been signed up with them for a week and I had already had a really bad experience where they send me to a landlord who's a no-show and unresponsive when I sent him text messages and phone calls when I was trying to locate the property in question. I ended up wasting my evening on getting lost in the dark in Hammersmith. I explained to the agent in question that I was communicating with about this and this was never addressed or apologized for.

Furthermore I kept asking about a certain semi studio that I had seen posted on a couple of the websites and they never responded to me whether this property was taken or not.

I gave them one more chance even though at this point I was trying to get them to refund me my money because I was dissatisfied and had only been using their 'services' for about a week at this point (a fair request seeing as it was only a fraction of the service period of 3 months).

They refused of course, referring to their non-fundable policy - however, any business can make a separate assessment of each case and decide if they do have some fault in the customer's satisfaction and can refund if the case is proven.

The final straw which made me give up was when they sent me out on a Sunday to the most horrible, filthy and inadequate studio I have ever seen, and for which the landlord was cheeky enough to want to charge GBP 800 per month.

The toilet and shower were basically one since the space was so small and the bed was old and dirty and the 'kitchen' area was a microwave with two hobs on top. Now this may sadly be a last option place for some people but the place was hardly with more than GBP 500 if that. Unfortunately I didn't take any photos; I think I was in such disbelief and so angry at Spacelet for having sent me to such a dilapidated place and wasting my time - yet again.

I sent them a final email and to this day they have not replied.

No apologies, no acknowledgement at my dismay - nothing! This is hugely unprofessional and they should be allowed to prey on unsuspecting customers which fake or old photos, trying to lure in more business.

They claimed that they are a small company which compromises they service level, but this is utter nonsense; I know many small companies who truly care about their clients, and it is for this reason entirely that they should have better customer care and refund policies; exactly so that their clients come away happy - with or without finding a new home.

A friend of mine did warn me about this company but I still gave them a chance and now I am regretting it so please take my advice and avoid using Spacelet!

Thanks.

Regards

Joseline