Southwest Airlines
Reviews and Complaints
Because you asked for it
Lost luggage
User's recommendation: Do not agree to putting your things in a box !
Going out of the country to Dominican
The day that I was supposed to travel which was a Friday I had already checked in online. I did not know of a scan card needed at the time of boarding.
They said you can check in either and at the airport or on the phone or through email we were there three hours before we had to leave. There was seven people working and only five customers. Do you believe that one of them would help me get it all taken care of within three hours and I missed my Flight.
It was not fair to myself and this is supposed to be customer service and its worse. I am writing a letter to Southwest.com because I miss one day in Dominican republic and also cost me taxi cab there and back dont fly Southwest.
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Luggage Loss
- Good airline but rewards issues frustrating
- Bad communiation
Preferred solution: Full refund
User's recommendation: Use other airlines
I never could talk to any one
User's recommendation: I need to still talk to someone
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Lake Oswego, OregonCarry on liquid medicine
Problem with check in
User's recommendation: Would recommend them to solve your issues and I would use this service again.
Flight1118 late
Information
- Relatively cheap
- Really bad customer service
- Tsa is useless and rude
Preferred solution: Upgraded seating.
User's recommendation: Don’t call.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWant to be refunded
- Easy check in
- Service was terrible on the plane
Preferred solution: Full refund
User's recommendation: I would recommend if service improves
Boarding pass
- Best in the west
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible staff while on the plane
- Flight itself was fine
- Staff on board needs re-training
Preferred solution: Apology
User's recommendation: Don’t have a ghetto flight staff
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWebsite
User's recommendation: Stop using Websites and use Customer Service via telephone
Trying to reschedule a flight
Trying to reschedule a flight
User's recommendation: I like it would recommend to be honest just have to go early at the airport n your good to go
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At what point were you told you needed something you did not have? At three hours before flight two workers were open?
What did they try to do that took so long?
How long till the remedied the problem? Were you in the security line long?