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I wish I had looked for this site before I bought my cover from SpaDepot. Despite my history of business with them and my purchase of their top of the line cover, I recently discovered how poor the manufacturer of these covers is. My cover started to retain rain water...
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2.5
I didn't like
  • Customer service and warranty follow through
#961178
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I ordered from spa depot for years. I recently went to re order filters for my hot tub but my account was removed due to an upgrade on there website. The customer service guided me to the correct filters. When i received them the threads to screw filters in were a...
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2.0
I liked
  • Product
  • Years of products
I didn't like
  • There return policy even on ther own mistake
  • Customer service
#952010
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Spa depot failed to honor warranty on a $339.51spa heater assembly PURCHASE. Also failed to provide credit on the returned product. Spa depot offer to repair faulty product at my cost. I kept email contact with customer service but they closed email contact account....
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1.2
I didn't like
  • Customer service
#809780
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Positive Experience Review

#633820
5.0
I just got a new spa motor I got it in 4 days 230v .This motor is perfect and pump.I order before always right part fast delivery.I also needa new cover will order soon.
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Spa Cover Review

#514897
In early May 26 I placed an order for a spa cover. After many weeks of broken promises and bad business - july 14th I get an email that it will be delivered in 5-7 days. It is now the 26th of July and still no cover.
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We've had our Belize e500L spa for 9 months now. Replaced a Clearwater spa we had for 25 years. I would NOT recommend the Belize. It is necessary to clean the filter every few days and change the water every 2 weeks. The controls are not intuitive to use and took a...
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I noticed that Spa Depot has a product "SPA CHOICE" that they are selling for spas with bromine generators. "SPA CHOICE" may have a registration as an algacide but it does NOT have a registration for spas equiped with bromine generators. The only product that I know of...
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#763754
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Always always use Amazon. They are so good about returns and make everything so easy. These people appear fine IF you don't have an issue. We had an issue with a product, went through all the correct procedures to request a RMA. After spending quite a lot to return...
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1.0
I didn't like
  • Customer service
  • Entire company
#723868
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Have not been able to stop a slow leak in the tub since i got it. They also lied about a drain valve. I have to drain it with a hose. When you try to review any tub on their site, it never shows up. Only good reviews are posted.Every review is a 4 and a half or 5 star...
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Bought a Belize Oval II from them and it took over a year and a half before they actually sent someone to come look at my leaky tub. I emailed with several reps from the company for months, and they all had me doing the same thing... keep a diary, measure the water...
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Anonymous

Anonymous I noticed that every single of their tubs had the highest star rating possible. Figured they censored out the bad ones.

1.0
I didn't like
  • Entire company
#653917
Reply to reviews
I bought a spa depot hot tub in Feb 2015. It had a major leak. Ultimately it was replaced although I wasn't fully reimbursed for my out of pocket costs. Spa depot's service was ok, however. The real annoyance, however, is that I've now written 3 reviews on...
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Dont ever order anything from this company. Their customer service is horrid. I tried to call customer service left my name and number because I had a complaint and no one ever returned my call and the call center hung up on me. There is plenty of other companies so...
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1.0
I didn't like
  • Entire company
#642039
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