Alice C Mpp

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Verified Reviewer

Warranty Department

Updated by user Oct 07, 2020

Have not heard from the Warranty Department, only pissed consumer.com.

Original review Oct 07, 2020
I, Alice Cooper tried to contact you using the form
you provided, but was unable to send it.
I need to speak to the Warranty Department
Invoice #281009
Name:Roy Wilkerson Buyer / Alice Cooper Buyer
Email Address *
atwc0344@***.com
Phone Number *
1(91*)***-****
Item Ordered: Used 300-0****C for 2006 Dodge Charger Hemi 5.7L (VIN H, 8th digit) (RWD)
Roy Wilkerson purchased this engine, Invoice # 281009, 7/8/2016 with a 5 year or 50 thousand mile warranty. The engine had 112,065 miles and now has 148,000, a 32,000 mile diff.

The main reason we purchased this 06 Dodge Charger from him a few months later was because the engine had been replaced and only had 114,750. We added 29,315=32,000 total, over a 3.5 year period. The engine again needs to be replaced but should still be under warranty. Please Call me Alice Cooper at (916)923-****.

You should be able to put 32,000 miles on the engines you sale and you should still honor your warranty. The car is at SWIMS Automotive Repair 4280 Pell Dr., Sac. CA 95838,(916)922-**** I don't have the money to put another engine in this car, you sent me a quote of almost $3,000 when you could exchange/replace it because this engine should still be under warranty. I'll have to pay almost $2,000 for install.

I don't have $5,000. I am still making loan payments on this car and I have taken good care of this vehicle ever since I've had it but this engine replacement should be on SW Engines. Please respond.

I am currently without a car but still have to make loan payments. No one will refinance or add this amount to my current loan because the loan would be higher than the car is worth.
View full review
Loss:
$2000
Cons:
  • No service whatsoever

Preferred solution: Replace the engine, it's still under warranty.

User's recommendation: I don't have any recommendations at the moment. Just want my engine replaced.

1 comment
Deandrae Qlo

This Company is known in Wisconsin as well and there is a Law Suit in place as we speak, I advise you to call the DOJ and ask for Lewis Beilin. File a complaint there and you may be able to get your money back ?

I am a small business owner and the customer and I have gotten screwed for $4500 and I am looking to sue for even more ! Spread the word in Oaklahoma and let the state Attorney's office know as well !

Alice C Mpp

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Verified Reviewer
| map-marker Sacramento, California

Warranty Department

I, Alice Cooper tried to contact you using the form you provided, but was unable to send it. I need to speak to the Warranty Department Invoice #281009 Name:Roy Wilkerson Buyer / Alice Cooper Buyer Email Address * atwc0344@***.com Phone Number * 1(91*)923-**** Item Ordered: Used 300-0****C for 2006 Dodge Charger Hemi 5.7L (VIN H, 8th digit) (RWD) Roy Wilkerson purchased this engine, Invoice # 281009, 7/8/2016 with a 5 year or 50 thousand-mile warranty. The engine had 112,065 miles and now has 148,000, a 32,000- mile diffs. The main reason we purchased this 06 Dodge Charger from him a few months later was because the engine had been replaced and only had 114,750. We added 29,315=32,000 total, over a 3.5 year period. The engine again needs to be replaced but should still be under warranty. Please, Call me Alice Cooper at (916)923-****. You should be able to put 32,000 miles on the engines that you sale and you should still honor your warranty. The car is at SWIMS Automotive Repair 4280 Pell Dr., Sac. CA 95838,(916)922-**** I don't have the money to put another engine in this car, you sent me a quote of almost $3,000 when you could exchange/replace it because this engine should still be under warranty. I'll have to pay almost $2,000 for install. I don't have $5,000. I am still making loan payments on this car and I have taken good care of this vehicle ever since I've had it but this engine replacement should be on SW Engines. Please respond. I am currently without a car but still have to make loan payments. No one will refinance or add this amount to my current loan because the loan would be higher than the car is worth.
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User's recommendation: Make sure you keep copies of invoices for proof of purchase.

Matthew D Mby

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Verified Reviewer
| map-marker Belleville, Michigan

Status on order has it been CONFIRMED

Why cant yall tell me my order update I need to know the status Order number 361082 Sales DOES NOT PICK UP PLEASE HELP
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neil d Lax

Warning to consumers

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pay w/ a credit card then you can get your $ back !
View full review
Pros:
  • No pros
Cons:
  • Test engines as stated they lie
  • Do not clean

Preferred solution: nothing got my $ back stop lying you do not clean or test engines ! you just buy fr a junkyard and re-sell w/a warranty

User's recommendation: pay w credit card

Anonymous
map-marker Stevensville, Montana

Warranty not honored

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Purchased used engine, it failed catastrophically after11,300 miles(threw a rod). SW Engines said well ship a replacement on 8/13/20. After repeated attempts to contact them went unanswered I contacted BBB. SW Engines lied and claimed replacement was shipped. I still havent seen it. All of the good reviews are probably written by their employees. What a ripoff. Do not do business with them, youll be sorry!!!! They actually do business under 13 different names. All with horrible reviews. Pissed off customer
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User's recommendation: BEWARE

Amy M Uvr

Lied to and now haven't received my refund

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I would recommend this company as they are a huge scam. We ordered a transmission on June 5th; they say it takes 7-14 business days which is a lie.

