New Reviewer

Robin curry at Dr. Popper is the worst manager!

Southern California Pulmonary And Sleep Disorders Medical Center - Robin curry at Dr. Popper is the worst manager!
It is practically impossible to get an appointment at Dr.Popper Medical center without phoning for 3 or 4 days in succession. The reception staff are dreadful and have even refused to offer me an appointment with a office manager Robin Curry when requested - stating I must stating it would take several weeks even though the wait was for 3 weeks. The reception staff are so rude and belligerent and they refuse you an appointment. Again when I called up for the appointment I was informed that Robin is on a vacation for a couple of weeks. Nothing is certain about this woman! All the staff of the medical center could do is make excuses after excuses! The Sat appointments are not released until early the same week. The first week I tried to call the sleep apnea for three days - it was always either busy or when I did get through I had to give up after 10/15 min of being put on hold. When I eventually did get through (on the Wed of that week) all Sat appointments were booked up. I was told by Robin to come on Sat morning in order to book appointment for the following Sat but when I got there I was told that the Sat appointments have not been released by the management yet, I really don't understand what kind of manager is Robin Curry! It was unclear what the appointment policy is - whether the Sat appointments should be available to book on the previous Sat or not. The staff were very rude and arrogant. I found the explanation unsatisfactory: new telephone systems and new appointment booking system being implemented (both of which I have heard before numerous times!!), management not releasing the Sat appointments on time. It seems that themedical center is not being managed to the best standards but the main concern is that it is virtually impossible to get through and speak to anyone for days on end. In order to make an appointment it is necessary to do it in person which is highly inconvenient (if, at times, impossible) for those in full time employment.
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ID
#977093 Review #977093 is a subjective opinion of poster.
Service
Southern California Pulmonary And Sleep Disorders Medical Center Customer Care
Reason of review
Poor customer service
New Reviewer

Robin Curry at Dr. Popper medical center is an arrogant female!!

Southern California Pulmonary And Sleep Disorders Medical Center - Robin Curry at Dr. Popper medical center is an arrogant female!!
Robin Curry works at Dr. Popper in Thousand Oaks, CA which is a sleep disorders medical center. Robin curry is the office manager at the medical center. My mother is a patient of sleep apnea and face lot of difficulty falling asleep. My appointment was booked for 21st July. I visited the medical center and met Robin Curry. It was the worst experience I ever had, she is a female with attitude and arrogance. From the moment I walked in with my mother, attention needed immediately, to the moment I left. We met Robin the manager along with others, who need proper training. She treated me like a number and said these orders were given to her by her manager. My mom wasn't keeping well and he needed her to get up and ask him questions when she was not capable of doing so. I told her I would translate and Robin rolled her eyes. . multiple times. This behaviour of the manager Robin made me really angry! I never expected they would treat us this way. She was not even listening to what my mom and I were complaining about! Didn't even say sorry for all the inconvenience that was caused to us by her and her staff! The medical center should take strict action again Robin Curry, so this does not repeat again with other patients. Her behavior is totally unacceptable.
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ID
#974832 Review #974832 is a subjective opinion of poster.
Service
Southern California Pulmonary And Sleep Disorders Medical Center Customer Care
Reason of review
Poor customer service

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