We were last in contact in May 2021. On 25 June 2021 I paid the two FINAL utility bills in full. Imagine my surprise when I was contacted by a company called Capital Resolve in February 2022 issuing a default notice for the sum of £52.73, allegedly owned by me to SSE. I informed this company that I had settled the final bill and that I had received no invoice for the sum quoted in their letter. I then started to get letters from a different company - LCS - making the same claim on me. Despite telling them the same as I had told Capital Resolve, they persist in sending me letters, failing to respond to callback requests and generally being unhelpful. I cannot begin to understand how I can possibly owe SSE ANY money, given that your FINAL invoices were settled in full, and I would like some form of explanation as to how this situation has arisen and why it has not yet been resolved. I object in the strongest possible terms to this unwarranted harassment and the threat of impacting my credit rating and I would like to be contacted by someone senior at SSE with an explanation, please. In case of a postal response, please note my new address - Orchard House, Sixth Avenue, Greytree, Ross-on-Wye HR9 7HJ For information, here is the text of the last message to me from your Customer Service team: "Complaint reference: 14098**** Dear Mr Godfrey Thanks for your email, sorry for the delay in responding. I can confirm that we opened your electricity account using the meter reading 27508 and the gas reading 7571. The meter readings that you have provided in your email are lower than these, therefore will make the bills greater. If you still wish for me to change the opening meter readings, please provide photographic evidence to customer.services@***.com Spark Energy transferred £126.30 balance over to us for the electricity when the account migrated back in December. The gas balance transferred to us from Spark Energy was £63.71 I have attached copies of both the gas and electricity bills to the email today for your reference. The current electricity balance is £170.49 (This includes the balance transferred from Spark and the standing charges) The current gas balance is £190.77 (This includes the balance transferred from Spark and the standing charges) If you would like to make payment or set up a payment plan please dial 0345 070 **** .We are here Monday to Friday 8am to 6pm and Saturday 8am to 2pm. I am eager to resolve this complaint for you at my earliest convenience. If you have further questions don't hesitate to respond to this email. Should I not hear from you by 24 may 2021, ill close your complaint. Kind Regards Rachel Foley Customer Services"
User's recommendation: Use another utility provider.