British Krj

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Verified Reviewer
| map-marker Chatham, Ontario

Manager refused to contact this customer to discuss reason they agreed to do repairs, and then after scheduling they cancelled all repair service. Not Professional!

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Southwest Granite came and did work even though my counter was purchased by another company. I recontacted the company to fix the chips on my quartz kitchen countertop, and secure the sink with clamps.

Southwest Granite agreed to do all the work. A scheduler contacted me and booked a half day appointment,now saying they would only do the chip repair. The company then called again & cancelled all service!

The Manager refused to contact me to discuss the cancellation. Not Professional Customer Service!

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Preferred solution: I would like Southwest Granite and Glass to follow through on the initial repair work that they committed to do, and scheduled an appointment to do.

User's recommendation: Use another Granite, Quartz and Glass Business

Anonymous
map-marker Toronto, Ontario

Southwest Granite And Glass Staff Review from Toronto, Ontario

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Theor workmanship is AWFUL. they do not do what they say they will do. Brad goldsmith will rip off anyone - admittedly even his own mother, just to make money.

They take advantage of government assistance programs to get incompetent workers on welfare just so they only have to pay them $2/hr, and then fires them when the gov subsidy runs out.

They literally know Nothing about granite industry or construction. Only in the business because they saw it as a cash cow.

Run...run...run away from this company as fast as you can. - Ctops unlimited on Meritt is the place to go!!

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Reason of review:
Poor customer service

Construction and Repair Expert Talks

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L. A. ‘Tony’ Kovach
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Tony Kovach is an MHProNews publisher and one of the key experts in the Manufactured Homes Industry with over 25 years of experience. He shares the latest industry insights and tips.

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