Southern 441 Nissan

$7.77 Oil Change

What-A-Croc !!! This is just a Bait and Switch scheme.

They tell you extra for synthetic oils, now $24, which is fine. Then when you pick it up it is now $61.

No explanation.

Tried talking to a Manager with no success.

Sadly I even bought the Truck there.

They seem to prefer angry customers to gouge, but do not seem to understand how to keep a customer. Bought 6 cars from my last dealer, but my Son wanted this smaller truck and the Salesperson was very helpful.

Way to lose a customer for $50 !!!

Matt Ferrugio , his Sales Manager and a service tech were, I believe, deliberately deceitful in selling me a used vehicle with a known engine problem. I asked them to compensate me for a percentage of the $1,900.00+ cost to repair the problem which they knew about at the time I bought the vehicle, but didn’t fix, or inform me of the problem.

I’m a Viet Nam Veteran, retired and on a fixed income. I saved most of 2017 to buy my wife a used car. The first part of December, 2017 I drove 2.5 hours from the west coast to Royal Palm Nissan to check out a used car they had for sale on the internet. The vehicle looked and sounded good; I test drove it and the “Check Engine” light came on and the RPM’s of the engine became limited to about 3,000.

Matt Ferrugio was with me and he had a service tech test it. Matt came back to me and said they checked the code and it showed that the computer was in a safely mode and they just had to clear the code, which they did. I test drove the vehicle again and everything seemed fine, so I bought the vehicle and drove it back home to the west coast without any problems. The next day the “check Engine” light came back on so I took it to the local dealer and found out that the code showed an expensive engine fuel injection problem.

I had no choice then pay to fix it; I then contacted Matt Ferrugio about the situation and he responded that his manager would reimburse me only $500.00 of the $1,900.00+. I countered saying I’ll settle for $1,000.00 (about 50%); they have since ignored me. I guess the impression that most of us, who have been around a long time, have about “Used Car Salesmen” is still true, Their Shysters! To follow up on my Review of Royal Palm Nissan, my unfriendly comments about how the Used Car Sales Department was deceitful in not being “Up Front” with me about a major engine problem when I was buying a vehicle from them, which cost me over $1,900.00 to repair.

The review I wrote caught the General Manager’s attention; he wanted to be contacted privately regarding my dissatisfaction; I tried twice to do so via an e-mail directly to him and have not been contacted back. I’m beginning to believe that the management of the dealership doesn’t have the customer service skills that customers of any business should expect, but more often than not don’t receive. I’ve spent 30 years in customer service related businesses and always addressed the issues brought to my attention and trained my subordinates to do the same. It’s easier to keep a customer then to find a new one and a satisfied customer brings new customers.

If he, as Royal Palm Nissan’s General Manager, doesn’t understand this, the managers under him certainly will not.

I just want to come to an agreement to put this issue behind us. Don Charleston

I want to follow up regarding my bad review of Royal Palm Nissan of Royal Palm Beach, Florida. That dealership has new owners and is now 411 Nissan and the management, under the leadership of Ron Mayhall, General Manager of the Sales Department has “ Stepped Up To The Plate” and made right the deceitful dealing of the previous management by reimbursing me for the repair costs on the vehicle I purchased.

It gives me faith that there is now Customer Service oriented management at this dealership; they did what the previous management didn’t do in making things right even though it was not their actions that compelled me to post the bad review.

I recommend 411 Nissan of Palm Beach, Florida to anyone looking to buy a new or used vehicle; I believe management there will keep excellent Customer Service in the forefront their dealings with customers. Don Charleston

Bought a 2016 Nissan Titan XD Pro 4X in Dec. 2016 from Royal Palm Nissan.

Someone came to the sales floor to take the truck for detailing, but they left stickers on the wheels (a mother to get off) and inside the driver side door frame (these had been peeled off elsewhere and stuck loosely inside the door frame). Also did a lousy job of washing the truck - waterspots everywhere, and actual dirt + (soap?) left on the horizontal services. They also didn't bother to go through all of the items in the "2016 Titan New Vehicle Delivery System" (which was left, uncompleted, in the passenger door pocket), so it's no wonder stickers were left on, etc. There was a $795 charge on the window sticker (which was also left in the truck) for a dealer security package (locking lug nuts + LoJack).

We negotiated the price based on the window sticker - more on this later. The sales department didn't give us both of the Intelligent Keys that should have been delivered with the truck - the salesperson told us there was only ONE Intelligent Key for the truck. I figured it was no big deal, since the last keyfob I purchased as a replacement for my previous Nissan Titan was only $11. Imagine my shock when I found out that the Intelligent Key is $253 and requires a dealer to program the truck to use it.

I ended up going through Nissan NA Consumer Affairs, who set the dealer straight. Nissan NA also told me that the truck had a recall, and that I should mention that to the dealer when I pickup the missing Intelligent Key. The SERVICE MANAGER calls me and makes the appointment, and I show up for the appointment, only to stand around for 15 minutes waiting for my service rep to get off the phone. Another rep finally helps we and takes my key, and says he'll call me when the truck is ready (new key programmed, and two, as it turns out, recall items fixed).

