
Spa Crafters
Spa Crafters Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Spa Crafters has 1.0 star rating based on 2 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Buyer beware do your research! Read the reviews in comparison !".
Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Spa Crafters has 1.0 star rating based on 2 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Buyer beware do your research! Read the reviews in comparison !".
Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Fred owner very unprofessional and accuses people of lying to save his own self
Service maintenance person came to fix the same leak as before from a few months ago. Was told service was free, then he was told by the company Spa Crafters he would have to actually charge me first starting at $98 then up to $150.
I called owner who was very unprofessional yelling at me saying I'm using wrong chemicals Not true! Would not stop yelling calling me a liar! Told him how rude he was. Wanted to provide proof again to him wasnt believing, or caring.
Paid only the $98.
Fred should sell his company no Couth at all dealing with people. Buyer beware!
- Unprofessional
Preferred solution: Full refund
User's recommendation: Buyer beware do your research! Read the reviews in comparison !
Bad, very bad!
They tried to hook me to buy a new jacuzzy when i only need a raparation! They puted a lot of obstacles to do the repair when i told them i will not biy the new one! They tryied to keep my parts, even when i ordered!
Soft Tub Review
Ingenuity meet integrity at Spa Crafters. The owner takes pride in his business.
And he's been helping me over 20 years. If you have the pleasure of walking through his doors, your awes and imagination will be the only limits.His wall of fame speaks for itself, you don't get that many plaques for being excellent occasionally.
Since 1979 for a great reason. See for yourself and be inspired.
Spa Crafters - Hot Tub Review from Houston, Texas
I am a very dissatisfied customer of spacrafters.I tried and tried to get the owner Fred bonilla to rectify my situation but was only met with anger from him.this company is very unprofessional. The workers are miserable because the horrible work environment.
They tried time and time again to get my problems fixed but were unable to help.Fred bonilla is a monster to his employees.I have personally witnessed him yelling and throwing filters at numerous employees.I found this very unprofessional and distasteful. If your hot tub breaks it will not be fixed.Mr bonilla will fins any way to void warranties on merchandise.he also will repo your hot tub if you insist he make good on a warranty issue.he then will refuse you service at his warehouse ever again.please reconsider buying from spacrafters.
Excellent customer service
I had a pump which leaked and was told to try Spa Crafters to see if it could be fixed. I took it in and the owner said yes he thought it could be fixed and right then took it apart and replaced the bad part.
Within a half hour I left with a working pump. A new pump would have been twice the price and with the replacement part, the pump should last at least another five years or more.
They deserve all of the "Best Customer Service" plaques they have hanging on the wall! I would not hesitate to recommend the company.
Spa Crafters - Employees Review from San Antonio, Texas
OOPS! I wrote the wrong company name!!!!!
please discard this review it is not accurate! I tried to remove the review but the company does not allow it for some reason spa crafters is not the place i was talking about, I will try to email the company for removal again.
thankyou
Clark willington
Spa Crafters is a scam and the worst part is that they hire criminals! I live in a upscale community and we always do background checks on the people who come into our home, I had a spa deliverd to my home I had it installed inside my house and three men who first gave me the names of Jason, Big"obviously not his real name" and Randy I explained to them that I wouldn't let them in without holding their Ids and they all agreed and The guy named Randy didn't even have a real id anyway I do a quick criminal BG check and I was stunned and horrified with what came up!
The large black man who went by big had charges such as drug possession with intent to sale, theft, and other petty crimes. Jason I could not find any but Randy had several charges ranging from assault with a deadly weapon, armed Robery, unlawful restraint ,gun charges and drug charges!!! I was horrified! I specifically asked the manager Kelly if they did BG checks he said yes of course and obviously lied!
I have a new born baby and live in a million dollar home and I can't believe this company would put me and my family at risk by having criminals come in my home! Not to mention all the other problems they have me!
I also found out that randy the criminal who did the wiring is not even an electrition yet I was led to believe he was!!! I will never use them again and I wish I could return the crapy spa that was suppose to be the best!
The absolute best service.....from everyone at Spa Crafters! There is a reason they have been in business for over 30 years.
I have purchased not just 1, but 2 pools from Spa Crafters and this establishment is first class all the way. I have done my homework, I shopped other retail spa businesses in San Antonio and was not acknowledged at all in one store, and in another store the salesperson did not have the adequate training to tell me anything about the product. Product knowledge is a must for an investment of this size.
I went back to Spa Crafters and they took my old as a trade in, offered financing, was extremely helpful in every possible way. I was treated as a "king"
I will not have to shop anywhere else ever for a spa !!! As long as Spa Crafters is in business.... And with all the plaques and awards and over 22 thousand sq.ft. Has been in business for over 30 yrs. -------- it's the only place for me.
Thank you spa crafters for being the very best in your industry!
Walter Salon
San Antonio
Sap Crafters rebuttal to Richard Craig alias Richflocker
In response to Mr. Craig's (alias Richflocker) complaint dated 12/07, we as the company in question deem it necessary to respond.
Mr. Craig noted that it took two weeks for us to repair his equipment. Our bench procedure is on a first come first serve basis. We often have several packs come in at once and some with more problems than others.
It also seems that Mr. Craig has his facts wrong. He scheduled a service call for us to come to his house on 11/25/06. We replaced a heater element, heater gasket, pump seal and charged one hour of labor.
