Southern Motion Furniture
Reviews and Complaints
Bad sofa and service
- Extremely poor workmanship
Preferred solution: Let the company propose a solution
User's recommendation: Don't Buy
Broken sofa frame
Preferred solution: Item to be repaired
Bad product and repair service
Bad service and bad product
User's recommendation: Not to buy
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Verified ReviewerI purchased a Love seat and Couch about 4 months ago. The quality is the worst i have ever ever seen!!
I bought this from Ashley's Furniture in Bryant, AR. Kevin has been very nice and is trying to help, but this furniture will never last.
- Color
- Color and style
- No pros that i can find
- Quality and wearibility
- Product is not made well and will not last
- Very very bad furniture
Preferred solution: Full refund
User's recommendation: Do not buy Southern Motion!!
WORST RECLINERS WE'VE EVER OWNED
- Junk
Preferred solution: Let the company propose a solution
User's recommendation: Run away from Southern Motion as fast as you can!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor Quality Leather Recliners
- Cracked leather after 2 years
- Cracked
Preferred solution: Let the company propose a solution
Electrical issues with sofa recliner
User's recommendation: Don't buy this sofa. Possible fire hazard
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Crystal Lake, IllinoisNo one to contact, broke in 2 months
Preferred solution: Full refund
User's recommendation: skip purchasing and move on to the next
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Tyler, TexasCheap vinyl not leather....peeling and cracking
- Style
- Quality and wearability
Preferred solution: Full refund
User's recommendation: Go with another company.
Very poor quality
Preferred solution: Full refund
User's recommendation: Stay away even the furniture store said they are having lots of issues with this brand
Will not honor warranty for product purchased from Exclusive Furniture
I purchased a reclining sectional (Southern Motion) from Exclusive Furniture in November, 2019. I was delivered with one of the pieces damaged.
The delivery guy phoned in a claim as well as I to Exclusive Furniture the date and time of delivery. Delivery documents were documented and initialed by myself and the delivery guy. In late February, 2020 Exclusive sent a tech to recover the damaged piece......with fabric and stitching that did not match the original. The tech filed another claim, as I did that day, and he left.
I have repeatedly called Exclusive with no response. Poor customer service from both Southern Motion and Exclusive. I'm getting ready to sue them both. Seriously.
I would recommend to ANYONE: PURCHASED YOUR FURNITURE FROM ANYONE OTHER THAN EXCLUSIVE FURNITURE AND CERTAINLY AVOID SOUTHERN MOTION FURNITURE AT ALL COSTS. YOU WILL PROBABLY SAVE MONEY IN ADDITION, AS EXCLUSIVE IS NOT INEXPENSIVE.
User's recommendation: DON'T BUY SOUTHERN MOTION FURNITURE AND DON'T BUY FROM EXCLUSIVE FURNITURE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo let others know
- Looks nice and selection of colors were adequate
- Unsafe
- Flimsy
- Not sturdy
Preferred solution: Stop selling the Big Man recliner without some revision to the base to make sure it is sturdy. And would like reimbursement for the additional cost that the furniture store charged us. A total of $174.00
User's recommendation: Do not purchase Southern Motion's Big Man Recliner (Hercules)
Poor quality
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGlitz recliner!
Preferred solution: Let the company propose a solution
User's recommendation: Make sure you’re buying what you want
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Thank you so much for sharing information. I was not familiar with this company and not sure about buying until I read some of these reviews