Fifteen minutes after I leave the dealership, I get another call - "Sorry, we don't have any Titan technicians working today". Really? I drive an hour to go to my afternoon service appointment, scheduled by Royal Palm's SERVICE MANAGER, and you didn't figure out until 15 minutes after I left the dealership that you didn't have anyone "qualified" to do the service work? And all I get is a "Sorry" from the service writer (not washing the truck, or even performing the multi-point inspection that they are supposed to give every time a Nissan is brought in for service).

So, I get the truck home, and a couple of days later, the nerf bars that I had ordered online (dealer didn't even offer any) arrived and I crawled under the truck to install them. Remember that LoJack that was on the sticker? Welllll... let's just say that I found an empty mounting bracket with a wiring harness connected to nothing.

When I called the salesperson (who is a reasonably nice guy, but also reasonably clueless), he said that the LoJack was installed on every truck, and that the hardware was there, "you just can't see it because it's hidden". Yeah, right. I thought the $745 was for the HARDWARE, but as the salesperson explained it, the $745 portion of the security package is for the LoJack AND the subscription. So, basically, we didn't see that $745 come off of the negotiated price, but we ALSO didn't receive all or part of the LoJack + subscription.

My back is aching from being bent over...

Sketchy sales tactics, and terrible service. This is my third Titan, but this experience is enough to think about buying a Ford the next time.

I took my car in for an oil change. They changed the oil and had a list of things that my car needed.

Tires, air filter, battery and a tire rod. I had a few things done and told them the others I would wait for. Why? so I could price around.

Anyway, after a few months I decided I better start pricing so I call the Nissan place and asked again for the tire rod price. I got a price of $550 plus $89.95 for the wheel alignment. I called around other places and got their prices. All was cheaper than the Nissan place of course.

I was still preferring Nissan because of the genuine Nissan Parts. A co-worker told me to take my car to the other places to let them take a look at my car. I did. The other two places I took my car they could not believe the Nissan place told me my tire rod was broken.

They had about 4 Mechanics to look at my car and they all said nothing is wrong with your tire rod. It's not even bent. I had proof to show them from the paper the Nissan place gave me when I had my oil change.

What a rip off. PLEASE STAY AWAY FROM ROYAL PALM NISSAN!!!!!!

I purchased a brand new Nissan, took it home and immediately noticed a bunch of mechanical problems with my NEW car. When I went back to the dealer they refused to exchange or return my car, offering only to service my vehicle! I did not buy a brand new car to have it service the next day!!!

Airbag light on

Partially Ripped front seat

Headlight do not work on "auto" mode.

Gas mileage is off by 10-13 miles per gallon.

I WILL NEVER SHOP AT ROYAL PALM NISSAN, or purchase another Nissan as they don't back up their product.

Our experience so far has been unpleasant, unproductive, and frustrating. We are especially unhappy by what appears to be less than a professional and courteous behavior, preform by Hernando Valencia at Royal Palm Nissan.

It all started on September 17, 2011. My car was having some wired and loud noises coming from the engine. As a result, I took my car to its original dealer (Royal Palm Nissan). One of the customer services advisors (Not Hernando Valencia) help schedule an appointment for Monday because they were having more customers than expected, and I said that it way all right, so he created me an appointment for next Monday (09/19/11).

I lost a day of work in order to bring my car for inspection. The car was fully inspected and the noise was temporary fixed they told me that the car did not have any issues. After two days, the same noise came back from the engine. This was a very unpleasing thing to hear again. However, the problem did not end there. This Saturday 9/24/11 we took the car back for inspection, because the problem apparently was not fixed.

This time we were welcome by Hernando Valencia not in a professional, social, and friendly way. In 12 years of business, I have not seen such an unpleasant and unprofessional customer service. This is what Hernando Valencia said and I quote this "why do you take your car and go to another dealer, and don't come back" and then he literally threw the paper (invoice) at us with an attitude, because we simply asked him in a very friendly way to inspect our car. A simply task that was asked to Hernando Valencia to perform, which is part of his duties and assignments at Royal Palm Nissan, and not he only was disagreeable and unfriendly, but he also put Royal Palm Nissan as an unprincipled and frustrating place for customers.

Right now, I am very - and I do mean very - upset at the way this has been handled. I should NOT have to be going through this. I know that I do have options of shopping elsewhere when purchasing a vehicle in the future; however, it bothers me to see that Nissan is not fulfilling the end of the services that we agreed on when I purchase my vehicle. I love my vehicle but I can assure you that this has left a very bad taste in my mouth when either I and/or any of our family members get ready to purchase a vehicle in the future.

All I ever wanted was for your company to hold its end of the service that we discussed when we purchased my car. Please contact me to discussed this before we proceed with this matter differently.

With all due respect

Michel