Complete lack of customer service, no reasonable way to contact

Long time customer, love the drink powder. However they must have changed their shipping speed. Took two to three days before now we'll over a week. My main reason for a single star is that this company refuses to speak to their " customers" by not having a contact number, you must fill out a form and wait days for a reply hoping you don't have a second or third question. Time for me to find another meal supplement company!

User's recommendation: Ok if you don't care when you get your shipment or never need to contact them for anything!

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1 comment

This company is real weir that it doesn't provide even a phone number for his customers/future customers that indicates the company is not much care how his customers feel about his products and business.

#3780521 Review #3780521 is a subjective opinion of poster.
Minneapolis, Minnesota
New Reviewer

Refuse to cancel subscription, continues chargine

I've now contacted their support five times over this issue. I had purchased from them many times over the years since supporting their kickstarter, both directly and indirectly, so I ordered two boxes of soylent on subscription. Their new formula tastes like artificially flavored vegan cake mix, so I ended up with about thirty bottles of the stuff taking up space in my garage. I asked them to postpone the subscription and they sent me two bottles anyway. I told them they needed to stop the subscription, refund me, and stop the shipment. They said that they won't refund orders after they (fraudulently) shipped me the product. Don't give your credit card information to Soylent. The product sucks, and they keep charging you for product you don't want.

User's recommendation: Don't purchase Soylent products.

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#2685775 Review #2685775 is a subjective opinion of poster.
Preferred solution
Full refund