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If you cancel your purchase even before your engine ships, they will hold back 25% of your money. The only place you see this cancellation policy is in the warranty section of the website. Please do yourself a service and do not do business with the sham of a business. You will get screwed so beware. I am out over one thousand dollars and Virgin American visa is no help because of the company return policy buried in the warranty section. I plan...
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#1006253
Bad engine, Bad customer service, Bad warranty, Horrible experience! Bought engine from SW Engines CLAIMED TO HAVE 78000 miles on it with a 3 year 36k mile warranty. Engine shows up with only 2 oil pan bolts and mis-matched parts and flywheel. Mechanic had to replace oil pan gasket and bolts; in the process sludge and goop was found in the oil pan. Mechanic had to clean and replace pan gasket and bolts. The engine produced heavy oil...
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1.0
Product
I didn't like
  • Total scammers do not recommend
#998975
After negotiating and settling on a price I was given a quote. I called and paid for the engine. Next business day I was sent email that stated engine was being pulled from stock and being checked and packaged. I was told the engine would arrive within 10-14 days. It arrived as promised. This was an engine for a Vue hybrid. I had to change thermostat housing as it didn't match my engine. Install completed without incident. Engine developed a...
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4.6
Product
I liked
  • Communication all the way thru order to delivery
  • Quality of product
I didn't like
  • Customer service rep could have been a bit more friendly
#984304

Southwest Engines Sales Representative Review

#943783
1.0
I have called 9 times to sales department and every single time the same rude *** guy you have answering the phone is talking *** to me and hanging up on me. How do you want to make a sale when your sales rep do that to customers. We will take our business elsewhere that away we can get what we are looking for and deal with respectful people
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Short Review for July 10, 2016

#879923
1.8
A few months ago I purchased an engine for my 2007 ford ranger engine runs great but noticed a hair line Crack in the oil pan also southwest engines has terrible customer service spelled my last name wrong and I told the guy and he said are you serious I only missed one letter and hung up. Do not recommend southwest engines at all.
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Hyundai 2007 Sonata Gls Engine Review

#874366
1.6
I purchase an Hyundai Sonata Gls engine in October 2014, With a 3years warranty. It only lasted 1 1/2 years. We contacted SW Engines they first said it under warranty. Then I asked to make a claim they tben said it was not covered and stopped responding to my emails.
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Worst Company In Us Bad Customer Service Review

#862118
1.0
Do not buy a engine from these people there a ripoff they don't tell u anything over the phone they lie
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I purchased an engine and three-year parts and labor warranty for my Mazda Miata on October 1, 2016 for $2395. The engine was shipped in a timely manner but once it was installed we discovered that the engine was damaged and sold to us in poor working condition. It made a loud and constant knocking sound. I contacted this company to begin the warranty process and was asked to provide an installation and diagnostic report. At this time I also...
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Anonymous

Anonymous Alex Black is a punk and not a man. He hides behind the phone and emails. Unfortunately for his company he has no idea what's about to come down the pike :) R I C O

Anonymous

Anonymous They are THIEVES!!! They will never, ever refund your money. Lie after lie from them, it's been over 4 years and I'm still fighting for my $2500.00!!

1.0
Product
I didn't like
  • Untested products
  • Warranty
  • No phone contact to managers
I ORDERED AND PAID $10000 FOR AN ENGINE ON NOVEMBER 2, 2016....I AM STILL WAITING FOR ENGINE AND CAN'T GET ANYONE IN THE COMPANY TO RETURN MY CALL TO TELL ME WHERE THE ENGINE IS AND IF IT HAS EVEN SHIPPED YET...GOOD LUCK EVEN GETTING A LIVE BODY TO TALK TO YOU...AND THEN THEY TRANSFER YOU AND THEN THE WAIT BEGINS AGAIN... TERRIBLE CUSTOMER SERVICE... I TALKED TO THE GENERAL MANAGER ON NOVEMBER 23RD AND HE ASSURED ME THAT THE ENGINE WAS SHIPPING...
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#968072
SW Transmissions, aka Quality Used Engines; AKA Southwest Engines, Quality Used Transmissions, Engine and Transmission World, Engine Shopper, LLC, The Cudahy Wisconsin NOTE: the company uses all the above mentioned names as their Wisconsin business with one location. Is a company with deceptive practices as their mission statement. They sold me a defective transmission and refused to honor a 12 month warranty due to it not having been driven...
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1.3
I didn't like
  • Will not honor warranty
  • Management requests are forwarded to mailbox full recording
  • Refund policy
#956792
My husband bought an engine in September 2016 and when he got it in the truck it leaked oil like a sieve. It was supposed to have 59,000 mi. on it. We paid over $2,000 for it. When I called to find out about the leak , I was told they do not warranty gaskets or seals. Then they called me back (shock) and told me since we did not register the warranty there was none. Now when I called to find out why it had not been shipped, they told me it...
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Anonymous

Anonymous I also received a faulty engine....told the EXACT same thing as you were about the warranty. This is their usual practice! I've been trying to get a refund ($2500.00) for over...

#955630
My husband bought an engine in September 2016 and when he got it in the truck it leaked oil like a sieve. It was supposed to have 59,000 mi. on it. We paid over $2,000 for it. When I called to find out about the leak , I was told they do not warranty gaskets or seals. Then they called me back (shock) and told me since we did not register the warranty there was none. Now when I called to find out why it had not been shipped, they told me it...
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1.0
#955629
They tell you there low mileage engines mine was suppose to of had 63,000 on it. I had it installed by a mechanic. I drove it got a whole 229 miles out of it. Then it blew called my mechanic to send them a report that the engine was junk. They told me because it didn't have at least 501 miles on it they would not cover it. So I wouldn't recommend them to anyone they must know there engines are junk and going to blow before there so called...
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I bought an engine,, they sent it out after repeated delays. I had it installed. I came with a blown head gasket. Thank God for Visa, I got the money back for the engine . But I am sueing them to recover the installation costs. Customer service is worthless. They lie cheat and steal. They claim in there web site that all engines are tested. They buy from a junk yard, and take their word that the engine was running when the car it cam from was...
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