Sahib E

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Verified Reviewer

Poor service

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They sent out the wrong engine, never return my calls to pick it up. Even called them back 5 times and called the shipping company 4 times and nothing but the run around. On top of that, the engine they sent was damaged. Called the sales Rep Lisa just to be rudely forwarded mid-sentence. This was a $4000 engine that is a literal paperweight!
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Loss:
$3995
Cons:
  • Does not return calls
  • Broken equipment
  • Poor service

Preferred solution: Full refund

User's recommendation: Do not book

Sahib E

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Verified Reviewer
| map-marker Houston, Texas

Poor service

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They sent out the wrong engine never return my calls to pick it up. Even called them back 5 times and called the shipping company 4 times and nothing but the run around. On top of that the engine they sent was damaged. Called the sales Rep Lisa just to be rudely forwarded mid sentence. This was a $4000 engine that is a literal paperweight!
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User's recommendation: Do not buy

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Saluda, Virginia

*** Engine and Scam Warranty

SWEngines - *** Engine and Scam Warranty
Picked my car up Dec 29. Within the first week Ive spent over $1200 fixing this *** engine. Called on warranty. Was told I cant get it because I didnt call within 10 days of receiving engine. That would have been Dec 15, which I had no idea company had my engine until they called on Dec 20. I was forwarded to Margaret Forger and was hung up on. When I called back, I requested her direct line. No such person. Buyer BEWARE its a scam! What is worse is that the company that purchased the engine for me so-called fixed it, but the engine was bad. Shame on them and SWEngine.
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User's recommendation: DO NOT PURCHASE FROM THEM.

Susanne M Pih

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Verified Reviewer

DELAY IN SHIPPING MY PAID FOR ENGINE 2 WEEKS AGO

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I have repeadted tried to call regarding my order. I received email there was a shipping delay. In the mameantime I am paying 45 a day to rent a vehicle. My engine should have arrived days ago. It has been paid for in full and was to be shipped at MAE Auto Repair In Gettysburg Pa I need a phone call by tomorrow at noon to let me know when my engine is being shipped. If I do not get a response I will be contacting my bank to reverse the credit card payment I have called 5 times today put on music hold for 25 to 45 mins to reach a person. This is unacceptable
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Loss:
$2800
Pros:
  • Warranty n price
Cons:
  • Delivery time

Preferred solution: Deliver product or service ordered

User's recommendation: MAKE SURE YOU MAKE IT CLEAR YOU WANT A PHONE CALL IF THERE IS A DELAY OR A DIRECT PH NUMBER THAT BY PASSES BEING PUT ON HOLD SEVERAL TIMES 45 MINS

Mike G Ffw

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Verified Reviewer
| map-marker Cheswick, Pennsylvania

LR4 motor

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SWEngines - LR4 motor
well the person on the phone was very prompt about price etc and it was shipped very fast. but came with broken plastic pipes, cut wires , im almost thinking they took it out of someones car hot . LOL IM still waiting on the proof of mileage .. which i never recieved. otherwise i mean the motor is in and working crossing fingers it lasts
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User's recommendation: do your research, and get proof before buying

Anonymous
map-marker Lake Jackson, Texas

No Communication regarding warranty

Motor was installed November 29th. Sent in a claim for a cracked oil cooler for the motor received.

Was suppose to received half of the money for the labor that was done for the oil cooler. Were going on 1 month and I have been trying to get a hold of the warranty manager, I have left 3 messages and no response.I have called everyday Monday through friday for the last four week and still no response regarding the claim. Now, December 29th 2023. The car has started rattling and shaking and was diagnosed with bad piston rings.

Im having a lot of blow by from the oil cap an the oil dip stick.

Will someone please contact me as so as possible by email or by phone number. Very very frustrated and angry about how the warranty department has been handling my case.

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William E Kbr

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Verified Buyer
|

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Verified Reviewer

Incorrect engine sent

SWEngines - Incorrect engine sent
I ordered an engine for a 2018 Hyundai Elantra, and they sent out the wrong engine. I totally understand mix-ups. It has been 2 weeks, and I am getting the run around from the warranty department
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Pros:
  • Price is affordable
Cons:
  • Customer service is rude and hang up on customers

Preferred solution: Deliver product or service ordered

Wayne D Yna

Refund

Have not received my refund . It has been several weeks since you said my refund was approved. I need my refund now!
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Preferred solution: Full refund

Anonymous
map-marker Bremerton, Washington

Zero stars

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March 17, 2023 I purchased an engine for my car. I was told it had 85,000 miles on it I accepted it since my car has over 236,000 miles on it.

Paid for it waited for delivery. My mechanic recieved it and called me and told me that he ran a carfax on the engine because there was some telltale signs of there being significantly more wear on the engine than they (swengines) said. Infact carfax report said there was 300,000 plus miles on it. I immediately filed for return and for pick up.

I was given the option of exchange or refund and chose exchange cuz I wanted to give them a second chance to redeem themselves. Engine got picked up and warranty department said I'd be contacted for a new engine. 2 weeks after the engine was picked up I called to find update of warrantee status and thats when the chaos and thievery started. I called a number they provided no one answered.

