map-marker Pompano Beach, Florida

Pool Re-finishing Nightmare

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Southern Grout & Mortars recommended putting 8 to 9 gallons of pool acid into a newly refinished pool to remove all blemishes. The end results was the destruction of my Pool Motor, Pump, 2 Filters, Light Ring, breakdown of leak patches, to be determined Pool Heater and last the Diamond Brit finish. All these items were replaced at homeowners expense. After 10 months of back & forth Manufacturer will not fix problem, even thought manufacture's rep admits what the acid could have done. As of this report I am still finding the Diamond Brit finish in my pool filter and when the pool is brushed the finish still is coming off. There 10 year warrantee is a joke and there rep will try to discredit your claim at every chance he can get.
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  • Horrible customer service
Reason of review:
Poor customer service

Preferred solution: Pay for my equipment replacement and deliver 38 bags of a different product you manufature

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Matt DiBarra
Matt DiBarra

Matt DiBarra is well-known as The Undercover Contractor. He is the owner of DiBara Masonry company in Los Angeles that specializes in house repairs, restorations, and new installations.

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