Manufacturer: Spa Mate Category: Covers Clear all filters (2 of 2 reviews match)
Bought cover on 9/12/13. Spoke with Mike on 2/25/14 because of a problem, and he was incredibly rude. Mike said that maybe my grandkids had opened and closed the cover roughly and caused damage (I don't have grandkids or any kids who open the spa). The cover had stitching that was defective that was impossible to detect at the time of delivery. The cover has been waterlogged since 2014 and every time I open the HEAVY waterlogged cover I am...
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I didn't like
  • Poor customer service
  • Defective product

I was worried about ordering from this company after I read some of the reviews, but after talking with their customer service, I decided that they were the most helpful out of all the spa cover companies that I found online (who actually picked up the phone). The cover arrived within the promised time, and to my surprise, was actually better than the cover than came with my Hot Spring Prodigy spa when I purchased it new. I also order a Cover Butler which works like a charm. I highly recommend Spa Mate to anyone in need of a hot tub...
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