We called on the 15th business day, and they said oh sorry we shipped it to the wrong place it should be there next week. They told me they would email me the tracking number as soon as they got it. Well after the 20th business day I called Brian the shipping manager back, and he said again I am literally working on it right now he then stated that I would have a tracking number by the end of the day, and again I didn't receive it. I continued to call on the 25th business day, and again on the 30th business day again him saying the EXACT same thing he told me each time.

I call on the 32nd business day and canceled the order he then said even though it is in transit. I didn't know since I NEVER received a tracking number, but yes, I canceled it as we had already bought another one. He said the order would be canceled and I would receive an email. Well, I did receive an email with the tracking number stating it would be delivered the next day.

So, I called shipping and tracking again to see if it was canceled and nope, he didn't cancel it, so I had to have the customer service lady put in the cancellation. Then told her that they needed to contact the shipping company to stop the delivery as it would not be accepted. That didn't get done either as they did try to deliver it, without success as it was refused.

As it sits today, we are still waiting on a refund. So, do yourself a favor and DO NOT BUY FROM THIS COMPANY.

View full review
Loss:
$250
Cons:
  • Lied to every time i called
  • Never showed up
  • Over 30 business days

User's recommendation: DON'T BUY HERE, BUYER BEWARE

1 comment
CW

Amy, I too had delays so contact Howard Phillips at the Wisconsin DOJ and he can help. His email is howard.phillips@***.gov.

He will probably want you to file a claim. He helped me and I just got the bill of lading for the return pickup of my purchase. Hopefully the refund comes soon, a guy called and confirmed that as well.

You have to take your fight where it hurts them, DOJ, trustpilot.com, I posted a comment on reddit.com. Good Luck!

thomas m Lfp

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Verified Reviewer

Got ripped off !!!!

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bought a 91 mr2 turbo engine, with 50k and or 5 year warrantee whatever comes fist, it had 113k milles on the engine. they told me they presher washed it, and compreshion test the cylinders. bought the engine for $1800 sent the engine to town and country, it took three weeks and when they got it, it had rust in the cylinders!!!! and looked like it has been sitting outside for years!! they told me the engine was garbage wouldn't last 4 months even if they cleaned out the cylinders... I called for my warrantee and left a message.... the will not get back to me!!!
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Pros:
  • Rust in the cylinders
Cons:
  • Lies about the motor
  • Service after warranty invoked

Preferred solution: Let the company propose a solution

User's recommendation: do your homewark!! look up bissnesses revews

Heather Ofw

Stay away from this company

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SWEngines - Stay away from this company
SWEngines - Stay away from this company - Image 2
SWEngines - Stay away from this company - Image 3
SWEngines - Stay away from this company - Image 4
SWEngines - Stay away from this company - Image 5

Stay away from this company!! We saved up to buy an engine and we regret in every way using Quality Used Engines.

We're now waiting on our third engine because the first two weren't tested like they said they were. No one has apologized for this and they have in no way made it right. Instead we've now been waiting now 3 weeks for the third engine while they've ignored emails and calls from us. When we have talked to them they treated us horribly and like it's our fault.

Their products are junk and the words they describe their company being on their website are complete lies. We're an honest family who worked hard to save up and in no way have we deserved the treatment we've received and mostly to have received two faulty engines!! I want to make sure no one has to go through what we have!! The pictures attached are of the first engine that wasn't even cleaned or tested.

According to Quality Used Engine standard processes and protocol weren't taken!! The second engine after our mechanic installed was misfiring and so a compression test was performed. Come to find out the second engine that was supposed to be tested and approved was also faulty! Now we're going on week 3 of waiting for the third engine and to be honest our mechanic is extremely apprehensive to install it.

The track record of the engines actually being verified and tested doesn't seem to be happening. Don't trust this company with your money , time , and trust !

View full review
Loss:
$2000
Cons:
  • Bad company and staff really rude
  • Everthing done so far
Reason of review:
Bad quality

Preferred solution: Price reduction

3 comments
Deandrae Qlo

This Company is known in Wisconsin as well and there is a Law Suit in place as we speak, I advise you to call the DOJ and ask for Lewis Beilin. File a complaint there and you may be able to get your money back ?

