New Reviewer

Gas smell!

I called their Emergency # to report a smell of gas after their company had worked on the street last week. I was continually bombarded with the most RIDICULOUS about the Chinese virus, eg. "Have you been in contact with any person who has the virus?" How the *** would I know? I explained to her that I wouldn't know if they had the virus or not! In the end, I told her I was calling about a suspected gas leak, NOT to answer stupid questions about MY health which is NONE of her business! damn businessto

User's recommendation: Don't give them ANY information about your health and refuse to answer their stupid questions!

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ID
#2667234 Review #2667234 is a subjective opinion of poster.
Location
San Diego, California

Turn on gas on apartment

The boiler doesn’t want to work or it’s not passing any gas though who can help us with that
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ID
#1667660 Review #1667660 is a subjective opinion of poster.
Location
Los Angeles, California
Advanced Reviewer

Southern California Gas Company Really Sucks As My Utility Provider!

Southern California Gas Company Does Not Listen To Their Customer's Needs At All And Does NOT Care About Their Customers! Tuesday, February 14, 2017 Ms. Patricia K. Wagner, Chief Executive Officer, Mr. Bret Lane, President And Chief Operating Officer, Ms. Lisa Alexander, Vice President, Customer Solutions And Communications, Mr. J. Chris Baker, Chief Information Officer, Mr. David Buczkowski, Vice President, Gas Engineering And Major Projects, Mr. Jimmie Cho, Senior Vice President, Gas Operations And System Integrity, Ms. Diana Day, Vice President, Enterprise Risk Management, Mr. Bruce Folkmann, Vice President, Controller, And Chief Financial Officer, Mr. Paul Goldstein, Vice President, Gas Acquisition, Mr. George Minter, Regional Vice President, External Affairs And Environmental Strategy, Mr. Eugene "Mitch" Mitchell, Vice President, Legislative And External Affairs, Ms. Gina Orozco-Mejia, Vice President, Gas Operations, Mr. Lee Schavrien, Chief Administrative Officer, Mr. Doug Schneider, Vice President, System Integrity And Asset Management, Mr. Michael M. Schneider, Vice President, Operations Support And Chief Environmental Officer, Mr. Rodger R. Schwecke, Vice President, Gas Transmission And Storage, Mr. Dan Skopec, Vice President, Regulatory Affairs, Mr. Hal D. Snyder, Vice President, Human Resources, Diversity And Inclusion, Ms. Sharon Tomkins, Vice President And General Counsel, Ms. Denita Willoughby, Vice President, Supply Management And Logistics, Ms. Gillian Wright, Vice President, Customer Services SOUTHERN CALIFORNIA GAS COMPANY 555 West 5th Street Suite #2900 Los Angeles, California 90013 2**-**4-1200 Regarding: Very Serious Complaint Dear Southern California Gas Company Executive: I Am Very Angry And Disappointed In Some Of Your Billing And/Or Payment Collection Services And/Or Practices; particularly the one that You Have Through Fiserv, Inc. also known as BillMatrix Corporation. As a Reminder, I have written to Your Southern California Gas Company More Than Once About The Same, Exact Issue And/Or Complaint Within The Last Five (5) Years and so far Up Until This Date, Your Company Has Still Failed To Do Anything About It When You Actually CAN! I Have Already Contacted Fiserv, Inc. about My Very Serious Complaint and they have done absolutely Nothing About It And I Have Already Published Very Negative Reviews About Their Horrible Services On To The Following Websites Which Include The Following: Google.com Yellowpages.com PissedConsumer.com Ripoffreport.com Consumeraffairs.com Trustpilot.com Facebook.com Better Business Bureau Furthermore, This Time Around, I Will Contact Your Company One More Time And Keep A Copy Of This Complaint In An Archived File Under The Southern California Gas Company Name uncase I Need To Re-Send The Same Complaint Out To Your Company Again In The Near Future! More About ME: I have been a Customer of your Southern California Gas Company for over eight (8) years and sadly, I have been paying my monthly bill the same way with my Mastercard Or Visa Credit Card by going on to the BillMatrix Corporation Website and filling out the form with my account number, amount of payment, credit card information, etc. This has been Nothing, but a Bloody Nuisance during all of these years because I have asked Your Southern California Gas Company to Offer A Credit Charge Charging And/Or Processing Service In Order To Have My Credit Card Charged Automatically So That I Am Never Late Making A Payment Like I Was This Time Around and so far the Southern California Gas Company Has Done Nothing About It, But Totally And Deliberately Inconvenience Me As Their Southern California Gas Company Eight (8) Year, Plus Customer! Please Note: Southern California Gas Company Makes Billions Of Dollars Per Year And Yes, You CAN Afford To Offer An Automatic Billing Program For Those Utility Customers That Want To Utilize It! For Example: Time Warner Cable (Now Spectrum) Offers The Automatic Credit Card Charging Program. For Example: Los Angeles Department Of Water And Power Offers The Automatic Credit Card Charging Program. For Example: MetroPCS Offers The Automatic Credit Card Charging Program. Sadly, the Southern California Gas Company Seems To Be The Only One Who Does Not Want To Offer It! Southern California Gas Company Needs To Seriously Get With The Times, but Apparently Is Very Much Backwards In Technology And In Offering Their Customers Only The Best In Their Credit Card And/Or Billing Collection Processing Services! Obviously! As A Google Guide, Level #4 With Over 1,000,000 Views Per Month On My Work, I Could NOT Possibly Offer The Southern California Gas Company A Five Star Rating And/Or Write The Southern California Gas Company A Perfect Five Star Review Until They Offer Me And The Rest Of Their Utility Customers Out There What We Want And Deserve And That Is CONVENIENCE! Did I Spell It Out Correctly? I just forwarded Your Company My Very Serious Letter Of Complaint, but I seriously doubt that You are going to do anything about it. We Can Only Hope For The Best With The Southern California Gas Company! Thank you. Sincerely yours, Howard Paul Shore Angry And Upset Southern California Gas Company Customer For Over Eight (8) Years, Plus Executive Google Writer And Guide At Level #4 And Other Social Media Websites /HPS Edit
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ID
#1008171 Review #1008171 is a subjective opinion of poster.
Location
Los Angeles, California
Cons
  • How they have ignored most of my complaint letters
  • No fair resolution has ever been offered to me
  • Have never done a thing about my complaints
Reason of review
Poor customer service
Preferred solution
I Want The Southern California Gas Company To Offer Me And Their Other Customers A Credit Card Charging And/Or Processing Service In Order To Have My Credit Card Charged Automatically So That I Am Never Late In Making A Payment Like I Was This Time Around
New Reviewer

