New Reviewer

Southern Tire and Wheel on Fowler St

I can't even give them 1 star, I have to say is the worst thing to do is lie to me. I brought my brand new truck in to have a leveling kit put on it so I could use the custom wheels off a truck I had that was wrecked. So part of the work to be done was to have my wheels balanced and to make sure 1 wasn't bent before I sold the aluminum stock wheels from the new truck. When I picked up the truck and took the highway home to make sure that there weren't any vibrations I was disappointed because the truck was shaking. I called the lady at the front desk and told her the wheels aren't balanced correctly she said make an appointment and they would do it again, in the meantime I realized that the wheels were never balanced because the original wheel weights were never removed. When I brought the truck back in I asked the person who acted as the owner as far as I know why didn't they even remove the wheel weights before balancing the wheels because anytime I had ever balanced wheels we always removed the weights first then balanced the wheels. He lied to me and said they always put them on the machine first to see if they need anything else. (What a line of BS!). So they balanced the wheels costing me to miss a half a day at work, about a week later I brought my truck in for it's first oil they rotated my tires and i had the bad shaking again. I call Southern Tire and Wheel again and told the lady at the front desk what happened and that something was done wrong with the last balancing job and she nicely set me up another appointment to bring the truck back and they would do it again. So I bring the truck back in missing another half day of work and have them try again, during the wait time while the wheels were being balanced the owner seemed to avoid me but I just figured he had to do that often from my experience with them so far. Then the person balancing the wheels waived me over and said that a wheel was bent and that he had told the owner that last time I was in and showed me how bent it was. The initial lying *** me off so bad because I could have boughten a new wheel when I first brought the truck in or even just used the other set I had that I didn't sell until I knew the custom wheels were still good. Now I can't get another wheel to replace the bent one because they now are sold out and discontinued and I sold my other set thinking the custom wheels were fine. I wouldn't want to believe anything that they have to say and I will tell everyone I know how much money they are costing me because they are so shady they didn't balance the wheels initially then lied about it, probably what they do daily. Stay clear of them!!
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ID
#1164746 Review #1164746 is a subjective opinion of poster.
Location
Fort Myers, Florida
Service
Southern Tire And Wheel Tire Balancing
Reason of review
Bad quality
Loss
$2000
Preferred solution
Let the company propose a solution

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