I contacted via email and got "were sorry for inconvenience but Name isn't employed with the company anymore please contact warranty department." I got yanked around and jerked around so much and when I was able to talk to someone I was told several times that a refund confirmation email would come to me by email by friday and now its may 15 and they still have my money and I have no engine. Im trying to fill out BBB complaint and I their location was listed on their website and now it isn't. No body waste your time or money with these stupid f*cks.

Look elseware. Remanns.com, Used.remanns.com, Swengines.com and SWEwebsite are all the same and should be avoided.

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User's recommendation: dont waste your time or money with these undesirables

Anonymous
map-marker Louisville, Kentucky

Invoice #420833

Communication is difficult at best. What is the status of my engine order? Invoice #420833. When can I expect my order?When will the order ship? I would like a tracking number.
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Garland Hgg
map-marker Hamilton, Ohio

Need proper invoice and won't let me activate warranty

Just put on hold forever and no one gets on phone. Sakes apparently can't furnish an invoice and transfers you to customer service only to be put on hold for over an hour with no response
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User's recommendation: Don't buy from here

Tonda B

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Verified Reviewer

Faulty motor sent

The engine sent to my mechanic was not installable brokenvalve cover gaskets broke and timing chain loose need a replacement motor for my jeepcommander2006 sent to John Kennedys garage and the broken one replaced
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Preferred solution: I want another motor

Raymon Ubq
map-marker Westminster, California

Scam Company

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Horrible company and worst customer service. If I could give them something less than one star, I would.

I agree with the majority of reviews on this website. This business is a scam. Any positive reviews posted about this business are probably friends of the business trying to offset all the negative reviews. I purchased an engine in early september.

When I received, it was the incorrect engine. I contacted them to have it sent back. I received the label to have it picked up and shipped back and it was sent. This was 3 weeks ago.

I still can't get my refund from SW Engines. They ignore emails anSd phone calls. They bounce you around without any response. They track the phone number you're calling from to avoid picking up and leave you on hold.

DO NOT BUY FROM THIS BUSINESS. All I want is my refund, and they want to play games to avoid giving back the money owed.Scam

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User's recommendation: Don't buy from them. Read the reviews and do you research.

Anonymous
map-marker Haines City, Florida

Your fake warranty.

I have been trying to get a replacement engine for almost 2 months. I purchased an engine for a 2016 kia sorrento less than a year ago.

It blew up in the middle of the highway and left my elderly mother stranded. I contacted your company and they asked me for information, I sent it in late December. I was told I would get a replacement in 7 days. Total lie.

I had to pay for a second tow truck back to my house cause he couldn't keep my car on his lot for over a month. I resent the info and still nothing. I have called 7 times and am assured every time I will be contacted soon. Another lie.

The warranty department transferred me to a Margaret Forger who transferred me to a Mr. Allen who said warranty is notbhis business and hung up on me. No i called again and no answers. Your 5 year warranty is a fraud.

I have had to pay for 2 tows and 3 weeks of rental cars. Because your company sells garbage motors.

I want my replacement that was promised. And the reimbursement for the second installation I was promised.

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Damien A Fcg

Company stole my money and sent a CRACKED engine

Motor was cracked. Won't honor warranty. Said warranty is false and deceptive advertising. They should be prosecuted
View full review
Loss:
$2000
Cons:
  • Owners are still alive

Preferred solution: Full refund

User's recommendation: Avoid

Peter E Inh

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Breach of Sales agreement

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SWEngines - Breach of Sales agreement
SWEngines - Breach of Sales agreement - Image 2
SWEngines - Breach of Sales agreement - Image 3
Updated by user Dec 30, 2021

Also I am stuck with a bad motor that I will need to pay to have disposed.

Updated by user Dec 30, 2021

I have filed a complaint with the Wisconsin Dept of Agriculture, Trade, & Consumer Protection

Original review Dec 30, 2021
I have had the same experience with this company as everyone that has posted here.
I was sent at first a bad motor that was labeled "for parts only" and then another motor was sent that had 140,000 miles while the sales contract was for a motor with 64,000 miles. After I refused the 2nd motor they refunded part of the money but still kept $1488.

This was completely on them to supply me with a motor as advertised but they miserably failed to do so.
I made many calls without getting through to anyone but or no response - within an hour or so of filing a complaint with the State of Wisconsin there was a response from their lawyer who was evidently just
waiting for this complaint.
They seem to only exist to rip people off. If that is not bad enough they have a lawyer that is corrupt enough to defend them. The State of Wisconsin wants to be rid of them but for some reason have not been successful. Mr Howard Phillips is more than willing to assist anyone with complaints.

It may also help to address this to your credit card company and see what they can do to stop honoring sales through companies like this.
If they want to respond that is fine but as usual they will deny they have done anything wrong. If they want the invoice number they will have to look up the invoice themselves.
View full review
Loss:
$1488

Preferred solution: Full refund

User's recommendation: run like the wind from these people

About

Summary

SWEngines is a store that specializes in selling a large number of car engines. The company has been operating for more than 27 years. Its main office is located in Tulsa, OK. The company operates mainly in Canada and the United States. SWEngines offers a wide selection of products such as Buick engines, Chrysler engines, BMW engines, Mercedes engines, Ford engines and many more. The company sells both new and used engines. Aside from that SWEngines provides several services like engine installations, engine maintenance and others.

SWEngines reviews and complaints

SWEngines is ranked 311 out of 1827 in Equipment category

Area Served

USA

Payment Methods

VISA

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