Southern Pines Animal Shelter
Southern Pines Animal Shelter Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Southern Pines Animal Shelter has 2.0 star rating based on 1 customer review and consumers are mostly dissatisfied.
Positive Feedback
They offer animal adoptions and a wish-adoption email alert system for interested adopters.
Negative Feedback / Risk Areas
- Outdated animal information and inaccurate availability emails cause wasted trips.
- Long phone hold times and dropped calls frustrate callers.
- Poor customer service with unresponsive staff and slow issue resolution.
Key Takeaways for Future Customers
- Confirm availability before traveling and expect possible email inaccuracies.
- Be prepared for long hold times; call back if disconnected.
- Read Southern Pines Animal Shelter reviews and customer complaints to set expectations.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Southern Pines Animal Shelter has 2.0 star rating based on 1 customer review and consumers are mostly dissatisfied.
Positive Feedback
They offer animal adoptions and a wish-adoption email alert system for interested adopters.
Negative Feedback / Risk Areas
- Outdated animal information and inaccurate availability emails cause wasted trips.
- Long phone hold times and dropped calls frustrate callers.
- Poor customer service with unresponsive staff and slow issue resolution.
Key Takeaways for Future Customers
- Confirm availability before traveling and expect possible email inaccuracies.
- Be prepared for long hold times; call back if disconnected.
- Read Southern Pines Animal Shelter reviews and customer complaints to set expectations.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Bad service with adopting pets
- - Sought a small dog under 25 lbs at Southern Pines Animal Shelter in Hattiesburg.
- - No pet was available when I arrived at 12 pm.
- - Emails may be outdated.
For clarification, I wanted to adopt a dog (preferably a male that won't weigh over 25 lbs when it is fully grown), and still do want to. THe apartment complex where I reside only allows pets 25lbs or less when grown.
I wanted to adopt a pet at southern pines Animal Shelter in Hattiesburg, Mississippi and I wanted a small dog (under 25 lbs grown), and I went there last sunday, was there at 12 pm, as required, when I got there, there was no pet and I had called them before I left going there (it is about 21 miles from where I live). The rep there told me I would have to check back and to submit my wish to adopt the kind of animal I wanted on the wish adoption part of their website, and I will get emails when the type of pet I want is available for adoption there at the shelter.
So Wednesday morning, September the 19, I received a email informing me that an animal I am interested in is available (I got the email about 8:30 am, (they don't open until 1pm everyday, closed on Wednesdays). THey close at 5 pm. SO I called to see if the animal was available after they opened at 1pm, and gave the attendant the pet ID #, and she put me on hold, and forgot about me on the phone, she never came back on line, I had to hang up and call back. I was on hold for about 25 minutes or so.
So when I called back the rep told me that dos was no longer available even though the email said it was. I complained about the rude service and I spoke to someone there might had been the manager, I don't know, but she said sometimes the emails or not updated as animals are adopted, I said "well, you need to update that cause of people are told the animals are available, but when they get there the animals are not available because of the not-up-dated email in formation, then people has wasted their time and gas money. She didn't seem to care about that.
They want the public to give donations, and want o adopt animals to good homes, but they need to get their stuff straight, I suspect it is because of poor management, and incompetent employees. I don't know if I am going to rely on Southern Pines Animal Shelter to let me know when an animal I am interested in is available for adoption, the information might not be accurate or up-todate.
- Adopt animals
- Poor customer service
- Long phone holds time
- Dont update animal information
Preferred solution: Let the company propose a solution
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