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Poor service

Made an appointment to have oil changed; there was no indication on your website that day/time was not available. I arrived at 11:20 for an 11:30 appointment. Tech said they were running "a little behind schedule". I waited for TWO AND A HALF HOURS for an oil change and tire rotation!! Totally unacceptable!! Also did not do one thing I requested. on ba

User's recommendation: Find another subaru dealer to service your car!

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1 comment
#2033472

So others are needing their services as well. You think they have a drive up with just your name on it??

If that was the worst part of your day..

You had a great day. Go elsewhere..

ID
#2671663 Review #2671663 is a subjective opinion of poster.
Location
Raleigh, North Carolina
Preferred solution
Better service and attention to request that seat cover be reinstalled as asked. WORST service I ever had at ANY car dealership!!

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New Reviewer

Don't trust Subaru dealership mechanics

In Nov 2019, my wife drove 22 miles to the Subaru dealership from whom we bought our brand new Subaru (Wake Forest Rd, Raleigh, NC). It was time for our 25K checkup, and since this wasn't a major checkup, she made a noon appointment and waited for the service to begin. It began just short of 1pm. But that WAS NOT the problem. The problem was that she was told we needed new brake pads on the rear and, with a recommended brake flush, that it would cost $370. Now it's a problem! She calls me. I opine that though it's common practice that dealerships charge exorbitant amounts, this seemed too, too much. I suggested she bring it home--even though the service manager said (and this is stated on the invoice) that it was an URGENT matter, since the pads were down to 3mm (5 on the fronts)--and we'd have a mobile mechanic fix it for half that cost. Fast-forward to Feb 19, 2020. The mobile mechanic arrives, removes the back wheels and states, "There's nothing wrong with these brakes--you have 2 more years left on them. They've got over 5mm left on each of them. Did you mean the fronts, because they wear out sooner." Nope, the work order says the FRONTS have 5mm and the rears have 3mm (I even asked the service manager if it wasn't true that fronts usually wear out sooner, he said, "Not necessarily" (though this is a well-known PROBABILITY). Since I had already bought very nice pads and since the mobile man was going to charge me anyway, I had him replace them. So, I called the Service Dept at Southern States Subaru on Wake Forest Rd in Raleigh, NC and asked them, "Were you trying to rip off my wife or are your mechanics incompetent"? He didn't answer; he just said he was sorry. No other explanation was forthcoming; no remedy for my having spent $175 far too soon on these brakes. (by the way, the fronts DO still have 5mm left). Whether they were being dishonest, or they were incompetent is a moot point. We will NEVER use the service at Southern States Subaru again nor will we buy our next Subaru from them--and we suggest that you don't, either. Just for reference, my sister also had a VERY BAD experience with these folks 5 years ago, though that did NOT stop us from buying from them. I still have the pads should anyone want to look at them.
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ID
#1802185 Review #1802185 is a subjective opinion of poster.
Service
Southern States Subaru Of Raleigh Manager
Pros
  • Great cars
Cons
  • Horrible service dept
Loss
$175
Preferred solution
Let the company propose a solution

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