map-marker Atlanta, Georgia

Massage business with poor customer service gives prepaid certificate holders runaround

If I could give this 'business' zero stars I would. I have a prepaid certificate for a 90 minute massage. After two weeks of calling and leaving messages, I finally got the company I purchased the certificate from involved and then magically we finally got a callback. My appointment was with Mia at the phone number for Spa Revolution

1498 Prince Ave. , Athens, Georgia 30601


After scheduling the massage, two months went by (she had 'special' appointment dates and times for these types of prepaid certificates - and was booked out in advance.). I received a reminder email yesterday May 13th from her scheduling website stating my appointment was still on as scheduled.

I traveled over 40 minutes to her location, (each way) and was met with a closed and locked business. When I called the provider's phone number, her message directs you to 'send a text.' I did so, and was told that my appointment had been RESCHEDULED and that she had sent a text message notifying me of this fact. I did not receive any message, and NEVER got a phone call as a follow up since there was obviously no response to her alleged text message. When I inquired as to WHEN this alleged text was sent and why her reminder scheduling system confirmed my appointment yesterday, I got zero response.

My dealings with this company have been frustrating, to say the very least. They apparently like to do business via cell phone messages and text messages, obviously. Not to mention the fact that I didn't tell her to communicate with me via text to the number she allegedly texted to.

When I checked my email when I got home, I found a NEW email from 8:57am on the DAY OF THE APPOINTMENT which was scheduled for 10am that day saying that my appointment had already been rescheduled to a day between 1-2 weeks away (depending if I go by what she told me when she didn't show up via text, or the actual message from her 'scheduling' website. Even the appointment date is unclear as I received two different dates. To run a business like this is completely ludicrous and laughable. In my opinion, she probably oversold the certificates and is now delaying and rescheduling them all in an attempt to wear out the person who NEEDED THE MASSAGE IN THE FIRST PLACE!

As I never actually got my massage, I cannot comment on the skill or environment of the spa, but I can tell you that this 'business' is run out of a converted townhome of which there is a paper sign on the door with the company name. Looking straight in, all I could see is drab dark stairs leading up to another floor. Not exactly "Spa" decor.

Please heed this warning: CAVEAT EMPTOR!! I will be seeking recourse from the business selling the certificates (Groupon) as I am over and done with this joke of a 'business.' Have fun if you do try to do business with them. You may have better luck if you schedule an appointment BUT DON'T PAY THEM UNTIL YOU RECEIVE THE SERVICES. This gives them a little incentive to DO THE JOB.

I would be curious to find out if other 'prepaid certificate' holders experienced this same problem.

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