Need alternative to So Cal Gas

I would give a 0 if I could. Tenants moved out and since the place was vacant, I was not notified of the continuous service option that I thought I had. Now, I find out that they turned off gas yesterday!! One day! I called and they said that they sent notices. Helloooooo. Place was vacant - who did they send it to? Then I called and they said they have to charge to start service again but nobody can come out for 3 more weeks! WTF. It has only been 1 day! And it was my accident that I found out the gas was turned off. Nobody told me they were turning anything off. I thought I had a continuous service. My parents were going to stay there, they are old and have no gas for at least 3 weeks? And someone has to be there to turn on the gas? Nobody had to be there for them to turn off the gas. Anyone know of alternative companies to use?!
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3 comments
#1410653

Been trying to pay my bill. There *** website I can't even log into.

Tried for 2 days. would not come up.

Been using the same site for almost 5 years now can't even get on their web Page. *** !

#1372173

They had me waiting 3-4 hours when I missed the technician who forgot to leave a notice he'd already been by. Another time, tech lied to my face and had me wait 3 more hours when he could've taken care of it in 10 mins to check the other units. Yeah, I would dump this company in a heart beat

#1372169

So CA has a monopoly so crappie customer service is part of a monopoly's MO because they can get away with it when consumers have no where else to go for service.

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ID
#765666 Review #765666 is a subjective opinion of poster.
Location
Mission Viejo, California
Reason of review
Poor customer service

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