Space Needle

Purchased Seattle CityPass. Made reservations for a Space Needle visit for this Saturday, February 24th through SCP and no email confirmation has been received 36 hours later. This isn't good customer service.

when we bought tickets for the Space Needle at the customer service yesterday Maybe we lost my husband card there.We will appreciate for your help.

I have been trying to buy one ticket for Sep 5 at 7pm (Adult) but I couldn not

Please let me know if there is other way to get the ticket.

Thank you!!

I went to space needle on December 3,2022 around 2:30pm. I had a very unpleasant experience!

I travel with a service animal and when going in to scan my ticket I was moved aside for security to come and approve my service animal. When security arrived he automatically said my pet wasnt allowed to go in, I offered to show him the ID of the US service registration & said anyone can buy those online I told him by scanning the card all her training courses would show & continued telling me they dont allow untrained dogs, and offered me a refund and to come back without the dog. He asked me what my service dog assist me with & told him my anxiety that could lead to panic attacks and replied with everyone has anxiety, I have anxiety right now it was at that point I felt completely disrespected, it shouldve never gone that far! I showed him the receipts to her training courses and thats when he asked if I carried *** bags for her and said yes.

He said Ill let you go in but if the dog pees,poops, or barks youll be kicked out and right as were getting ready to scan our tickets, we seen a person go i with their Service dog with no questions, no problem which is ridiculous!

Once we entered workers were constantly keeping eye on us and when switched to the next museum it was the same thing. Id like a refund and a call back from a manager or with higher authority

Visit to the Space Needle in Seattle was great. Their promise of a free photo was a rip off.

First , the kiosks you were to use to get your free photo didn't work. They said you could get it on line. Going on line and trying to download was a waste of time and didn't work. You could e-mail it to yourself.

That didn't work They then suggest if you can't obtain your photo, to e-mail them and they would e-mail you your photo.

I e-mailed them twice and never received the free photo. A total rip off which spoiled a nice visit.

The Space Needle is a big attraction for tourists, but it really is not all it is hyped up to be. The view is great, but that is the only good thing I have to say.

Our family had dinner in the SkyCity restaurant, and the food was mediocre as well as the service. They charge an extra $16 per person if you do not meet the order minimum. There is a PER PERSON order minimum of $35. Our total bill was a little less than $300 for five people (four adults and one child), so we would have expected better than what we received.

The waiter seemed to be trying to recall from memory the specials for the evening, but he kept making mistakes and correcting himself. It is possible that he was new, but a well-established waiter would not stumble in such a way. This kind of problem is not a very big deal because the waiter was polite and proper otherwise. However, this experience seemed to represent the overall quality of service for SkyCity.

The croutons in the salad were stale. I ordered steak and lobster, which cost about $80. I understand this is a “thrift store” price for steak and lobster, but I did not think the food would be of such poor quality. The lobster was stringy and rubbery. The broccoli was wilted. The steak was overcooked and dry. The waiter admitted that the steak was not cooked the way I ordered it. I was able to sample the salmon, which was actually quite good, but that is the only part of the meal I enjoyed.

The valet service was awful. The person who originally took our car failed to give us a ticket for proper retrieval of our car. We explained this to the person who was supposed to get the car, but he was argumentative and domineering stating that they NEVER forget to give the customer a ticket. His name was James, and he was horribly rude. He inappropriately tried to overcharge us for the valet service, and this was after we explained we just finished dinner in their restaurant ($8 for valet service if you dine at SkyCity, otherwise the cost is $12). He demanded to see our receipt, which we showed to him. Other staff promised us that the valet service charge would be posted to our dinner bill, but they failed to add this to our bill, so this additional error caused us to have to deal with boorish valet staff.

I tried to complain about James to a manager named Jackson A. Beard (according to his business card), and his first response to me was a very smug, "I need to collect the money for the valet service." I was disgusted by the arrogance and blatant neglect of my complaint.

I called and left messages for other managers to file formal complaints, and I am waiting for return calls.

The staff named above must have forgotten that they were publicly representing the Space Needle, and they put their own overblown egos before the reputation of services surrounding the Space Needle. Service personnel should never be allowed to enforce a misplaced sense of authority over customers. I would be horribly embarrassed if I were a supervisor of the staff mentioned above.

I cannot recommend the Space Needle valet service. The arrogance and unapologetic attitudes of the staff most definitely do not represent the quality that is expected with such services. Valet personnel should NEVER argue with customers.

I cannot recommend the SkyCity restaurant for dining due to the low quality of food. Tourists would be better off going elsewhere for dining purposes if a higher level of quality is expected.

A fantastic place to get a good steak is the Metropolitan Grill in Seattle, and the expense is well worth it. The staff is much better with customers there, and the food is very good. If you enjoy garlic, then I have to recommend Mediterranean Kitchen in Bellevue.