On November 21,2007, Mr. Craig brought his spa eqpt. to our store. He said the heater housing was leaking.Upon inspection, we found numerous problems.
We replaced the housing, pump impeller, another pump seal, pressure switch, hi current 240v gfci and a thermostat along with the standard $65.00 bench fee. We would like to note that when we have to replace so many internal parts, especially seals and heater elements, the most common issue is with improper chemistry such as tablet froms of chlorine or bromine in a floater device as well as not draining on a frequent basis. As for expensesMr. Craig put into his eqpt.,his spa pack is manufactured by Acura Spa Systems which happens to be one of the most expensive equipment brands on the market.
We only go by the suggested retail price for these repair parts. When Mr. Craig brought his eqpt back a second time because of a thermostat problem, we changed out the t'stat at no charge and no bench fee. On December 27,2007, Mr.
Craig said that the unit was not heating. We found a fuseholder loose, which we re-tightened and found that his pump air switch was bad. We replaced it and charged himfor the part only-no extra bench fee. We also remind customers that we can only fix what is broken at the time services are performed.
If the other components are in working order when we leave or when the eqpt leaves our store, we cannot replace it if it's not broken. We feel we followed our customer service procedures properly, and for Mr. Craig to call our employees names, such as *** and that our bench tech is not trained and that our company *** just goes to show the ignorant world that Mr.Richflocker lives in. Too bad that there is not a Better Customer Bureau.
Thank you for allowing our response.
P.S Mr Craig does not buy chemicals from us and we can never guarantee what another brand of chemicals will do to someone's spa and eqpt.
Spa Crafters repair service in San Antonio
Spa Crafters 2730 N Loop 1604 East, San Antonio TX 78232
How many spa companies can stay in business doing repairs if they never get their bench set up properly? This company apparently is not set up to do temperature calibrations for hot tub units brought in to their shop for repair. I've had my hot tub heating unit in their shop three times now in the last month. It started out as a $250 estimate to fix it, but ~$600 from me and a bunch of excuses from them it still doesn't work. I'm a very patient and understanding consumer, but enough is enough.
Here's some history on this spa heater repair problem:
I brought my spa heater in for repair at this place about a year ago and told them the heater element was bad (it shorted to ground fault- I'm an electrical engineer by trade, perhaps I should have shown this technician how to use an ohm meter like I had already done?). They replaced the heater element after keeping it for two weeks and finally "troubleshooting it" to a bad heater element. I should have known this was a sign, but I'm a bit naive at times. Less than a year later, the housing around the heater element cracked and started *** water during routine flushing of the system while getting it turned on for the winter. This is a very rare problem (this housing cracking) but low and behold, Spa Crafters just happened to have the housing in stock for my 10 year old, obsolete unit they had serviced less than a year earlier. This would only cost me $ 190 in parts and a $65 service fee to repair (estimate was $250), so I was very impressed and happy. Until I went to pick up the unit. Repair dude insisted that I needed a new Thermostat (the old one would get too hot and damage the parts). Also, the GFCI was faulty, so for safety reasons he had to replace the GFCI and the thermostat. Anyway, about $600 later I took My rebuilt hot tub heater unit home and installed it.
New thermostat he sold me only got up to 99 degrees. MAXIMUM. The old thermostat worked just fine, I could adjust it up to 104 at Max, but I keep my tub at about 101.5, so I just cranked the *** down to about 80% and it worked perfectly. Imagine that - an adjustable thermostat that goes higher and lower than the comfort range of 98-103 degrees?
So, for Thanksgiving I tolerated a lukewarm tub. Heck, for $600 I might have found a whole new heater and pump assembly with new controls and all. I called this guy up and let him know the thermostat only went to 99 degrees. He went on about a tolerance of so many percent and Blah Blah Blah. I told him I need it to go to 104 degrees, and finally got him to say he'd adjust it if I bring it back in, warranty repair on him.
Time to do surgery (again) on my hot tub - it is not easy to remove/install. What a Pain. I put up with tepid water till the weather got really cold. Tub water only got up to 96 degrees with a freeze going on. On the Saturday before Christmas, I took the heater assembly back out and hauled it in to Spa Crafters, left a note to please calibrate the heater so it gets to at least 104 degrees before shutting off. A good bench tech should be able to do figure out how to test this on the bench. He said he took care of it for me. He says he did all he could to make the thermostat click on but cant adjust it more cause the set screw will fall out. This is a new thermostat - remember? I shrugged and carried my unit out of their establishment biting my tongue. "It better work this time" I said to myself.
I finally got the unit back in and everything tightened up with no leaks (that's another story, but I won't bore you with that plumbing adventure). I turned it on and adjusted the thermometer. It kicked the pump on and I thought "Hot tub in three hours!". But wait - the heater light did not come on.
Now the heater doesn't come on at all. Everything else seems to work fine. I've exceeded my quota for unfortunate events with Spa Crafters. I'm giving them One last chance to come clean. I'll return to let y'all know how it goes.
I'm giving this company one last chance to come clean...I should make them come out here and climb under the deck and contort themselves to unscrew/unplumb and remove 220V power from the unit...and get it out in the daylight so it can be worked on. They seem to think it's as easy to work on when it's installed as it is on the bench. Maybe if they had to go thru *** to get it in and out of the tub they would be a little more careful when it was sitting on the bench?
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Lies. Tell the entire story msny
Lies? You are a thieve!