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Southern Pine Electric

Southern Pine Electric Reviews

www.southernpine.coop
What is your customer experience with Southern Pine Electric?

Southern Pine Electric Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Southern Pine Electric has a 1.9 star rating from 6 reviews and overall sentiment is negative; consumers report repeated outages, poor responsiveness, and high price level despite reasonable kwh rates.

Key Takeaways for Future Customers

  • Read Southern Pine Electric reviews for recurring outage patterns before switching providers.
  • Expect issues with billing preferences and follow-up on paper billing requests.

Negative Feedback / Risk Areas

  • Frequent power outages in rain and wind reported as a systemic reliability problem.
  • Multiple Southern Pine Electric customer complaints cite rude representatives and unresolved security light repairs.

Positive Feedback

Customers note the electricity kwh price is reasonable despite complaints about customer service and billing practices.

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Media from reviews

Southern Pine Electric - Outside security light outage/reported not repaired/replaced
Southern Pine Electric - Security light not working properly at senior and disabled...Southern Pine Electric - Do not recommend
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Show reviews that mention
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Laura R Tww

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Baton Rouge, Louisiana

Absolute horrible service

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AI Highlights
  • - Southern Pine is the worst power company I've used.
  • - If it rains in our area, lights blink or go out.
  • - Outages can take a long time to restore.

Southern Pine has got to be the worst power company I have ever used. If it rains in our area, I guarantee the lights are going to either start blinking or go completely out.

No wind, just rain. If they go out, rest assured you are in for a wait for them to come back on 'cause it's not gonna happen anytime soon.

Pros:
  • No pros
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Pianoman

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Outside security light outage/reported not repaired/replaced

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AI Highlights
  • - Outdoor security light outage at Windwood Manor Apartments in Collins, MS; 18 units affected, reported 5:30 am Feb 5, 2021; repairs not yet made.
Southern Pine Electric - Outside security light outage/reported not repaired/replaced

Reported a outside security light out here at Windwood Manor Apartments (For seniors and the disabled), 18 apartments only, in Collins, Mississippi and southern pines has yet to repair/replace the light. The outage was reported at 5:30 am on Friday morning, February 5, 2021 and seniors and disabled people need the light to shine so they can see where they are going outside when walking their pets or doing whatever they need to do outside at night.

Cons:
  • Bad quality of service
  • Lack of attention to reported security light outages
  • Lousy customer service

Preferred solution: Need to repair security light so residents(seniors/and the disabled), can see at night when outside their apartment(s).

User's recommendation: Poor quality of service

View full review
Resolved
Pianoman

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hattiesburg, Mississippi

Resolved: Security light not working properly at senior and disabled complex

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AI Highlights
  • - The security light at Windwood Manor Apts in Collins is out and needs repair.
  • - Repair is urgent to light the sidewalk for seniors and the disabled.
Southern Pine Electric - Security light not working properly at senior and disabled...
Updated by user Sep 23, 2020

they repaired the security light that was out, two of them..

Updated by user Sep 18, 2020

A Rep from southern pine electric called me today and said she was on top of the complaint after she heard it was being submitted to different online reviews as negative reviews, and reported to The Mississippi Public Service Commission that regulates utility companies in the State of Mississippi. SO we will wait and see. I will update when the security light has been repaired or replaced.

Original review Sep 18, 2020

Someone needs to repair this light at Windwood Manor Apartments for Seniors and the Disabled in Collins Mississippi. The security suppose to light up the sidewalk where people can see how to walk at night.

If someone gets hurt by falling down cause the light is out, then legal action will be taken. The light stays off more than it stays on It has already been reported twice already. In a month? There are " no" excuses for not repairing it.

I will be submitting negative reviews to yelp, pissedconsumer.com, public service commission in jackson, as well as other online venues. The security light needs to be repaired ASAP at Windwood Manor Apts in Collins, Mississippi so seniors and the disabled can see how to walk outside their apts at night.

Cons:
  • Lousy customer service

Preferred solution: Repair or replace outside security light

View full review
Calvin W Zbb

Dissatisfied

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AI Highlights
  • - Power outages occur during rain and wind and last long in the same area.
  • - A transformer blows; nearby homes about a mile away seldom have outages.

This company's service is far below standards, every time there is rain and moderate winds, the power goes out for an extensive period of time. Each time it's the same area and the same problem, a power transformer blows and the isolated area is without power.

I am a customer whom pay a power bill each month and I expect greater service, I wonder why that one isolated problem can't be resolved. Our neighbors which is one mile away very seldom experience outages.

Cons:
  • Slow response

Preferred solution: Let the company propose a solution

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1 comment
Guest

Took the words right of of my mouth

Resolved
Pianoman

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker District 2, Mississippi

Resolved: Do not recommend

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AI Highlights
  • - Security light in Windwood Manor parking lot is out; needs ASAP repair by Southern Pine.
  • - Evidence includes video and a screenshot; it was reported.
Southern Pine Electric - Do not recommend
Updated by user Mar 12, 2020

They repaired the light outage

Original review Jan 26, 2020

I reported a security light out in the parking lot at WIndwood Manor Apartments (Apartments for seniors and the disabled), and it is for safety reason(s) that it needs to be working at night at all times. Now I know that the security light might go out at some point, but when requested for it to be repaired or replaced, southern pine should get on the case and fix it ASAP.

It has already been reported that is needs to be looked at a while back, to no avail.

IT is a safety issue that needs to be looked into promptly. I have a video of it to show and a screenshot taken of it last night.

Pros:
  • Electricity kwh price is reasonable
Reason of review:
security light won't work
View full review
Pianoman

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Can't get a paper bill, representative rude, hung up

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AI Highlights
  • - Customer asked for a monthly paper bill, not signed up for paperless.
  • - Staff were rude and hung up when asked to escalate at Hattiesburg, MS.

I called Southern Pines Electric Power in Hattiesburg, Mississippi to ask why I don't get a paper bill in the mail, (I did not sign up for paperless billing), and the male represenative was rude, was angry cause I wanted to get a monthly paper bill in order to pay my bill every month. Consumers have a right to get a paper bill in order to pay for the usage.

I was not able to get to get my request as the representative hung up on me and when I called back I ask to speak to the director(manager), and the same person hung up on me accusing me (falsely of swearing at him, (which I didn't), when I aske him what did I swear, he hung up on me. I called back a third time and a female answered the phone and when I asked her what her capacity there was, she hung up. I have never experienced such poor quality of service before in my life.

All I want is to request that I receive my bill in the mail, (snail mail, USPS), not online. What is the problem with those employees that work there in the Hattiesburg, Mississippi location?

Cons:
  • Rude staff
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

View full review

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