Soylent
Soylent Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Soylent has a 1.4 star rating based on 4 customer reviews; Soylent reviews show consumers are mostly dissatisfied and the rating distribution is 100% unfavorable.
Positive Feedback
Long-time buyers report they like the drink powder and found past ordering reliable before the 2023 acquisition.
Negative Feedback / Risk Areas
- Recurring Soylent customer complaints describe broken subscription cancellation flows and refused refunds.
- Multiple reports of billing, refunds, subscriptions and unwanted charges after attempted cancellations.
- No quick contact or phone support and slow or nonresponsive customer service.
- Shipping delays, wrong addresses, high price and problems with discounts or rewards.
Key Takeaways for Future Customers
- Consider one-time purchases rather than auto-ship or subscription plans.
- Expect hard-to-reach customer service and slow website performance.
- Be prepared to document billing disputes and insist on refunds if charged for unwanted shipments.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Soylent has a 1.4 star rating based on 4 customer reviews; Soylent reviews show consumers are mostly dissatisfied and the rating distribution is 100% unfavorable.
Positive Feedback
Long-time buyers report they like the drink powder and found past ordering reliable before the 2023 acquisition.
Negative Feedback / Risk Areas
- Recurring Soylent customer complaints describe broken subscription cancellation flows and refused refunds.
- Multiple reports of billing, refunds, subscriptions and unwanted charges after attempted cancellations.
- No quick contact or phone support and slow or nonresponsive customer service.
- Shipping delays, wrong addresses, high price and problems with discounts or rewards.
Key Takeaways for Future Customers
- Consider one-time purchases rather than auto-ship or subscription plans.
- Expect hard-to-reach customer service and slow website performance.
- Be prepared to document billing disputes and insist on refunds if charged for unwanted shipments.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Burlington, Vermont
I can't cancel my subscription
I have called and emailed multiple times but I still get charges. Please has anyone reached an actual agent?
Preferred solution: Cancel subscription
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo reply
It wasn’t Soylent, just your scamming company
Order just went through with wrong shipping address and wrong price with rewards And ID.me discounts. Cancel or edit before shipping to wrong address. I am evacuated from Palisades.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSubscription cancelation flow broken
- It used to pause or cancel via login with renewal texts.
- Since the 2023 acquisition, the site is slow; cancellation is broken; no phone or email.
Soylent used to be the company I would tell my friends had an excellent UX for pausing or canceling subscriptions. I used to get a text message a few days before renewal and I could quickly log in to pause or cancel.
Of course, this was before their acquisition in 2023. Their website is extremely slow now and their subscription cancellation flow appears intentionally broken. Additionally, they have no service phone number and no email.
I've submitted a request through their contact form but haven't heard back. I have a month or so before my subscription renews but I shouldn't have to try this hard to cancel a subscription for a product!
Preferred solution: customer service!
User's recommendation: Do not subscribe - stick to one time purchases
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo way to contact them quickly?!
- A new subscription was created.
- The new subscription cannot be canceled; it has already been charged.
- $20 shipping charged; contact is via email only.
We've been ordering from them for years and, in general, it's okay. But today their website created a new subscription instead of adding to an existing one, there is no way to cancel the new one, they're now charging us $20 in shipping that we shouldn't be charged, and there's no way to get in contact with them except through email which they may or may not check.
They've already charged us for the "new" subscription and it's just a hot mess. DpDHonestly, for a $17M (a year?) company, this is absolutely ridiculous.
- No phone number
- No customer service
- No customer support
Preferred solution: Full refund
User's recommendation: Don't use Soylent
Minneapolis, Minnesota
Complete lack of customer service, no reasonable way to contact
- I am a long-time customer who loves the drink powder.
- Shipping time rose from 2-3 days to over a week.
- No phone contact; only a form with slow replies.
Long time customer, love the drink powder.
However they must have changed their shipping speed. Took two to three days before now we'll over a week.
My main reason for a single star is that this company refuses to speak to their " customers" by not having a contact number, you must fill out a form and wait days for a reply hoping you don't have a second or third question.
Time for me to find another meal supplement company!
User's recommendation: Ok if you don't care when you get your shipment or never need to contact them for anything!
Refuse to cancel subscription, continues chargine
- Support was contacted five times.
- Subscribed to two boxes; new formula tastes like vegan cake.
- They shipped two bottles; won't refund.
I've now contacted their support five times over this issue.
I had purchased from them many times over the years since supporting their kickstarter, both directly and indirectly, so I ordered two boxes of soylent on subscription.
Their new formula tastes like artificially flavored vegan cake mix, so I ended up with about thirty bottles of the stuff taking up space in my garage.
I asked them to postpone the subscription and they sent me two bottles anyway.
I told them they needed to stop the subscription, refund me, and stop the shipment.
They said that they won't refund orders after they (fraudulently) shipped me the product.
Don't give your credit card information to Soylent. The product sucks, and they keep charging you for product you don't want.
Preferred solution: Full refund
User's recommendation: Don't purchase Soylent products
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This company is real weir that it doesn't provide even a phone number for his customers/future customers that indicates the company is not much care how his customers feel about his products and business.