I am only giving them one star because when I first got there on Saturday I thought they were super helpful. We purchased an optima hybrid that apparently was located at mesquite. Put money down and did all financing with the understanding that we would pick the car...Read more
SOUTHWEST KIA ROCKWALL- I can not express how excruciating this experience was . One star is 3 too many. Got our bottom line deal confirmed though text and email. Went with full payment in hand, had added the car VIN to our insurance. Test drove our selected car and...Read more
My family and I Visited your dealership this weekend. I Drove around for 15 minutes as well as to get out of my car and look at a few cars on your lot and there were not any sales people in site. Since I did not receive Any assistance I decided to drive off. I was...Read more
I didn't like
- Terrible service
Southwest Kia Rockwall Customer Care Review
Southwest Kia Rockwall
I had an awesome E experience with Chris Johnson at southwest Kia of Rockwall! Rudy, James, and Chris worked diligently u til late that night to get me what I needed and wanted! Great people!!
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Basically they used the Bait and Switch tactic during an attempted sell with me and my daughter. We agreed on a 2015 Sorento but while signing the paperwork we discovered the paperwork stated this was a 2014 model. When we brought it to their attention they denied it...Read more
I purchased a used vehicle from this dealership and was taken advantage of. They told me my interest rate was 9.99% but after I signed, they changed it to 19.99%! They were supposed to "mail me" a copy of my contract, and never did. They never return any of my...Read more
I traded in my 2010 Honda civic to them on may 8 2012. I called they said they had me pre approved "just come on down and sign the papers on a 2013 Kia sorento" supposedly the payments were going to be where they needed to be everything looked PERFECT. I drive an hour...Read more
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