I am a small business owner and the customer and I have gotten screwed for $4500 and I am looking to sue for even more ! Spread the word in Oaklahoma and let the state Attorney's office know as well !

Coleton Zjg

To shade i already bought my engine very too shade hope i get a good deal of it the said 108 miles engine

Guest

do not use this company.They are nothing but a bunch of cheats.bought a engine and never got it after three weeks.called to cancel my order nobody answers the phone and they will not return my e mails.they got there money and that's all they wanted.now have to fight for a refund. IF HAVE PROBLEMS CONTACT THE OAKLAHOMA STATE ATTORNEYS OFFICE

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Anonymous
map-marker Tampa, Florida

Engine warranty328607

Timing chain.went bad..tension. worn..want run..sos auto in sav ha fix . For 2.700 hundred dollars
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Anonymous
map-marker Manassas, Virginia

Bad service terrible

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DontdMy issue was took 3 weeks longer to ship when I recieved it it wasn't created at all damage to abroad to transmission engine mount chipped called for help nothing doing engine is running but had to make modifications. Will never used again do go thru *** because you deal with these people *** you will be in
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george k Ust

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Verified Reviewer

Just pissed off how this business works

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ordered a engine after waiting for weeks I cancelled the order now they won't answer there phones or return me e mails.im just trying to get a refund .But these *** just don't want to here it.If anybody is considering buying from this company DO NOT DO IT your going to get screwed.
View full review
Loss:
$2995
Pros:
  • There are no pros
Cons:
  • Customer sevice sucks
  • Failed to meeting shipping dates

Preferred solution: Full refund

User's recommendation: DO NOT consider this company all at you will regret it

Robert Y Bjb

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Verified Reviewer

Terrible warranty service and not trustworthy

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Do not trust these guys. They sold a *** engine then would not cover the parts needed to make the repairs so it would run again. We drove 3800 miles on an engine that supposedly had 38,000 miles and the check engine light came on and there were issues with the camshaft in bank two phasers and sensors. $1900 of repairs needed, they claim their warranty only covers $610 worth of the parts and labor! After I paid a little more for this engine because of the warranty coverage! MAJOR RIP OFF! I want to do all I can to keep anyone from making the same mistake i did and will post this review anywhere I can find to post it!
View full review
Loss:
$1300
Cons:
  • Will not do what is right

Preferred solution: Let the company propose a solution

User's recommendation: Do not trust these guys, Steve in warranty service will not do what is right!

Daniel H Eht

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Verified Reviewer

Stay away from this company

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Horrible customer service. I had a transmission from this company go bad after a few months.

My transmission shop filed a claim and soon after I received a tracking number for my replacement. I was not contacted about what they were sending me or the fact that they even received the claim or any of that. My shop said the transmission they sent looked like a salvaged one out of a scrap yard. They only paid $500 of the $700 plus to install it, and then after 4 days it was defective, pump went bad on the highway 100 miles from home.

First person I talked to told me it was one time replacement and there was nothing they could do.

Left a message with his manager never heard back. Called again same person answered and told me there was nothing they could do, when I began to question him on that he repeated there was nothing he could do and hung up on me. Called and left another message with the manager and did not hear back. Sent in two emails about being hung up on and my transmission issues and never got an email back.

After almost a month and a half of trying to get a hold of someone I finally called in and immediately asked for the manager was transferred and told the same thing nothing they could do it was only a one-time warranty. Yet I was told when I installed it that my warranty was still active. Warranty web page says nothing about a one-time warranty.

Have lost over $2500 because of SWEngines and was treated very poorly.

I never raised my voice or spoke disrespectfully. Yet I was hung up on, ignored, and ultimately swindel and left with a replacement that went bad in 4 days.

View full review
Loss:
$2500
Pros:
  • Delivery on time
Cons:
  • Warranty
  • Bad people scammers
  • Poor business ethics
Reason of review:
Poor customer service

Preferred solution: Full refund

david w Kqn

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Verified Reviewer

Do use theses people

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What a *** outfit.Deliver an engine 50 miles from me and drop it off and expect me to pay for it,lies,bullshit and people listen.....there is no warranty ever!!!! They will always say that's not covered! scam and always has been,bunch of hick loserstrans
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Preferred solution: Apology

Anonymous
map-marker Joliet, Illinois

Went online to purchase engine an after reading some reviews I canceled purchase the next day an was told I would be charged a 25% restocking fee

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I believe this place is scamming customers after making purchase I called back after I didn't get confirmation that it was being shipped an they told me it may take 5 to 10 daysI then canceled order
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User's recommendation: this place puts S in shady