The manager yelled at me tried not to refund me and told me I was banned from their spa

The manager yelled at me tried not to refund me and told me I was banned from their spa. My husband bought me $150 gift certificate to Spa Divine In Port Moody BC I contacted them ask them if they could shape and tint my eyebrows and if I could have waxing and was told they did not have anyone that did that. So I tried to work with them and booked a pedicure I told them I would like shellac I was told they couldnt do it and I could come back another day. Not only could they not accommodate my needs by not being able to do my eyebrows or do the waxing now they were unable to do my pedicure . style="f then was told I could come back another day which meant another expense at their spa and an hours worth of my time wasted. And my needs still werent accommodated. This was the third thank that my needs werent accommodated When asked . style="f style="fI just decided it wasnt worth it and told them just to cancel my appointment and I would like my money back. The Owner /Manager started yelling at me and told me that they do not give money back and that I was banned from their spa . I told them I would be contacting the Better Business Bureau and she said this was done through a third-party Im assuming it was a Groupon my husband bought and that the money would be back in 3 to 5 days we will see. I felt very bad for the person that was going to do my pedicure her time was wasted and she had a space in her day now because I cancelled it was her fault It was the owners . if they wouldve offered me something different I wouldve tried to work with them but yelling and screaming at me and telling me I was banned for services they could not provide to me why would I want to go there or anyone else for that matter. Id like to let everybody know so no one else has this experience . In this industry that is not professional etiquette and due covid I wouldve liked to of supported this local business but the manager owner made that extremely impossible.

User's recommendation: Never go to spa Divine in Port Moody.

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