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Updated on 04/24/2019

SouthSmoke

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billy d Yiz

BAD CUSTOMER SERVICE

Apr 24, 2019

i tried to deal with southside smoke for hookah and nothing but a bad expirence from there i never got a log in after i sent my tax id and i been in contact with them for mouths . noone never sent me a log in or even a call back to contunie then surposs;y they called my store was i as not in and they canceled my accout that was already hafe done if you got a store dont try to contact them they think that they are the the only wholesales with hookah. and they want who ever calls them to kiss there ***

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Reason of review:

Poor customer service

Preferred solution: CONTACT ME SO I CAN MAKE A ORDER WITH SOME NICE STAFF

Eustolia Tdl

Wellington, Florida

Damaged Item - Poor Customer Service

Oct 09, 2013

I urge you to avoid doing business with this company. I originally did business with them in 2008. My order was flawless and I was provided great customer service. However my last order in 2013 was a nightmare. I placed an order for a KM trimetal hookah with clear vase, some accessories and shisha. I received a black hookah, the glass vase had several chips and the stem was dinged up to ***. I paid $100+ for a hookah because I want it to look cool, not because I wanted a beat up broken piece of junk. They wrote me back with some generic response stating that the item is handmade and variations are possible. I explained to them once again that the item is broken and the completely wrong color was received. Finally, after much back and forth, they allowed me to return the damaged item at my cost. After following up on several occasions about the credit, it was finally received, but they deducted a 15% restocking fee. They sent me the wrong item in damaged condition and are now charging me for it after I was already out $15 for return shipping. Luckily, I was able to dispute this charge with my credit card company and I received a credit. The customer service provided by this company was horrendous. I urge you to save yourself a lot of time, frustration and money and purchase from a more reputable source.

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Loss:

$15

1 comment

Guest-728562

Oct 13, 2013

My experience is the opposite of yours. Great site!

cant say enough good things. I ordered a khalil mammoon hookah on wednesday and just received it on friday. It is pefect. their prices are half that of the other online sites and their shipping is super fast.

I called before making the order to ask a few questions and the representative even provided me with a free shipping coupon so i would not have to pay for shipping.

Wow, cant ask for anything better. I highly recommend southsmoke.com to all of my friends.!

Helpful

Malinda Kpe

New York, New York

Horrific Customer Care

Feb 05, 2013

Updated by user Mar 16, 2013

Updating on this company. They refused to offered a replacement or refund on my defective product.

Not a company you want to take a chance with. Look elsewhere.

Original review Feb 05, 2013

This company will *** over if anything goes wrong with your order. On top of that, they cannot help you over the phone. You have to email back and forth which takes a long time from them. I had two defective products in my order. They shipped one replacement which was good. The second however they made me contact the manufacturer to troubleshoot a one button e-cig. Nothing could be done and so Brennan insisted I keep contacting them. A few emails later he tells me they will give me a one time courtesy credit. If I have a defective product, your telling me only once can I receive credit?! I asked for a replacement or refund and was strung along for 3 days worth of emailing back and forth. They refused to refund and said it's too costly to ship a replacement. I would have to pay for the shipping to receive a replacement for my defective product. I contacted Jennifer who then tries to pull off a big lie stating I got a free hookah, discount with my order. Yes any customer who spends a lot of money gets a free item of their choice and with enough money spent you get a tiny $10 or so gift card. Anyway They proceeded to now say, okay we will give you a free e-cig just tell us when you will order. So I did and never heard a thing from them. Calling them results in more *** being spewed that a credit is good enough and you cannot talk to a manager. Brennan hides behind his computer screen and tells me you have a giftcard and thats all your gonna get from us. No refund or replacement. Horrible customer service and totally incompetent.

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Loss:

13 comments

Guest-624103

Mar 16, 2013

Great company and the best prices I have found online. Just ordered the kaloud lotus on Monday and it shipped the same day and I got it on Wednesday.

Not bad. Highly recommended.

Helpful

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SouthSmoke

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BAD CUSTOMER SERVICE

Damaged Item - Poor Customer Service

Horrific Customer Care

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